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Reviews of Residence Hotel Hakata 10

3 out of 5
Residence Hotel Hakata 10
3-20-5 Hakataekiminami, Fukuoka, Fukuoka

Reviews

7.4

Good

Rating 10 - Excellent. 18 out of 65 reviews" "
Rating 8 - Good. 26 out of 65 reviews" "
Rating 6 - Okay. 9 out of 65 reviews" "
Rating 4 - Poor. 6 out of 65 reviews" "
Rating 2 - Terrible. 6 out of 65 reviews" "

7.8/10

Cleanliness

6.8/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Alexandra

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

ALEXANDER

Cozy room, new building, nice area. Some shops and cafe, restaurants. Not easy check inn, you must go to another place, close to Hakata station, take paper code and pay, after return again to hotel room. 15 minutes.
Stayed 2 nights in Nov 2018
Response from SHI on 30 Dec,2018
Thank you for having stayed with us. We are glad that you liked your stay with us. Also, we are sorry for the inconvenience regarding check in. We all look forward to seeing you again.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
HORRIBLE. *MUST READ* In Japan on business. Booked this property as I missed my train ticket back to where I was stationed in Japan, due to a business dinner. After my dinner I arrived at the advertised location only to learn I had to check in elsewhere. I tried calling the establishment (WHICH DOESN’T SPEAK ENGLISH) and I tried to locate the check-in location. The man on the other end of the line replied he doesn’t speak English and dropped my phone call. After finding WiFi at a local convenience store I found the address to the location and still couldn’t locate it. Taxi drivers couldn’t recognize the address and the annoyed check-in clerk dropped my phone call again after asking if anyone there spoke English (2nd call). After that I called Expedia customer support and a man answered who tried to contact the property and they dropped his phone call as well. The man claimed he couldn’t do anything to help me. It was past midnight at this point and I couldn’t book another hotel. I ended up staying up 4 hours in the cold of the now-closed Hakata train station like a homeless person. This was an unforgettable and grim experience. I received an email from Expedia saying they will contact me to discuss this incident. After no contact from Expedia, they contacted me today through email and said they couldn’t issue a refund as it went against policy. I’m very disgusted by the treatment of the hotel staff and Expedia customer support. Do yourself a favor and don’t book this place.
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Longer term residence-style hotel.
Enjoyed our stay with two adults and three children. It was helpful to have a washer, refrigerator and stove as well as an extra futon in the closet. Everything was very modern, looked new, and fresh. Very comfortable beds. Probably the best feature of the rooms were the comfort of the bedding. It was a hassle though, to check-in at one location and then have to travel again to the location of stay. Also, it wasn't advertised that it was air bnb style. I had assumed it was an actual hotel. It left me concerned for safety because I had young children with me and there was no security and other occupants were often leaving the entry door propped open. We had seen alot of grafitti in the areawhile traveling to the hotel, but in the morning realized there was a kindergarten across the street and many business people walking to work, so it felt safer. One downside/disappointment was that the bathtub felt very grimy. Like it hadn't been given a good scrub in awhile. I had children that needed to be bathed and a stay that lasted several days, but had to settle on showering them because we didn't want to use the tub. It would be helpful to have an extra pillow for extra occupants (we had booked for 5 people and there were only 3 pillows). It would also be helpful to have some way to hang the washed clothing outside on the deck (rack and hangars). Thanks!
Stayed 3 nights in Sep 2018
Response from SHI on 12 Sept,2018
Thank you very much for choosing our “Residence Hotel Hakata 10” out of million other hotels. We are very happy to know that you liked our hotel. We really appreciate your kind message about your next visit. We will make sure to give you pleasant and comfortable stay and provide you with our best service again. We will take into consideration the points that you kindly told us regarding the amenities of the room and the information of the hotel's style to make it easier to understand and more comfortable for future reservations. We appreciate your understanding and we hope to see you again soon.

10/10 Excellent

Jongmin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from SHI on 2 Jul,2018
この度は、数あるホテルよりレジデンスホテル博多 10 をご利用して頂き誠に有難うございます。 とても高い評価を頂き、大変嬉しく思います。 Thank you very much for choosing our “Residence Hotel Hakata 10” out of million other hotels. Thank you very much for the high punctuation of your review.

2/10 Terrible

Francis, Honolulu, Hi

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Check-in a total fiasco
Arrived at the Hakata Station about 9pm, took a 6 minute taxi ride to the property. Property dimly lit, no front desk, no phone. Small sign posted on the locked door said check-in desk located off property (no address), call phone number 092-292-1374 for directions. Called the number but did not have the correct calling procedure. Finally figured out how to call the number (had to dial +81-92-2921374), talked to someone at another Residence Hotel front desk, who promptly told me I had to go to her hotel to check in. Had to ask her to have a taxi sent to my location, went to her hotel to check-in and get the combination to unlock the lobby door and the procedure to get the room key out of a mailbox in the lobby, took another taxi back to my hotel (all taxi fares at my expense), obtain the room key, and finally get to my room. The hotel was also located on the Hakata City fringe in a dimly lit, small alleyway.
Stayed 1 night in Apr 2018

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2020

6/10 Okay

かっちゃん, 熊本市

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
博多駅からは近くて徒歩15分程度で特に不便さはかんじなかったが、深夜、となりのマンションからの声がうるさくて眠れなかった(防音)に難有り
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveller

Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Stayed 5 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
整體酒店設備很好及潔淨,週邊食舖不多有7仔,附近商業區及廟行,步行天神約15鐘,如下次來都再選這酒店!
Stayed 4 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
ネットで見る場所と立地場所が違った。 フロントで貰った地図が正しかった。
Stayed 1 night in Jan 2020

