I gave the property every opportunity to rectify the situation, but they chose not to do so.
Unfortunately, the property is a shadow of what it shows in the pictures, on their official website and even in their internal communications (their internal TV channel, posters around the property, etc.)
They state that they have a spa, indoor and outdoor jacuzzis, tennis courts, table tennis tables, billiards, a bar and several other facilities that made me book with them. In reality;
*the table tennis tables no longer exist
*the billiard tables are no longer there
*the bar was unmanned and seemingly closed my entire stay
*the pool bar was closed
*they no longer have a spa
*they never had an outdoor jacuzzi and there was no evidence of an indoor one either
*their restaurants remained closed (except the breakfast one)
*the tennis courts were in dire shape and they do not provide balls or tennis rackets
The actual rooms weren't too bad, but the bathrooms had a lot of mold and a very, very dirty exhaust fan. The overall state of the hotel is not great either. The elevator floors are cracked, the main pool had a section roped off because a part of it was green, etc.
I was very disappointed as I had booked multiple rooms to celebrate being reunited with my parents and in laws after 4 years. We planned to use the facilities but there simply weren't any. I consider the listing to be falsified and have contacted Expedia to do their due diligence with this property.