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The Westin Excelsior, Florence

Star Rating
5 out of 5

Information

Reviews

4.6 / 5Exceptional
296 reviews

Amenities

  • Free WiFi
  • Pet Friendly
  • Air Conditioning
  • Restaurant

Map

What's nearby

  • Popular Location
    Santa Maria Novella Basilica and Museum
    6 min walk
  • Popular Location
    Medici Chapels
    10 min walk
  • Popular Location
    Florence Baptistery
    11 min walk
  • Airport
    Florence (FLR-Peretola)
    9 min drive

Choose dates to view prices

Book online or call:

65 6415 5556
  • Deluxe, Guest room, 1 King

    Room Amenities

    • Sleeps 2
    • 1 King Bed
    More details
  • Premium, Guest room, 1 King

    Room Amenities

    • Sleeps 3
    • 1 King Bed
    More details
  • Arno River Deluxe, Guest room, 1 King

    Room Amenities

    • River view
    • Sleeps 2
    • 1 King Bed
    More details
  • Arno River Premium, Guest room, 1 King

    Room Amenities

    • River view
    • Sleeps 3
    • 1 King Bed
    More details
  • Junior Suite, 1 King Bed

    Room Amenities

    • Sleeps 3
    • 1 King Bed
    More details
  • Penthouse, Guest room, 1 King

    Room Amenities

    • River view
    • Sleeps 2
    • 1 King Bed
    More details
  • Junior Terrace, Suite, 1 King

    Room Amenities

    • River view
    • Sleeps 3
    • 1 King Bed
    More details
  • Presidential Suite, 1 King Bed

    Room Amenities

    • River view
    • Sleeps 3
    • 1 King Bed
    More details
  • Room, 1 Queen Bed

    Room Amenities

    • Sleeps 1
    • 1 Queen Bed
    More details

About this area

Florence

Located in Florence's Santa Maria Novella neighbourhood, The Westin Excelsior, Florence is in the city centre and on a river. The area's natural beauty can be seen at Boboli Gardens and Piazzale Michelangelo, while Santa Maria Novella Basilica and Museum and Uffizi Gallery are cultural highlights. Looking to enjoy an event or a game? See what's going on at Stadio Artemio Franchi or Nelson Mandela Forum.

Visit our Florence travel guide
4.9/5 guest location rating

Guests like it for

  • Walkable (87 reviews)
  • Safe (68 reviews)
  • Good places to eat (62 reviews)

What's nearby

  • Popular Location
    Santa Maria Novella Basilica and Museum - 6 min walk
  • Popular Location
    Medici Chapels - 10 min walk
  • Popular Location
    Ponte Vecchio - 10 min walk
  • Popular Location
    Florence Baptistery - 11 min walk
  • Popular Location
    San Lorenzo Church - 13 min walk

Getting around

  • Florence Santa Maria Novella Station - 10 min walk
  • Florence-Cascine Station - 19 min walk
  • Florence (FLR-Peretola) - 19 min drive

Restaurants

  • Where to eat
  • SE STO on Arno – Restaurant with a bar offering Mediterranean cuisine. Serves brunch, lunch and dinner.
  • ORVM Bar – Lobby lounge. Serves light fare daily.
  • Caminetto – Serves breakfast.

About this property

The Westin Excelsior, Florence

Luxury Florence hotel in Santa Maria Novella, walk to Santa Maria Novella Basilica and Museum
This smoke-free hotel features a restaurant, 2 bars/lounges and a fitness centre. WiFi in public areas is free. Other amenities include a rooftop terrace, coffee/tea in a common area and 24-hour room service. All 171 individually decorated rooms feature free WiFi and pillowtop beds. Thoughtful touches include bathrobes and slippers, and guests will also find 24-hour room service and flat-screen TVs.
The Westin Excelsior, Florence offers 171 forms of air-conditioned accommodation with minibars and a safe. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. Flat-screen televisions are featured in guestrooms.
Bathrooms include a combined bath/shower unit, a complimentary bathrobe, complimentary slippers and a bidet. This Florence hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.
The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Business-related amenities at this 5-star property consist of a business centre and a limo/town car service.
A computer station is located on-site and wireless Internet access is complimentary. This luxury hotel also offers a fitness centre, a rooftop terrace and tour or ticket assistance. For a surcharge, the property provides a round-trip airport shuttle (available 24 hours), a train station pick-up service and a train station drop-off service.
The Westin Excelsior, Florence is a smoke-free property.
Recreational amenities at the hotel include a fitness centre.