6/10 Okay

hau ling

Travelled with family
Liked: Cleanliness, staff & service, room comfort
位置距離車站有點遠，房間設備足夠及舒適，由於價格便宜，有机会再入住。
Stayed 1 night in Dec 2019

4/10 Poor

koushi

Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
宿泊施設とチェックイン場所が異なることはもう少し気づきやすいようにしてもらえるとありがたかったです。
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Stayed 5 nights in Nov 2019

4/10 Poor

Verified traveller

Travelled with family
청소일에 청소안해줬음 청소일 지정해서 확인 서명했는데 청소 안했음 . 그래도 소통때문에 그냥 참고 불편을 감수했음.
Stayed 5 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
洗剤を宿泊日数分置いて貰えると嬉しい 箸も置いてあるといい
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Stayed 1 night in Nov 2019

8/10 Good

hitoshi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
よかったです。
ホテル周辺にはもつ鍋が食べられるお店があったり、コンビニも2〜3分の距離にあったり マンションのような空間でいい意味でホテルに来た感じがしなくて快適でした。手軽な値段なのにもかかわらずサービス、セキュリティーなど素晴らしいと思いました。九州にはあまり行かないですが、もし行く機会があればまた利用したいと思いました。
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
駅から少し遠いですが、過ごしやすい宿でした。 マンションタイプなので気楽に滞在できました。 室内洗濯機と浴室乾燥が付いていて、非常に便利でしたが、洗濯槽の洗剤を置いておいていただけると更に安心して利用できるかなと感じました。
Stayed 3 nights in Sep 2019

8/10 Good

mitsue

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋にあった敷布団が薄くて、床で寝てるみたいだった。
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Travelled with group
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
建物、部屋の中はキレイでした。 ベッドもとても良く、寝やすかったです。 ただ、ドライヤーがあると書かれていたのになく、深夜だったせいか、フロントに電話しても出てもらえませんでした。
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
はじめの受付も手短に済み、鍵の返却も便利で、スムーズ利用で来ました。
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
お部屋も清潔でとても過ごしやすかったです！
Stayed 1 night in Aug 2019

8/10 Good

WAI HUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Very good
Stayed 2 nights in Aug 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
博多駅南口のレセプションが20時までと、もう少し大きい文字で事前にアナウンスして欲しかった。見逃したのでしょうがないですが。。。
Stayed 4 nights in Jul 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
部屋が広く家族での宿泊は快適でした。
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とても広くてゆったり滞在できました！換気口が埃詰まってて…それ以外はお皿やフォークまで完備されててありがたかったです！
Stayed 2 nights in Jul 2019

10/10 Excellent

WAI

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
整體住宿很好，地點方便...離博多駅大概十幾分鐘路程或可坐巴士到博多駅，環境寧靜，附近亦有兩間便利店
Stayed 4 nights in Jul 2019

8/10 Good

YOUHEI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
概ね快適
絨毯の染みやトイレの網戸の破損など気になる点はありましたが、概ね快適に過ごせました。 注文を出すなら、家電は統一して揃えていもらいたいです、電子レンジがあったりなかったりしたんで。
Stayed 1 night in Jul 2019

4/10 Poor

k

Travelled with family
Disliked: Staff & service, amenities
新築でとても綺麗でした。ただ、駅から遠いこと、ガウンがなく、アメニティが少なかったことが少し不便さを感じました。 またベッドのフチや隙間の埃が気になりました。
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2019

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
ホコリだらけ。レースのカーテンなし。スリッパなし（誰かも分からない人が泊まってるし土足の人もいるかもしれないのにスリッパくらい置いてほしかった）
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Stayed 2 nights in Apr 2019

10/10 Excellent

Dohee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
좋아요
지하철역에서 먼 게 흠 나머진 좋아요
Stayed 3 nights in Oct 2018

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
가격도 싸고 나쁘지 않네요 체크인위치랑 숙소위치가 달라서 찾기 힘들다고 많이 그러던데 주소도 찍어주셔서 찾기 쉬웠네용
Stayed 1 night in Feb 2019

8/10 Good

Sophie, Chang, kr

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check in service was a little uncomfortable, and I couldn't find easily the hotel because the google map had a difficulty finding the hotel. However, the room was clean and there was no noise. The heater was a little weak so I felt cold at night.
Stayed 2 nights in Feb 2019

8/10 Good

Siu Fun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018
Response from SHI on 29 Jan,2019
この度はレジデンスホテル博多1にご宿泊いただき、誠にありがとうございました。 またのご利用を心からお待ちしております。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
悪くない
空間は広いし、空調も音は気になったが設備が整っていてとても助かった。値段も手頃な価格でとても良かったと感じる。駅から遠いのと道が狭く、入り組んでいたためこの評価にさせていただいた。
Stayed 1 night in Dec 2018
Response from SHI on 30 Dec,2018
この度は、数あるホテルよりレジデンスホテル博多10をご利用して頂き誠に有難うございます。 客室を気に入って頂き、大変嬉しく思います。 次回ご利用の際も同様にお寛ぎ頂けるよう、スタッフ一同更なるサービス向上に努めて参りますので、またのお越しを心よりお待ちしております。

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
완전 만족 깨끗 하카타역에서 걸어갈만함 많이 춥지않음을 가정했을때 암튼 진짜 만족 프론트 사람 중국어 일본어 한국어 다 가능 ㅜㅜ!
Stayed 1 night in Dec 2018
Response from 다니엘 on 23 Dec,2018
고객님 안녕하세요? 레지던스호텔 하카타 10을 이용해주셔서 감사합니다. 저희 호텔을 이용하시면서 다른 불편한 사항은 없으셨습니까? 다음 번의 이용에도 저희 레지던스 호텔을 이용해주시길 부탁드립니다.