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SureStay Plus Hotel by Best Western Gatlinburg

2.5 star property
Riverside hotel with free breakfast and seasonal outdoor pool

Choose dates to view prices

SureStay Plus Hotel by Best Western Gatlinburg offers convenience and comfort. Guests enjoy free continental breakfast, business center access, and complimentary coffee and tea in the lobby. The attentive staff consistently earns praise for their helpful service.

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Pool
  • Air conditioning
  • Parking included
  • Free WiFi
The current price is S$87
includes taxes & fees
11 Nov - 12 Nov

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 2 Queen Beds, Balcony, River View

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Balcony, River View

8.6 out of 10
Excellent
(89 reviews)

Highlights

Balcony
Air conditioning
Heating
Fridge
LED TV
Blackout curtains
Shower/bath combination
Hairdryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

7.8 out of 10
Good
(44 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Fridge
Dining table
LED TV
Sofa bed - double
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Balcony

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible, Balcony

8.4 out of 10
Very good
(7 reviews)

Highlights

Balcony
Air conditioning
Heating
Mini-fridge
LED TV
Blackout curtains
Hairdryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

8.0 out of 10
Very good
(8 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Mini-fridge
Dining table
LED TV
Sofa bed - double
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony, River View

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Balcony, River View

7.2 out of 10
Good
(5 reviews)

Highlights

Balcony
Air conditioning
Heating
Fridge
LED TV
Blackout curtains
Shower/bath combination
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, River View (with Sofabed)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed, Balcony, River View (with Sofabed)

8.6 out of 10
Excellent
(38 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Fridge
Dining table
LED TV
Sofa bed - double
  • Sleeps 4
  • 1 King Bed

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About the area

Map
218 Ski Mountain Road, Gatlinburg, TN, 37738

What's nearby

  • Gatlinburg Convention Center - 11 min walk - 0.9 km
  • Gatlinburg Space Needle - 12 min walk - 1.0 km
  • Gatlinburg SkyPark - 12 min walk - 1.0 km
  • Ripley's Aquarium of the Smokies - 19 min walk - 1.7 km
  • Ober Gatlinburg Ski Resort and Amusement Park - 4 min drive - 3.6 km

Getting around

  • Alcoa - Knoxville Airport (TYS) - 68 min drive

Restaurants

  • ‪Ole Smoky Distillery - ‬11 min walk
  • ‪Sugarlands Distilling Co. - ‬11 min walk
  • ‪Puckers Sports Bar - ‬12 min walk
  • ‪Mellow Mushroom - ‬10 min walk
  • ‪Crockett's Breakfast Camp - ‬4 min walk

About this property

SureStay Plus Hotel by Best Western Gatlinburg

Hotel near Gatlinburg Space Needle
Located close to Gatlinburg SkyPark and Ripley's Aquarium of the Smokies, SureStay Plus Hotel by Best Western Gatlinburg provides a free breakfast buffet and a business centre. Guests can connect to free in-room WiFi.
You'll also find perks such as:
  • A seasonal outdoor pool, along with sunloungers
  • Free self-parking
  • A TV in reception, a lift and a 24-hour front desk
  • Coffee/tea in reception and a vending machine
  • Guest reviews give top marks for the breakfast, helpful staff and location
Room features
All 52 rooms include comforts such as laptop-friendly workspaces and air conditioning, in addition to perks such as free WiFi and desk chairs. Guest reviews highly rate the cleanliness, size rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with shower/bath combinations and hairdryers
  • 44-inch LED TVs with cable channels
  • Balconies, mini fridges and microwaves

Similar properties

Exterior

Country Inn & Suites by Radisson, Gatlinburg, TN

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
8.2 out of 10, Very good, 1,042 reviews
The price is S$90
includes taxes & fees
11 Nov - 12 Nov
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Housekeeping (on request)

Business services

  • Business centre

Outdoors

  • In a national park
  • In the mountains
  • On a river
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lever door handles
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 7 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 44-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The seasonal pool will be open from May to September
Pool access available from 8:00 AM to 10:00 PM
Children under 12 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Family America Gatlinburg
Family Inns
Family Inns America Gatlinburg
Travelodge Inn Gatlinburg River
Travelodge Inn River
Travelodge Gatlinburg River
Travelodge River
SureStay Plus Hotel Best Western Gatlinburg
SureStay Plus Best Western Gatlinburg
Surestay Plus By Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel
SureStay Plus Hotel by Best Western Gatlinburg Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel Gatlinburg

Frequently asked questions

Does SureStay Plus Hotel by Best Western Gatlinburg have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 8:00 AM to 10:00 PM.

How much does it cost to stay at SureStay Plus Hotel by Best Western Gatlinburg?

As of 7 Nov, 2025, prices found for a 1-night stay for 2 adults at SureStay Plus Hotel by Best Western Gatlinburg on 11 Nov, 2025 start from S$87.34, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is SureStay Plus Hotel by Best Western Gatlinburg pet-friendly?

No, pets are not allowed at this property.

How much is parking at SureStay Plus Hotel by Best Western Gatlinburg?

Self-parking is free at this property.

What time is check-in at SureStay Plus Hotel by Best Western Gatlinburg?

Check-in begins at 3 PM. Late check-in is available during limited hours.

What time is check-out at SureStay Plus Hotel by Best Western Gatlinburg?

Checkout is at 11 AM.

