Hotel Serena
2.0 star property

Pet-friendly hotel connected to the convention centre in Santa Maria Novella with free breakfast

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Hotel Serena

Photo gallery for Hotel Serena

Interior detail
In-room safe, desk, soundproofing, free WiFi
Dining
Lobby
In-room safe, desk, soundproofing, free WiFi

Overview of Hotel Serena

Reviews
7.0

Good

Popular amenities

  • Breakfast included
  • Air conditioning
  • Free WiFi
  • Pet-friendly
  • Bar
  • Housekeeping

Check out the area

Via Fiume 20, Florence, FI, 50123
  • Popular LocationBasilica of Santa Maria Novella6 min walk
  • Popular LocationCathedral of Santa Maria del Fiore11 min walk
  • Popular LocationHistoric Center - Downtown4 min drive
  • AirportFlorence (FLR-Peretola)21 min drive
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Room options

Classic Single Room

cleanliness

Highlights

Soundproofed
Air conditioning
Private bathroom
Hairdryer
Bidet
Digital channels
Daily housekeeping
In-room safe
  • 23 sq m
  • Sleeps 1
  • 1 Single Bed

Classic Twin Room, 2 Single Beds

cleanliness

Highlights

Soundproofed
Air conditioning
Private bathroom
Hairdryer
Bidet
Digital channels
Daily housekeeping
In-room safe
  • 23 sq m
  • Sleeps 2
  • 2 Single Beds

Classic Double Room, 1 Double Bed

cleanliness

Highlights

Soundproofed
Air conditioning
Private bathroom
Hairdryer
Bidet
Digital channels
Daily housekeeping
In-room safe
  • 23 sq m
  • Sleeps 3
  • 1 Double Bed

Classic Quadruple Room, Private Bathroom

cleanliness

Highlights

Soundproofed
Air conditioning
Private bathroom
Hairdryer
Bidet
Digital channels
Daily housekeeping
In-room safe
  • 23 sq m
  • Sleeps 5
  • 1 Double Bed and 2 Single Beds

Classic Triple Room

cleanliness

Highlights

Soundproofed
Air conditioning
Private bathroom
Hairdryer
Bidet
Digital channels
Daily housekeeping
In-room safe
  • 23 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

About the area

Florence

Located in Santa Maria Novella neighbourhood, Hotel Serena is connected to the convention centre. Uffizi Gallery and Basilica of Santa Maria Novella are cultural highlights, and some of the area's notable landmarks include Historic Center - Downtown and Pitti Palace. Florence Botanical Gardens and Boboli Gardens are also worth visiting.

What's nearby

  • Basilica of Santa Maria Novella - 6 min walk
  • Piazza di Santa Maria Novella - 6 min walk
  • Cathedral of Santa Maria del Fiore - 11 min walk
  • Uffizi Gallery - 17 min walk
  • Historic Center - Downtown - 4 min drive

Getting around

  • Valfonda - Stazione Santa Maria Novella Tram Stop - 3 min walk
  • Florence Santa Maria Novella Station - 4 min walk
  • Peretola Airport (FLR) - 22 min drive

Restaurants

  • McDonald's - 1 min walk
  • Vyta - 4 min walk
  • Burger King - 1 min walk
  • Caffè degl'Innocenti - 4 min walk
  • Capitale della Cina - 2 min walk

About this property

Hotel Serena

Hotel near Historic Center - Downtown
Close to Cathedral of Santa Maria del Fiore and Uffizi Gallery, Hotel Serena provides free continental breakfast, a terrace and a garden. Stay connected with free in-room WiFi, and guests can find other amenities, such as a bar.
Other perks include:
  • A front desk safe, smoke-free property and luggage storage
Room features
All guest rooms at Hotel Serena offer comforts, such as air conditioning, as well as amenities, such as free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with showers and bidets
  • Digital channels, daily housekeeping and desks

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • Free continental breakfast available daily 8:00 AM–9:30 AM
  • A bar/lounge

Family friendly

  • Soundproofed rooms

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Daily housekeeping

Outdoors

  • Garden
  • Terrace

More

  • Built in 1930
  • Floor
  • Smoke-free property

Room amenities

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Digital channels

More

  • Air conditioning (climate-controlled)
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 1 PM; check-in end time: 7 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - midnight
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets stay for free
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.50 per person, per night, up to 7 nights.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Noise-free guestrooms cannot be guaranteed

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using the information in the booking confirmation

Property is also known as

Hotel Serena Florence
Serena Florence
Hotel Serena Hotel
Hotel Serena Florence
Hotel Serena Hotel Florence

Frequently asked questions

Is Hotel Serena pet-friendly?

