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Indoor pool
1 bedroom, desk, iron/ironing board, free WiFi
1 bedroom, desk, iron/ironing board, free WiFi
1 bedroom, desk, iron/ironing board, free WiFi

Guest reviews

4.1 out of 5 Very good
361 reviews
Guests rated this property 4.0/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
Air conditioning
Gym
Breakfast Available

Cleaning and safety practices

Cleaned with disinfectant
24-hour vacancy between guest room stays
Hand sanitiser provided

Map

Explore the area

Popular LocationPrangin Mall11 min walk
Popular LocationKapitan Keling Mosque12 min walk
Popular LocationPenang City Hall15 min walk
AirportPenang (PEN-Penang Intl.)29 min drive

Choose dates to view prices

  • Deluxe Room, 1 King Bed

    4.2/5 guest room rating

    Room amenities

    • 22 sq m
    • Sleeps 4
    More detailsDeluxe Room, 1 King Bed
  • Deluxe Room, 2 Single Beds

    Room amenities

    • 22 sq m
    • Sleeps 2
    More detailsDeluxe Room, 2 Single Beds
  • Superior Room, 1 King Bed

    4.4/5 guest room rating

    Room amenities

    • 22 sq m
    • Sleeps 2
    More detailsSuperior Room, 1 King Bed
  • Superior Room

    4.3/5 guest room rating

    Room amenities

    • 22 sq m
    • Sleeps 2
    More detailsSuperior Room
  • Standard Room, 1 King Bed

    4.8/5 guest room rating

    Room amenities

    • 22 sq m
    • Sleeps 2
    More detailsStandard Room, 1 King Bed
  • Standard Room

    4.1/5 guest room rating

    Room amenities

    • 22 sq m
    • City view
    • Sleeps 2
    More detailsStandard Room

About this area

George Town

Cititel Penang is located in George Town's Downtown George Town neighbourhood, a walkable area with good shopping. KOMTAR and Penang City Hall are notable landmarks, and the area's natural beauty can be seen at Penang Hill and Ferringgi Beach. ESCAPE Adventureplay and Entopia by Penang Butterfly Farm are also worth visiting.

Visit our George Town travel guide
Map
Popular Location

What's nearby

  • Prangin Mall - 11 min walk
  • Kapitan Keling Mosque - 12 min walk
  • KOMTAR - 12 min walk
  • Pinang Peranakan Mansion - 13 min walk
  • Penang City Hall - 15 min walk

Getting around

  • Penang Sentral - 33 min drive
  • Penang (PEN-Penang Intl.) - 29 min drive

About this property

Cititel Penang

4-star George Town hotel in Downtown George Town, near KOMTAR
Along with an indoor pool, this smoke-free hotel has a fitness centre and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Other amenities include a reception hall. All 451 rooms offer complimentary wireless Internet access, LCD TVs and showers. Other amenities available to guests include ironing boards, desks and free toiletries.
Cititel Penang offers 451 forms of air-conditioned accommodation with an iron/ironing board and free toiletries. LCD televisions are featured in guestrooms.

Bathrooms include a shower. This George Town hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows regional sanitisation guidelines of Safe & Clean (Malaysia)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:30 AM: MYR 56 per person

Things to do

  • Fitness centre
  • Indoor pool

Family friendly

  • Indoor pool

Conveniences

  • Lift
  • Reception hall

Guest services

  • 24-hour front desk
  • Daily housekeeping

Languages spoken

  • English

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • In-room accessibility

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning

Bathroom

  • Free toiletries
  • Shower

Entertainment

  • LCD TV

More

  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in time starts at 2 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: MYR 100 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: MYR 56 per person (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector, a security system and window guards
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property
Personal protective equipment, including masks, will be available to guests
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser
Individually wrapped food options are available through room service
Each guestroom is kept vacant for a minimum of 24 hours between bookings
The property affirms that it follows sanitisation practices of Safe & Clean (Malaysia) guidelines

Property is also known as

Cititel Penang Hotel George Town
Cititel Penang Hotel
Cititel Penang George Town
Cititel Penang Georgetown
Cititel Penang Hotel Georgetown
Cititel Penang George Town
Cititel Penang Hotel
Cititel Penang George Town
Cititel Penang Hotel George Town

Frequently asked questions

Can I cancel my reservation for free at Cititel Penang and receive a full refund?
Yes, Cititel Penang offers free cancellation on select room rates, because flexibility matters! Please refer to Cititel Penang cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Cititel Penang?
As of 15 Aug,2020, prices found for a 1-night stay for 2 adults at Cititel Penang on 22 Aug,2020 start from SG$56, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does this hotel have a pool?
Yes, this property has an indoor pool.
Is Cititel Penang pet-friendly?
No, pets are not allowed at this property.
How much is parking at this hotel?
Self-parking is free at this property.
What time is check-in at this property?
Check-in begins at 2 PM. Late check-in is available during limited hours.
What time is check-out at this hotel?
Checkout is at noon.
Where is this property located?
Located in Downtown George Town, this hotel is within a 15-minute walk of Cheong Fatt Tze Mansion, KOMTAR and Penang City Hall. Gurney Drive and Penang Times Square are also within 1 mile (2 km).

Guest reviews

Overall score and ratings for Cititel Penang

4.1
Very good
361 reviews
5 - Excellent
111
4 - Good
195
3 - Okay
38
2 - Mediocre
13
1 - Poor
4
4.0
Cleanliness
4.2
Service and Staff
3.8
Amenities
3.8
Property condition
5.0 out of 5 Excellent
    This traveller didn’t leave comments with their review
    Stayed 4 nights in Jun 2020
    4.0 out of 5 Good
    • Liked: Cleanliness, staff & service, amenities

    Lobby area is beautiful and breakfast was great. The rooms however needs to be updated. This property also has smoking floors and the second hand smoke is all over the place.

    Stayed 3 nights in Mar 2020
    4.0 out of 5 Good
    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Stayed 2 nights in Feb 2020
    4.0 out of 5 Good
    • Liked: Cleanliness, staff & service, amenities

    Uniqueness: free parking during my 3 night stay. Need for improvement: toilet flush weak and needs at least three flushing s to get rid if toilet paper. This wastes water 💦 unnecessarily. Staff members friendly. Duty manager and front office manager listened to my story complaining about early deductions from my credit card in violation of the “terms and conditions” listed in Expedia’s booking website.

    Stayed 3 nights in Feb 2020
    4.0 out of 5 Good
    • Liked: Cleanliness, staff & service, property conditions & facilities

    Stayed 4 nights in Feb 2020