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Reviews of Hotel EAST9

3 out of 5
Hotel EAST9
8-6, Gyodonggwangjang-ro 100beon-gil, Gangneung, Gangwon

Reviews

8.8

Excellent

Rating 10 - Excellent. 186 out of 353 reviews" "
Rating 8 - Good. 130 out of 353 reviews" "
Rating 6 - Okay. 21 out of 353 reviews" "
Rating 4 - Poor. 9 out of 353 reviews" "
Rating 2 - Terrible. 7 out of 353 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Bernd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think that the Light switches are a bit confusing.
Stayed 4 nights in Apr 2024

6/10 Okay

Sukmin

Liked: Staff & service
It was not so good, especially parking slot was not enough.
Stayed 2 nights in Jun 2023

10/10 Excellent

Junice

Stayed 2 nights in Oct 2022
Response from 김 on 16 Nov,2022
저희 호텔을 이용해 주셔서 감사합니다.

10/10 Excellent

sooyoung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Oct 2022
Response from 김 on 16 Nov,2022
저희 호텔을 이용해 주셔서 감사합니다.불편하셨던 부분을 빠르게 개선할 수 있도록 늘 고객님의 소리에 게으르지 않겠습니다.감사합니다.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

eunkwang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. All my family love it
Stayed 1 night in Jun 2022

8/10 Good

KWANGHO

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2018

6/10 Okay

Stefan

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
It's new, but what happens later ...?
The Good: front desk staff very polite and helpful, hotel is new and therefore in good shape and still clean, walking distance to a variety of Restaurants The Bad: very lazy room cleaning, rooms not cleaned up at 5PM, sheets not changed even though requested, towels missing, every day there is something to complain about the room cleaning staff. The owner is more interested that you don't park your car next to his newly acquired used Benz then making sure his staff works to the benefit of the guests and is not welcoming foreigners in his hotel
Stayed 3 nights in Jul 2018

8/10 Good

Inhye

Stayed 1 night in Jan 2024

8/10 Good

Tomonori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

HEEYOUNG

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
비즈니스호텔 느낌으로 깔끔합니다
Stayed 1 night in Jan 2024

8/10 Good

DONG KEUN

Stayed 1 night in Jan 2024

8/10 Good

DONG KEUN

Stayed 1 night in Jan 2024

8/10 Good

JAEWOOK

Stayed 1 night in Jan 2024

4/10 Poor

Sungil

Travelled with family
Disliked: Cleanliness, property conditions & facilities
엉망이더군요
처음 리뷰나 사진으로 봤을땐 깔끔해 보였어요 막상 입실해보니 공기중에 먼지가 떠다니는게 보였고 옷걸이 위엔 먼지가 수북해 보였어요 변기나 샤워기에 수압이 너무 약했으며 아침 6시에 화장실을 사용했는데 변기가 막혀 난감했습니다 프론트에 전화해 뚫어뻥을 갔다달라 하였고 결국 제가 20분간의 사투끝에 뚫었습니다 퇴실때 너무 기분이나빠 후론트에 따졌으나 여자분이 죄송하다는 말도없이 그러셨어요 라고 하더군요 정말이지 끔찍한 숙박이었어요
Stayed 1 night in Dec 2023
Response from 호텔이스트나인 on 19 Jan,2024
안녕하십니까! 호텔이스트나인입니다.불편을 드려 너무나도 죄송한 마음입니다. 머리숙여 사죄 드립니다.죄송합니다. 객실 정비상태는 최대한 점검해서 개선하고 있습니다. 변기 수압상태 또한 죄송합니다.

