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On the beach, white sand, beach massages, beach volleyball
2 outdoor pools, pool umbrellas, pool loungers
Water park
Hypo-allergenic bedding, minibar, in-room safe, desk

4.1/5 Very good

Guests rated this property 4.0/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

    Popular LocationFerringgi Beach2 min walk
    Popular LocationFloating Mosque of Tanjung Bungah4 min drive
    Popular LocationTropical Spice Garden6 min drive
    AirportPenang (PEN-Penang Intl.)55 min drive
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  • Executive Room, 2 Single Beds, Sea View

    3.6/5 guest room rating

    Room amenities

    • 30 sq m
    • Sea view
    • Sleeps 3
    More detailsExecutive Room, 2 Single Beds, Sea View
  • Superior Room, 1 King Bed

    3.9/5 guest room rating

    Room amenities

    • 36 sq m
    • Hill view
    • Sleeps 3
    More detailsSuperior Room, 1 King Bed
  • Executive Room, 1 King Bed, Sea View

    4.5/5 guest room rating

    Room amenities

    • 30 sq m
    • Sea view
    • Sleeps 3
    More detailsExecutive Room, 1 King Bed, Sea View
  • Deluxe Room, 1 King Bed

    4.5/5 guest room rating

    Room amenities

    • 30 sq m
    • Sleeps 3
    More detailsDeluxe Room, 1 King Bed
  • Deluxe Twin Room

    Room amenities

    • 30 sq m
    • Sleeps 3
    More detailsDeluxe Twin Room
  • Superior Room, 2 Single Beds

    Room amenities

    • 36 sq m
    • Hill view
    • Sleeps 3
    More detailsSuperior Room, 2 Single Beds
  • Executive Suite, 1 King Bed, Sea View

    Room amenities

    • 72 sq m
    • Sea view
    • Sleeps 3
    More detailsExecutive Suite, 1 King Bed, Sea View

About this area

George Town

Located in George Town, Golden Sands Resort by Shangri-La, Penang is in the suburbs and on the beach. Gurney Plaza and Gurney Drive are worth exploring if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit ESCAPE Adventureplay and Entopia by Penang Butterfly Farm. Travelling with kids? Consider East Wind Watersports, or check out an event or a game at City Stadium. Discover the area's water adventures with nearby boat tours, or enjoy the great outdoors with hiking/biking trails.
Visit our George Town travel guide
Popular Location

What's nearby

  • Ferringgi Beach - 2 min walk
  • Floating Mosque of Tanjung Bungah - 4 min drive
  • Tropical Spice Garden - 6 min drive
  • ESCAPE Adventureplay - 12 min drive
  • Entopia by Penang Butterfly Farm - 12 min drive

Getting around

  • Penang Sentral - 58 min drive
  • AirportPenang (PEN-Penang Intl.) - 55 min drive

About this property

Golden Sands Resort by Shangri-La, Penang

Upscale resort on the beach, with 2 outdoor swimming pools
Spend the day relaxing at the beach or practising your swing at Golden Sands Resort by Shangri-La, Penang's golf course. Then enjoy a meal at one of the resort's 2 restaurants. All 387 rooms feature thoughtful touches such as pillow menus and bathrobes, plus complimentary wireless Internet access and LCD TVs with cable channels. Guests will also find 24-hour room service, DVD players and minibars.
Golden Sands Resort by Shangri-La, Penang offers 387 forms of accommodation which are accessible via exterior corridors and feature DVD players and minibars. A pillow menu is available. LCD televisions come with premium cable channels. Bathrooms include a shower, bathrobes, slippers and bidets.

This George Town resort provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Guests can play rounds at the 9-hole golf course and enjoy the facilities at the water park with waterslides. 2 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a health club and a spa tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self parking
  • Free nearby parking
  • Free local area shuttle
  • Free shopping centre shuttle
  • Limo/town car service

Food and drink

  • Continental breakfast available for a fee daily 9:00 AM–1:00 PM: MYR 64 for adults and MYR 32 for children
  • 2 restaurants
  • 2 bars/lounges, 1 beach bar and 1 poolside bar
  • 24-hour room service

Things to do

  • 9 holes of golf
  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Beach volleyball
  • Children's pool
  • Ecotours
  • Fitness centre
  • Free water park access
  • Mini golf
  • Shopping
  • Hot tub
  • Tennis