Awards and affiliations

Green/Sustainable Property
This property participates in Green Key (nogle), a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Policies

Check-in

Check-in time starts at 3 PM

Special check-in instructions

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

Check-out

Check-out before noon

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 80.0 per night.

Pets

  • Pets stay for free
  • Dogs only
  • 1 per room (up to 40 lb/18 kg)
  • Specific rooms only, restrictions apply
  • Pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Payment types at the property

American Express
Diners Club
JCB International
Mastercard
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 5.00 per person, per night, up to 7 nights. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: EUR 44.50 per person (approximately)
  • Airport shuttle fee: EUR 105 per person (one-way)
  • Nearby parking fee: EUR 33 per day
  • Rollaway bed fee: EUR 80.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • No on-site parking is available.

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport. Cash transactions at this property cannot exceed EUR 2999.99 due to national regulations. For further details, please contact the property using the information in the booking confirmation. This property offers transfers from the airport and train station (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. The property allows pets in specific rooms only and has other pet restrictions. Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.

Property is also known as

  • Westin Excelsior Florence Hotel
  • Westin Excelsior Hotel
  • Westin Excelsior Florence
  • Westin Excelsior
  • The Westin Excelsior, Florence Hotel
  • The Westin Excelsior, Florence Florence
  • The Westin Excelsior, Florence Hotel Florence

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available
  • Parking nearby: EUR 33 per day
  • 24-hour return airport shuttle (surcharge)
  • Return train station shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–11 AM: EUR 44.50 per person
  • 1 restaurant
  • 2 bars/lounges
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Fitness centre

Family friendly

  • Babysitting/childcare (surcharge)
  • Dry-cleaning service
  • Laundry facilities

Conveniences

  • Ballroom
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • Italian
  • Spanish

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

More

  • Smoke-free property
  • TV in reception

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination

Entertainment

  • 32-inch flat-screen TV

Food and drink

  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • In-room massage
  • Individually decorated
  • Individually furnished
  • Phone
  • Safe
  • Slippers
  • Turndown service

Nearby things to do

Activities

  • Fitness centre (free access)

Where to eat

  • SE STO on Arno – Restaurant with a bar offering Mediterranean cuisine. Serves brunch, lunch and dinner.
  • ORVM Bar – Lobby lounge. Serves light fare daily.
  • Caminetto – Serves breakfast.
4.6

Exceptional

5 - Excellent
220
4 - Good
53
3 - Okay
17
2 - Mediocre
5
1 - Poor
1
4.7
Cleanliness
4.7
Service and Staff
4.5
Amenities
4.6
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service

Staff are exceptional! Beautiful hotel in the best position in Florence!

Stayed 4 nights in Nov 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The location was amazing, the rooms Large spacious and beautifully decorated. The staff were incredible !!

Stayed 2 nights in Nov 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

What a beautiful historic gem of a hotel. We were upgraded to a suite and it was lovely. The Westin Heavenly bed was wonderful. The concierge desk was marvelous. They gave us detailed driving instructions for getting to the hotel. We were greeted warmly and settled in our room very quickly. The breakfasts were wonderful along with the bar. The rooftop bar was amazing at sunset. A real memory maker. The concierge gave us wonderful help on how to fill our gas tank on our rental car. The staff was so kind and helpful. We will definitely recommend this property to anyone going to Florence. It’s very close to all attractions. Well done!

Stayed 2 nights in Oct 2019

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 5 nights in Oct 2019

4/5 Good

    This traveller didn’t leave comments with their review
    Stayed 5 nights in Sep 2019

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