Yes, pets are allowed at this property.

What time is check-in at Hotel Serena?

Check-in start time: 1 PM; check-in end time: 7 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Serena?

Checkout is at 10 AM.

Where is Hotel Serena located?

Located in Santa Maria Novella, this hotel is within a 10-minute walk of Palazzo dei Congressi, Central Market and Basilica of Santa Maria Novella. Cathedral of Santa Maria del Fiore and Piazza di Santa Maria Novella are also within 15 minutes. Valfonda - Stazione Santa Maria Novella Tram Stop and Unità Tram Stop are within a 5-minute walk.

Hotel Serena Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 18 out of 100 reviews" "
Rating 8 - Good. 38 out of 100 reviews" "
Rating 6 - Okay. 26 out of 100 reviews" "
Rating 4 - Poor. 13 out of 100 reviews" "
Rating 2 - Terrible. 5 out of 100 reviews" "

7.6/10

Cleanliness

6.8/10

Staff & service

6.6/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2018

2/10 Terrible

Anon

Disliked: Staff & service, property conditions & facilities, room comfort
This was the worst hotel stay of my life. The owner and his wife screamed at each other all night and day. The owner entered our room while we were sleeping. The owner yelled at me when I went to check out and requested a printed copy of my receipt. I paid the bill, and then he grabbed the paperwork, yelled at me, and stormed out. When he came back, I used Google translate on my phone to help make sure I hadn't said something wrong given the language barrier. Again, using Google translate on my phone, I apologized for any confusion and asked for a printed copy of the bill. He yelled at me and grabbed me by my wrists and shook me. My sister and I had already paid, so we grabbed our luggage and left immediately. I would NEVER recommend this hotel to anyone given the experience. I have never been yelled at before like this-- much less assaulted.
Stayed 5 nights in Sep 2018

6/10 Okay

Edwin

Disliked: Staff & service
Noisy hotel
My hotel room was nice, but noisy during the night and very early morning. People talking loud and doors slamming. The hotel is located on the second floor, but there is no elevator from the street to the first floor this is a struggle when traveling with heavy luggage. The hotel is conveniently located two blocks away from the train station.
Stayed 2 nights in Sep 2018

10/10 Excellent

Jean F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a family stop in Floro
Great hosts, clean, incredibly convenient to the train station to drop our bags and venture out to see Firenze. Beds comfy, large room.
Stayed 1 night in Aug 2018

6/10 Okay

PD, Sussex, UK

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Basic hotel in good location
Initial problem with the hotel unable to trace my online booking, but fortunately a room was available. One of several hotels in the same building. Clean, functional and (by Florentine standards) reasonably cheap, but very basic - a bit of a throwback to the 1980s (but not in a retro way). My room was at the front and so subject to a lot of street noise – especially the cleaning at about 1am. Very convenient location, close to the railway station and the sights. Proprietor was friendly enough, but did not speak English and seemed reluctant to speak Italian slowly enough for me to understand.
Stayed 1 night in Sep 2017

8/10 Good

dawn, Britain

Liked: Cleanliness, staff & service, room comfort
great location for train station and local buses
room was basic but clean and hot chocolate at breakfast was wonderful!
Stayed 3 nights in Sep 2017

8/10 Good

Wayne

Liked: Cleanliness
Homely feel, great location .?
We enjoyed our stay at Hotel Serena, it was a homely feel, being so far away from home. Handy location to trains,&short walk to town centre, nice balcony off room.
Stayed 1 night in Jul 2017

6/10 Okay

Rod, Worcester, UK

Liked: Cleanliness, staff & service
Well situated for sights and station
Fairly basic but comfortable accommodation. Owners helpful but speak little English. Street was a bit noisy overnight...people rather than traffic.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home run hotel with very basic essentials. There's communication problem because the owners could only speak Italian. Our room was cold as the heating didn't function well. Blanket was old. There's also a dog in d hotel. Not a pleasant stay for our 4 nights there and it was expensive. We booked this hotel at the last minute because Hotel Consigli which we had booked months ahead informed us at last minute to cancelled our booking with them as they r renovating their rooms. I'm very unhappy with this as we had a very hard time finding another decent hotel at reasonable rate. The owner gave us a firenze magnet as a gesture of thanks.

6/10 Okay

Verified traveller