10/10 Excellent

DongHo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
화장실이 춥긴 했지만 깔끔하고 하룻밤 묵기는 좋았습니다!
Stayed 1 night in Dec 2023

10/10 Excellent

GAHYE

Stayed 1 night in Dec 2023

2/10 Terrible

Mijin

Stayed 1 night in Dec 2023

8/10 Good

Seo In

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Youngsup

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

DONG KEUN

Stayed 1 night in Dec 2023

10/10 Excellent

CHOI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
조용한 동네에 깔끔한 호텔
Stayed 1 night in Dec 2023

8/10 Good

DONG KEUN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Yeong wook

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Jun woo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
주변 식당을 이용하기도 편리하였고 편안하게 잘 쉬었다 갑니다.
Stayed 1 night in Nov 2023

8/10 Good

daehee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
어메니티가 비치 안되어 있음 로션 정도는 있어야 하는거 아닌가 싶음. 주차 구획도 정비가 필요해 보임 호텔 초기에 비해 무언가 힘이 빠진듯 관리가 안되어 보임 코로나 이후 조식 등 서비스도 없어지고 대신 가격을 낮춘 듯 보임
Stayed 1 night in Nov 2023

10/10 Excellent

kyung hoon

Stayed 1 night in Nov 2023

10/10 Excellent

jae

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
편안하게 이용하고 왔습니다.
Stayed 1 night in Nov 2023

10/10 Excellent

Byung Yun

Stayed 2 nights in Oct 2023

10/10 Excellent

Byung Yun

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
쾌적한 숙박
3박4일 간의 숙박기간동안 필요한 사항 요청에 적극 응해 주셔서 편안했습니다. 깨끗하고 쾌적합니다. 직원분들도 친절히 응대해 주셔서 좋았습니다.
Stayed 1 night in Oct 2023
Response from 호텔이스트나인 on 22 Oct,2023
늘 편안한 쉼터가 될 수 있도록 고객님의 소리에 귀기울이겠습니다.긍정적인 리뷰 또한 감사합니다.

10/10 Excellent

JONGWON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
아파트촌에 위치한 조용하고 깔끔한 호텔
아파트 단지로 둘러싸인 작은 번화가에 위치한 호텔입니다. 바닷가나 관광지에서는 좀 멀고 조용히 자기에는 좋습니다. 근처에 마트나 밥집도 있구요. 객실 자체는 조용하고 깨끗합니다. 조식을 안주는게 유일한 흠이네요. 추천할만한 호텔입니다.
Stayed 1 night in Sep 2023

10/10 Excellent

Yongkook

Stayed 1 night in Oct 2023

10/10 Excellent

Kang Hee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
깨끗하고 넓고 마음에 들어요
Stayed 5 nights in Oct 2023

10/10 Excellent

MINSU

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Yeong wook

Stayed 2 nights in Sep 2023
Response from 호텔이스트나인 on 30 Sept,2023
호텔이스트나인을 찿아주셔서 감사합니다. 편안한 쉼터가 될 수 있도록 늘 청결에 힘쓰겠습니다.감사합니다.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

DONG KEUN

Stayed 1 night in Sep 2023

8/10 Good

DONG KEUN

Stayed 1 night in Sep 2023

8/10 Good

DONG KEUN

Stayed 1 night in Sep 2023

10/10 Excellent

Philyong

Business traveller
Stayed 1 night in Sep 2023

8/10 Good

DONG KEUN

Stayed 1 night in Sep 2023

10/10 Excellent

Jun woo

Stayed 1 night in Sep 2023

8/10 Good

dongyun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
룸이 넓고 청결했어요~침대도 편안해서 꿀잠 잤네요~ 하나 아쉬운점은 저층이라 그랬는지 창문을 여니 옆 건물 벽이라 좀....
Stayed 1 night in Sep 2023

10/10 Excellent

Jin Seok

Stayed 1 night in Sep 2023

8/10 Good

DONG KEUN

Stayed 1 night in Sep 2023

8/10 Good

DONG KEUN

Stayed 1 night in Sep 2023

8/10 Good

DONG KEUN

Stayed 1 night in Aug 2023

8/10 Good

Mingyun

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023