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Overview of Eastern And Oriental Hotel

Photo gallery

Terrace/patio
2 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, pool loungers
2 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, pool loungers
Balcony
Balcony
VIP Access

Eastern And Oriental Hotel

5 out of 5

4.6/5 Wonderful

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Explore the area

    Popular LocationPenang City Hall11 min walk
    Popular LocationPadang Kota Lama12 min walk
    Popular LocationKapitan Keling Mosque14 min walk
    AirportPenang (PEN-Penang Intl.)31 min drive

Choose dates to view prices

  • Writers Suite Two Queen Beds

    Room amenities

    • Sea view
    • Sleeps 3
    • 2 Queen Beds
    More detailsWriters Suite Two Queen Beds
  • Deluxe Suite Twin

    Room amenities

    • Sea view
    • Sleeps 3
    • 2 Single Beds
    More detailsDeluxe Suite Twin
  • Deluxe Suite Two Queen Beds

    5/5 guest room rating

    Room amenities

    • Sea view
    • Sleeps 3
    • 2 Queen Beds
    More detailsDeluxe Suite Two Queen Beds
  • Deluxe Suite

    4.6/5 guest room rating

    Room amenities

    • 58 sq m
    • Partial ocean view
    • Sleeps 3
    • 1 Double Bed
    More detailsDeluxe Suite
  • Studio Suite Twin

    5/5 guest room rating

    Room amenities

    • 55 sq m
    • Sea view
    • Sleeps 3
    • 2 Single Beds
    More detailsStudio Suite Twin
  • Deluxe Suite King Basic Amenities

    Room amenities

    • Sea view
    • Sleeps 3
    • 1 King Bed
    More detailsDeluxe Suite King Basic Amenities
  • Premier Suite

    4.6/5 guest room rating

    Room amenities

    • 58 sq m
    • Sea view
    • Sleeps 3
    • 1 Double Bed
    More detailsPremier Suite
  • Writers Suite

    4.4/5 guest room rating

    Room amenities

    • 135 sq m
    • Sea view
    • Sleeps 3
    • 1 King Bed
    More detailsWriters Suite
  • Superior Suite Twin

    Room amenities

    • City view
    • Sleeps 3
    • 2 Single Beds
    More detailsSuperior Suite Twin
  • Georgetown Suite King Basic Amenities

    Room amenities

    • 79 sq m
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsGeorgetown Suite King Basic Amenities
  • Premier Suite Twin

    Room amenities

    • Sea view
    • Sleeps 3
    • 2 Single Beds
    More detailsPremier Suite Twin
  • Straits Suite King

    4.2/5 guest room rating

    Room amenities

    • 87 sq m
    • Sea view
    • Sleeps 3
    • 1 King Bed
    More detailsStraits Suite King
  • Corner Suite

    5/5 guest room rating

    Room amenities

    • 123 sq m
    • Sea view
    • Sleeps 3
    • 1 King Bed
    More detailsCorner Suite
  • Pinang Suite

    Room amenities

    • Sea view
    • Sleeps 3
    • 1 King Bed
    More detailsPinang Suite
  • Superior Suite King

    Room amenities

    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsSuperior Suite King
  • Premier Suite Twin GT

    Room amenities

    • Sea view
    • Sleeps 3
    • 2 Single Beds
    More detailsPremier Suite Twin GT
  • Premier Suite King GF

    Room amenities

    • Sea view
    • Sleeps 3
    • 1 King Bed
    More detailsPremier Suite King GF
  • Georgetown Suite King

    4.7/5 guest room rating

    Room amenities

    • 79 sq m
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsGeorgetown Suite King
  • Studio Suite

    4.8/5 guest room rating

    Room amenities

    • 55 sq m
    • Sea view
    • Sleeps 3
    • 1 King Bed
    More detailsStudio Suite

About this area

George Town

Located in George Town's Downtown George Town neighbourhood, Eastern And Oriental Hotel is in the city centre and on the waterfront. Gurney Drive and Penang Times Square are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Penang Hill and Ferringgi Beach. Travelling with kids? Consider Kidland Penang and Penang Avatar Secret Garden.
Popular Location

What's nearby

  • Penang City Hall - 11 min walk
  • Padang Kota Lama - 12 min walk
  • Pinang Peranakan Mansion - 12 min walk
  • Kapitan Keling Mosque - 14 min walk
  • Hock Teik Cheng Sin Temple - 16 min walk

Getting around

  • Penang Sentral - 30 min drive
  • AirportPenang (PEN-Penang Intl.) - 31 min drive
View in a map

About this property

Eastern And Oriental Hotel

Family-friendly George Town hotel in Downtown George Town, near KOMTAR
This smoke-free hotel features 2 outdoor pools, a full-service spa and a restaurant. Free WiFi in public areas and free valet parking are also provided. Additionally, a fitness centre, a bar/lounge and a poolside bar are on-site. All 232 rooms feature thoughtful touches such as espresso makers and slippers, along with free WiFi and 24-hour room service. Guests will also find TVs, premium bedding and coffee/tea makers.
Eastern And Oriental Hotel offers 232 forms of air-conditioned accommodation with espresso makers and a safe. Beds feature premium bedding. Guests can surf the web using complimentary wireless Internet access.

