Four Seasons, Genting Highlands hotels

"We had multiple issues with our stay - in our room the rainfall shower head didn’t work, and water leaked on the floor where we had to block it with multiple towels. The water was not warm enough. The design of the hand wash basin was poor, where water leaked behind the sink. There were moths behind the screen which goes in between the bathroom and bedroom. There was also a damp smell in the bed. There aren’t any windows to open in the room so the room isn’t well ventilated, even when using the air con. The rooms do not look like the pictures online. We informed staff and this was not followed up with until our last night where they offered to send an engineer, but there was not point as we were about to leave. There was also a planned power outage during our stay which we should’ve been told about before we arrived so that we could have the option to book another hotel instead. Staff gave us a complimentary free dinner one night, but we would’ve preferred compensation. Very disappointing stay for a double tree hotel, and would not stay again. The only enjoyable part was the breakfast and the kind staff there "

"The hotel is two years old so still looks pristine. We paid for a high floor and got the 8th floor even though the hotel has 20 floors of rooms I believe. The room was very clean and comfortable with a small balcony which you could stand on. The view was 10/10 but being only on the 8th floor we could hear traffic noise most of the night. The shower cubicle has a traditional head and a rainfall head which are both great but the floor is not angled sufficiently towards the drain and so the water does not drain away and forms a lake. Hotel location is excellent and the pool and gym areas very nice with good views of the city. Unfortunately the one night we stayed, the bar was closed inside for a private event but drinks were still served by the pool. We skipped breakfast however as it was not included in the room rate but we did not want to pay RM64 per person as that is expensive so we went elsewhere. At the end, the Reception did not ask how our stay was but overall they were friendly."

"This hotel was exceptional, the breakfast was five star restaurant quality with sweeping views of Kuala Lumpur. Our room had breathtaking views of the Patronis Towers and the location of the hotel in KLCC is brilliant. We dined at two restaurants on site and had room service and could not believe how good the food was. This is our favourite hotel in Malaysia. "

"Horizon room definitely worth the extra expense. Lounge and wine a treat. Room very spacious and spotless. All staff were very helpful and friendly. 10/10. If back in KL "

"Breakfast was ok "

"Everything is immaculate ! I got sick during the check out day and asked to check out a bit later, at 2pm, so I can rest a bit more before catching a later flight. The service staff are so friendly and granted my request. And also give me extra water to take"

"Great location across from Pavilion mall. Confortable bed and friendly service. Amenities and property is older, but adequate."

"Good clean room, beautiful view over the city, great fitness facilities and pool area"

"Packed breakfast as organised as departure was 5am. Fire alarm came on just after midnight, and no advice was announced, to go back to sleep. A bit disturbing but too sleepy to climb down the fire stairs to find out if there was really a fire !"