Family friendly

  • 2 outdoor pools
  • Babysitting/childcare (surcharge)
  • Children's pool
  • Dry cleaning service
  • DVD player
  • Free area shuttle
  • Free children's club
  • Free cots/infant beds
  • Free supervised childcare/activities
  • Free water park access
  • Corner/local shop
  • In-room childcare (surcharge)
  • Laundry facilities
  • Mini golf
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Water slide

Conveniences

  • Ballroom
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Golf lessons
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tennis lessons
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • Chinese
  • English
  • Indonesian
  • Japanese
  • Malay

Business services

  • 5 meeting rooms
  • Computer station
  • Conference centre

Outdoors

  • Beachfront location
  • Garden
  • Pool sunloungers
  • Pool umbrellas

Spa

  • Massage - on the beach

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas (fines apply)
  • TV in lobby

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Linens
  • Pillow menu
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • TV channels
  • DVD player
  • LCD TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in between 3:00 PM and 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are available for MYR 150 per night.
Free cots (infant beds)

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 July 2021. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for continental breakfast: MYR 64 for adults and MYR 32 for children (approximately)
  • Rollaway bed fee: MYR 150 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Golden Sands Resort Shangri-La Penang George Town
Golden Sands Resort Shangri-La
Golden Sands Shangri-La Penang George Town
Golden Sands Resort by Shangri-La, Penang Resort
Golden Sands Resort by Shangri-La, Penang George Town
Golden Sands Resort by Shangri-La, Penang Resort George Town

Frequently asked questions

Can I cancel my reservation for free at Golden Sands Resort by Shangri-La, Penang and receive a full refund?
Yes, Golden Sands Resort by Shangri-La, Penang offers free cancellation on select room rates, because flexibility matters! Please refer to Golden Sands Resort by Shangri-La, Penang cancellation policy on our site for more details about any exclusions or requirements.
Does Golden Sands Resort by Shangri-La, Penang have a pool?
Yes, this property has 2 outdoor pools and a children's pool.
Is Golden Sands Resort by Shangri-La, Penang pet-friendly?
No, pets are not allowed at this property.
How much is parking at Golden Sands Resort by Shangri-La, Penang?
Self-parking is free at this property; nearby parking is also free.
What time is check-in at Golden Sands Resort by Shangri-La, Penang?
Check-in is from 3:00 PM to 11:00 PM. Late check-in is available during limited hours.
What time is check-out at Golden Sands Resort by Shangri-La, Penang?
Checkout is at noon.
Where is Golden Sands Resort by Shangri-La, Penang located?
Nestled on the beach, this George Town resort is within 2 mi (3 km) of Ferringgi Beach and Tropical Spice Garden. ESCAPE Adventureplay and Entopia by Penang Butterfly Farm are also within 6 mi (10 km).
4.1
Very good
5 - Excellent
383
4 - Good
391
3 - Okay
139
2 - Poor
54
1 - Terrible
21

4.0/5

Cleanliness

4.2/5

Staff & service

4.2/5

Amenities

3.8/5

Property conditions & facilities

5/5 Excellent

Travelled with family and small children
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool, buffet, and room was amazing. Staffs were friendly and very helpful.
Stayed 3 nights in Aug 2020

2/5 Poor

Travelled with family
Sad face IconDisliked: Cleanliness, amenities
The location is great but the room was in a poor condition. It was funny they have work desk but no chair to sit. The floor was very cold with no carpet and they provided toilet slippers instead of nice fluffy hotel slippers to move around the room. The breakfast buffet had nice variations of food to choose from.
Stayed 2 nights in Dec 2019

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service Resort is clean and nice Room is comfortable with a king size bed Breakfast needs
Stayed 2 nights in Aug 2020

5/5 Excellent

Travelled with family and small children
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, well organised and the team members were all friendly and helpful. Very conscious about cleanliness where I saw they sanitised the check in counters the moment a customer has left.
Stayed 2 nights in Jul 2020

3/5 Okay

Travelled with group
Happy face iconLiked: Staff & service, room comfort
The hotel was full on our weekend stay. Hence, the environment wasn't as peaceful. The toilet has smudges due to rushing maybe. But overall still a great place to stay during better times
Stayed 2 nights in Jul 2020

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