Where is SureStay Plus Hotel by Best Western Gatlinburg located?

Located in Downtown Gatlinburg, this hotel is within a 15-minute walk of Gatlinburg Space Needle and Gatlinburg SkyPark. Ripley's Aquarium of the Smokies and Ober Gatlinburg Ski Resort and Amusement Park are also within 3 mi (5 km).

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Reviews

SureStay Plus Hotel by Best Western Gatlinburg Reviews

8.4

Very good

8.2

Cleanliness

8.0

Amenities

8.6

Staff & service

8.0

Eco-friendliness

8.0

Property conditions & facilities
Rating 10 - Excellent. 526 out of 1000 reviews
Rating 8 - Good. 248 out of 1000 reviews
Rating 6 - Okay. 120 out of 1000 reviews
Rating 4 - Poor. 45 out of 1000 reviews
Rating 2 - Terrible. 61 out of 1000 reviews

Reviews

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay on a quick trip to Gatlinburg. Would definitely stay again!
Stayed 2 nights in Sep 2025

8/10 Good

Nora

Liked: Cleanliness, staff & service, property conditions & facilities
Our room was large with a nice large bathroom. Bed was comfortable. Our stay was great. I would have liked to have a coffee pot in the room during cooler months
Stayed 5 nights in Oct 2025

10/10 Excellent

Amanda

Liked: Cleanliness, amenities, property conditions & facilities
Balcony view was nice.
Stayed 1 night in Aug 2025

8/10 Good

Kimberly

Liked: Amenities
Every thing was good
Stayed 3 nights in Sep 2025

6/10 Okay

Ashley

Liked: Staff & service, property conditions & facilities
Great location. Loved the balcony over the river. Spider problem though. Spiders in beds.
Stayed 3 nights in Oct 2025

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
This place was great room was very nice. Staff was even nicer. They were very accommodating. This place comes highly recommended for me.
Stayed 4 nights in Aug 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and large, clean and quiet room. We were lucky to see a bear in the parking lot as we were checking in! Pretty cool. Nice river view off the balcony.
Stayed 3 nights in Sep 2025

10/10 Excellent

Byron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's on the river and always a treat to enjoy coffee on the patio.
Stayed 1 night in Jul 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet creek side hotel within walking distance of the main strip. The staff was super nice! The breakfast bar was awesome with plenty of fresh options and yes, there was bacon! Will definitely be back!
Stayed 2 nights in Aug 2025

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
If you’re wanting to see bears, stay here. It’s also convenient and within walking distance to many restaurants, shops and things to do. The room (510), had been renovated and was very nice. Would definitely recommend. Breakfast had bacon, eggs, sausage, pancakes, cereal, pastries, coffee, juice, milk, and yogurt
Stayed 1 night in Sep 2025

10/10 Excellent

Heather

Liked: Cleanliness, property conditions & facilities
Nice clean room, great location. Great little balcony overlooking the creek. Would definitely stay again.
Stayed 2 nights in Jul 2025

10/10 Excellent

joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Room was spacious and beds were comfortable. It was a great motel
Stayed 4 nights in Jul 2025

8/10 Good

Nidia

Liked: Cleanliness, staff & service
Seeing Bears
Stayed 2 nights in Sep 2025

8/10 Good

Patty

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, staff was friendly. Hotel close to town.
Stayed 4 nights in Jun 2025

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean! Great rooms, good breakfast.
Stayed 1 night in Jun 2025

8/10 Good

Nichole

Liked: Cleanliness, staff & service, room comfort
Beds were decent. Breakfast was decent for being included for free. Place seemed a little dated but the balcony was nice and it suited our needs for a place to sleep at a less expensive price point. Great location off the main strip. I would stay here again.
Stayed 1 night in Aug 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
We stay here several times a year. The suites are HUGE. 1 block off the main drag so you don’t get the cruiser noise. 4 min walk to The Peddler Steakhouse. 45 second drive to the entrance of the SMNP. On Ski Rd.
Stayed 2 nights in Sep 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel, reasonable price.

The location of this hotel is perfect. Close enough to everything but isn't on main road, therefore, was quiet. We loved the balcony with the river view. Parking was very convenient. The breakfast was a great way for us to start our day.
Stayed 2 nights in Jun 2025

10/10 Excellent

Farah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property! It was a real pleasure to meet the evening front desk agent. He is a very pleasant, helpful and professional gentleman from Jamaica! He is doing an excellent job!
Stayed 2 nights in Aug 2025

10/10 Excellent

Tilahun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good

Me and my family are very happy to stay in this hotel when I come back to Gatlinburg TN 100%I will stay in this hostel God bless in USA.
Stayed 1 night in Jul 2025

4/10 Poor

Mitchell

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel needs tlc and employees were friendly but needed more training as to answer trolly and sightseeing questions.
Stayed 5 nights in Jul 2025

8/10 Good

Enrique Antonio

Liked: Cleanliness, staff & service
it was a nice place. loved the balcony overlooking the river. bathroom shower needs upgrading. nice location on outside of main drag
Stayed 3 nights in Jun 2025

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed that it sat on the river with beautiful river views
Stayed 1 night in Mar 2025

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love our stay

Excellent stay, the desk person was very friendly, helpful & courteous, The room was very clean. The cleaning staff also very friendly.
Stayed 1 night in Apr 2025

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly
Stayed 4 nights in Apr 2025