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Terrace/patio
Terrace/patio
Premium bedding, pillow top beds, minibar, in-room safe
Premium bedding, pillow top beds, minibar, in-room safe

Guest reviews

4.6/5 Wonderful
308 reviews
Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet Friendly
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast Available

Map

Explore the area

Popular LocationBasilica of Santa Maria Novella6 min walk
Popular LocationMedici Chapels10 min walk
Popular LocationFlorence Baptistery11 min walk
AirportFlorence (FLR-Peretola)20 min drive

Choose dates to view prices

  • Deluxe Room, 1 King Bed, Non Smoking

    4.4/5 guest room rating

    Room amenities

    • 25 sq m
    • Sleeps 2
    More detailsDeluxe Room, 1 King Bed, Non Smoking
  • Deluxe Room, 1 King Bed, Non Smoking, River View

    5/5 guest room rating

    Room amenities

    • 25 sq m
    • River view
    • Sleeps 2
    More detailsDeluxe Room, 1 King Bed, Non Smoking, River View
  • Room, 1 Single Bed, Non Smoking

    5/5 guest room rating

    Room amenities

    • 18 sq m
    • Sleeps 1
    More detailsRoom, 1 Single Bed, Non Smoking
  • Premium Room, 1 King Bed, Non Smoking

    4/5 guest room rating

    Room amenities

    • 30 sq m
    • Sleeps 3
    More detailsPremium Room, 1 King Bed, Non Smoking
  • Premium Room, 1 King Bed, Non Smoking, River View

    5/5 guest room rating

    Room amenities

    • 30 sq m
    • Sleeps 3
    More detailsPremium Room, 1 King Bed, Non Smoking, River View
  • Junior Suite, 1 King Bed, Non Smoking

    Room amenities

    • 35 sq m
    • Sleeps 3
    More detailsJunior Suite, 1 King Bed, Non Smoking
  • Room, 1 King Bed, Non Smoking

    Room amenities

    • 33 sq m
    • River view
    • Sleeps 2
    More detailsRoom, 1 King Bed, Non Smoking
  • Junior Suite, 1 King Bed, Non Smoking, River View

    Room amenities

    • River view
    • Sleeps 3
    More detailsJunior Suite, 1 King Bed, Non Smoking, River View
  • Junior Suite, 1 King Bed, Terrace, River View

    Room amenities

    • 35 sq m
    • Sleeps 2
    More detailsJunior Suite, 1 King Bed, Terrace, River View
  • Suite, 1 King Bed, Terrace, River View

    Room amenities

    • 50 sq m
    • River view
    • Sleeps 3
    More detailsSuite, 1 King Bed, Terrace, River View
  • Grand Suite, 1 King Bed, River View

    Room amenities

    • 65 sq m
    • River view
    • Sleeps 3
    More detailsGrand Suite, 1 King Bed, River View
  • Presidential Suite, 1 King Bed, Terrace, River View

    Room amenities

    • 80 sq m
    • River view
    • Sleeps 3
    More detailsPresidential Suite, 1 King Bed, Terrace, River View

The average per-night price is based on the lowest price found within the past 24 hours for the next 30 nights. All prices exclude taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

About this area

Florence

Located in Florence's Santa Maria Novella neighbourhood, The Westin Excelsior, Florence is in the city centre and on a river. Palazzo Vecchio and Uffizi Gallery are cultural highlights, and some of the area's notable landmarks include Ponte Vecchio and Piazza della Signoria. Looking to enjoy an event or a game? See what's going on at Nelson Mandela Forum or Stadio Artemio Franchi.

Visit our Florence travel guide
Map
Popular Location

What's nearby

  • Basilica of Santa Maria Novella - 6 min walk
  • Medici Chapels - 10 min walk
  • Ponte Vecchio - 10 min walk
  • Florence Baptistery - 11 min walk
  • San Lorenzo Church - 13 min walk

Getting around

  • Florence Santa Maria Novella Station - 10 min walk
  • Florence-Cascine Station - 19 min walk
  • Florence (FLR-Peretola) - 20 min drive

Restaurants

  • Where to eat
  • SE STO on Arno – Restaurant with a bar offering Mediterranean cuisine. Serves brunch, lunch and dinner.
  • ORVM Bar – Serves light fare daily, happy hour available.
  • Caminetto – Serves breakfast.