Bathrooms include baths or showers, slippers and bidets. Business-friendly amenities include complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

2 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness centre.
Guests can pamper themselves with a trip to the on-site spa, which has 1 treatment room. Services include hot stone massages, sports massages and Thai massages.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows regional sanitisation guidelines of Safe & Clean (Malaysia)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • On-site parking available only on request
  • Free covered self-parking on site
  • Free covered valet parking on site
  • On-site parking is wheelchair accessible
  • Return airport shuttle (surcharge) from 7:00 AM to 10:30 PM
  • Airport shuttle on request

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 2 outdoor pools
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Lifeguards on site

Family friendly

  • 2 outdoor pools
  • Babysitting/childcare (surcharge)
  • Children's pool
  • Dry cleaning service
  • In-room childcare (surcharge)
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • Chinese
  • English
  • Indonesian
  • Malay

Business services

  • 10 meeting rooms
  • Business centre
  • Conference space (7535 square feet)

Outdoors

  • Garden
  • Lifeguards on site
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Massage - hot stone
  • Massage - sports
  • Massage - Thai
  • Massage/treatment rooms
  • Spa open daily
  • Treatment room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Handrails in hallways
  • Handrails in stairwells
  • In-room accessibility
  • Roll-in shower
  • Step-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheel-chair doorways

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Linens
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Bidet
  • Towels

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water

More

  • Free newspapers
  • Guidebooks/recommendations
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Turndown service

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 3:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests booked in the Victory Annex Studio Suite and Victory Annexe Corner Suite check in at the Victory Annex Wing reception. Guests booked in all other room categories check in at the Heritage Wing reception.

Renovations and closures

This property is closed from 13 January 2021 to 4 February 2021 (dates subject to change).
The following facilities or services will be unavailable from July 2 2020 to March 1 2021 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
  • Sauna
  • Hot tub
  • Swimming pool

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MYR 350 per night.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MYR 0.00 per accommodation, per night
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 July 2021. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: MYR 302.10 per vehicle (one-way)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: MYR 350 per night
  • A facilities fee includes use of: sauna; spa; swimming pool; fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 48 hours prior to arrival, using the contact information on the booking confirmation
Pool access available from 7:00 AM to 7:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Eastern & Oriental Hotel
Eastern & Oriental Hotel Penang
Eastern Oriental Hotel Penang
Eastern Oriental George Town
Eastern Oriental Penang
Oriental Eastern
Eastern & Oriental Hotel Penang/George Town
Eastern And Oriental Hotel
Eastern Oriental Georgetown
Eastern And Oriental
Eastern And Oriental Hotel Hotel
Eastern And Oriental Hotel George Town
Eastern And Oriental Hotel Hotel George Town

Frequently asked questions

Can I cancel my reservation for free at Eastern And Oriental Hotel and receive a full refund?
Yes, Eastern And Oriental Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Eastern And Oriental Hotel cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Eastern And Oriental Hotel?
As of 25 Jan,2021, prices found for a 1-night stay for 2 adults at Eastern And Oriental Hotel on 18 Feb,2021 start from SG$274, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Eastern And Oriental Hotel have a pool?
Yes, this property has 2 outdoor pools and a children's pool. Pool access is from 7:00 AM to 7:00 PM.
Is Eastern And Oriental Hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at Eastern And Oriental Hotel?
Self-parking and valet parking are free at this property.
What time is check-in at Eastern And Oriental Hotel?
Check-in is from 3:00 PM - 3:00 AM. A fee applies for early check-in (amount may vary, subject to availability). Late check-in is available during limited hours.
What time is check-out at Eastern And Oriental Hotel?
Checkout is at noon. Late checkout is available for a fee (amount may vary, subject to availability).
Does Eastern And Oriental Hotel provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of MYR 302.10 per vehicle, one-way, applies.
Where is Eastern And Oriental Hotel located?
This family-friendly George Town hotel is located on the waterfront, within a 15-minute walk of Cheong Fatt Tze Mansion and Penang City Hall. KOMTAR and Penang Times Square are also within 1 mile (2 km).
4.6
Wonderful
Rating 5 - Excellent. 816 out of 1164 reviews
5 - Excellent 70%
Rating 4 - Good. 266 out of 1164 reviews
4 - Good 23%
Rating 3 - Okay. 54 out of 1164 reviews
3 - Okay 5%
Rating 2 - Poor. 21 out of 1164 reviews
2 - Poor 2%
Rating 1 - Terrible. 7 out of 1164 reviews
1 - Terrible 1%

4.6/5

Cleanliness

4.5/5

Staff & service

4.5/5

Amenities

4.5/5

Property conditions & facilities

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay a great deal appreciated the fresh fruit in our room every day and the pool and facilities were great
Stayed 4 nights in Dec 2020

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
If you’re staying in Georgetown Penang, it really is a no brainer to stay at the E&O. One of the most unique stays you can find in Malaysia, offering a classical old world luxury, making you feel like a British governor from the 1800s. Being quite centrally located, you can opt to Grab to all the popular Penang foodie locations for cheap, or better yet, just Grab/FoodPanda delivery whatever you’re craving for. Having stayed at Shangri-La Rasa Sayang as well during my recent trip to Penang (another 5 star offering), I found the room and service at E&O to be vastly superior. The bathroom is very generous and you get an excellent view of the ocean from your balcony. The swimming pools are very beautiful and Instagram worthy. The only minor negative I can think of, having stayed at the Victoria Annexe wing, I found the lobby to be a bit dull and lacking grandiosity as compared to the Heritage wing lobby. First impressions count so I hope E&O make an effort to blow away guests from the get go when they arrive at the Victoria Annexe lobby. All things considered, if I ever come back to Penang I will definitely book a room at the Heritage wing. It feels so much more interesting there
Stayed 2 nights in Dec 2020

5/5 Excellent

Travelled with family, Travelled with family and small children
Happy face iconLiked: Cleanliness, amenities, property conditions & facilities
5 Star service and very personal and warm welcome. Good location, good restaurant, good food. Definitely will return for Stay.
Stayed 1 night in Dec 2020

4/5 Good

Stayed 1 night in Oct 2020

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, clean and conveniently located. Would definitely come back to stay
Stayed 3 nights in Aug 2020

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