About this property

The Westin Excelsior, Florence

Luxury Florence hotel in Santa Maria Novella, walk to Ponte Vecchio
This smoke-free hotel features a restaurant, 2 bars/lounges and a fitness centre. WiFi in public areas is free. Other amenities include a rooftop terrace, coffee/tea in a common area and 24-hour room service. All 171 individually decorated rooms feature free WiFi and pillowtop beds. Thoughtful touches include bathrobes and slippers, and guests will also find 24-hour room service and flat-screen TVs.
The Westin Excelsior, Florence offers 171 forms of accommodation with minibars and a safe. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. Flat-screen televisions are featured in guestrooms.

Bathrooms include a combined bath/shower unit, bathrobes, slippers and bidets. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include a fitness centre.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Safety measures

Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available
  • Parking nearby: EUR 33 per day
  • 24-hour return airport shuttle (surcharge)
  • Return train station shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–11 AM: EUR 44.50 per person
  • 1 restaurant
  • 2 bars/lounges
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Fitness centre

Family friendly

  • Babysitting/childcare (surcharge)
  • Dry-cleaning service
  • Laundry facilities

Conveniences

  • Ballroom
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • Italian
  • Spanish

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Visual alarms in hallways
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property
  • TV in reception

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination

Entertainment

  • 32-inch flat-screen TV

Food and drink

  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • In-room massage
  • Individually decorated
  • Individually furnished
  • Phone
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in between 3 PM and midnight

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
24-hour airport shuttle service is available
Fees may apply; contact the property in advance to make arrangements

Access methods

Staffed front desk

Pets

Pets stay for free
Dogs only
1 per room (up to 40 lb/18 kg)
Food and water bowls are available
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 80.0 per night.

Payment types at the property

American ExpressDiners ClubJCB InternationalMastercardVisa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 5.00 per person, per night, up to 7 nights. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: EUR 44.50 per person (approximately)
  • Airport shuttle fee: EUR 105 per person (one-way)
  • Nearby parking fee: EUR 33 per day
  • Rollaway bed fee: EUR 80.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • No on-site parking is available.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property.
  • Guests are provided with hand sanitiser.

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 2999.99, due to national regulations; for further details, please contact the property using the information in the booking confirmation
This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The property allows pets in specific rooms only and has other pet restrictions; guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation

Frequently asked questions

Can I cancel my reservation for free at The Westin Excelsior, Florence and receive a full refund?
Yes, The Westin Excelsior, Florence offers free cancellation on select room rates, because flexibility matters! Please refer to The Westin Excelsior, Florence cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at The Westin Excelsior, Florence?
As of 9 Jul,2020, prices found for a 1-night stay for 2 adults at The Westin Excelsior, Florence on 10 Jul,2020 start from SG$457, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is this hotel pet-friendly?
Yes, this hotel allows dogs (limit 1 per room) with a maximum weight of up to 18 kg per pet.
How much is parking at The Westin Excelsior, Florence?
This property doesn't offer parking.
What time is check-in at this property?
Check-in is from 3 PM to midnight.
What time is check-out at this property?
Checkout is at noon.
Does this hotel provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of EUR 105 per person applies.
Where is this hotel located?
Located in Santa Maria Novella, this luxury hotel is within a 10-minute walk of Piazza di Santa Maria Novella, Ponte Vecchio, and Basilica of Santa Maria Novella. Piazza della Signoria and Palazzo Vecchio are also within 15 minutes. Florence Santa Maria Novella Station is 10 minutes by foot and Stazione Porta al Prado, Florence, Italy is 12 minutes.

Guest reviews

Overall score and ratings for The Westin Excelsior, Florence

4.6
Wonderful
5 - Excellent
228
4 - Good
56
3 - Okay
17
2 - Mediocre
5
1 - Poor
2
4.7
Cleanliness
4.7
Service and Staff
4.5
Amenities
4.6
Property condition

1/5

    This traveller didn’t leave comments with their review
    Stayed 1 night in Feb 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service

    Everything everything everything everything! Nothing more to say perfect

    Stayed 13 nights in Dec 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service

    Staff are exceptional! Beautiful hotel in the best position in Florence!

    Stayed 4 nights in Nov 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    The location was amazing, the rooms Large spacious and beautifully decorated. The staff were incredible !!

    Stayed 2 nights in Nov 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, room comfort

    Stayed 4 nights in Nov 2019