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Overview of Hotel NEO+ Penang by ASTON

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Outdoor pool
Outdoor pool
Outdoor pool
View from Room

Hotel NEO+ Penang by ASTON

3.5 out of 5

3.9/5 Good

Guests rated this property 4.0/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Temperature checks

Explore the area

    Popular LocationHin Bus Depot Art Centre2 min walk
    Popular LocationKOMTAR2 min walk
    Popular LocationPenang Times Square6 min walk
    AirportPenang (PEN-Penang Intl.)27 min drive

Choose dates to view prices

  • ORION Room

    Photos of ORION Room

    Room amenities

    • 28 sq m
    • City view
    • Sleeps 2
    • 1 King Bed
    More details

  • SPACE Family Room

    Photos of SPACE Family Room

    Room amenities

    • 36 sq m
    • City view
    • Sleeps 3
    • 1 King Bed and 1 Single Bed
    More details

  • NEO Room Twin

    Room amenities

    • 21 sq m
    • City view
    • Sleeps 2
    • 2 Single Beds
    More details

  • NEO Room Double

    Photos of NEO Room Double

    Room amenities

    • 21 sq m
    • City view
    • Sleeps 2
    • 1 Queen Bed
    More details

  • SPACE Room

    Photos of SPACE Room

    Room amenities

    • 38 sq m
    • City view
    • Sleeps 2
    • 1 King Bed
    More details

About this area

George Town

In the city centre, Hotel NEO+ Penang by ASTON is in George Town's Downtown George Town neighbourhood, an area with great shopping. Gurney Drive and Penang Times Square are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Penang Hill and Ferringgi Beach. Kidland Penang and Penang Avatar Secret Garden are also worth visiting.
Visit our George Town travel guide
View in a map
Map
Popular Location

What's nearby

  • Hin Bus Depot Art Centre - 2 min walk
  • KOMTAR - 2 min walk
  • Penang Times Square - 6 min walk
  • Chit Tiau Lor Ban San - 8 min walk
  • Leong San Tong Khoo Kongsi - 17 min walk

Getting around

  • Penang Sentral - 30 min drive
  • AirportPenang (PEN-Penang Intl.) - 27 min drive
View in a map

About this property

Hotel NEO+ Penang by ASTON

3.5-star George Town hotel in Downtown George Town, walk to KOMTAR
Along with a restaurant, this smoke-free hotel has an outdoor pool and a fitness centre. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a coffee shop/café and a meeting room. All 196 rooms offer free WiFi, minibars and flat-screen TVs with cable channels. Other amenities available to guests include room service (during limited hours), premium bedding and coffee/tea makers.
Hotel NEO+ Penang by ASTON offers 196 forms of air-conditioned accommodation with minibars and a safe. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

This George Town hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Safety measures

Temperature checks available for guests
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10 AM: MYR 31.80 for adults and MYR 16 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Things to do

  • Fitness centre
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • Lift

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage

Languages spoken

  • English
  • Malay

Business services

  • 1 meeting room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Linens
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower

Entertainment

  • TV channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Iron/ironing board (on request)
  • Phone
  • Safe

Policies

Check-in

Check-in from 2:00 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

There is no front desk at this property
This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from September 9 2020 to March 1 2021 (dates subject to change):
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are available for MYR 90.0 per day.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MYR 0.00 per accommodation, per night
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 July 2021. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: MYR 31.80 for adults and MYR 16 for children (approximately)
  • Rollaway bed fee: MYR 90.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash

Property is also known as

Hotel NEO Penang George Town
NEO Penang
Hotel NEO+ Penang George Town
NEO Penang George Town
Hotel NEO+ Penang
Neo Penang By Aston
Hotel NEO+ Penang by ASTON Hotel
Hotel NEO+ Penang by ASTON George Town
Hotel NEO+ Penang by ASTON Hotel George Town

Frequently asked questions

Can I cancel my reservation for free at Hotel NEO+ Penang by ASTON and receive a full refund?
Yes, Hotel NEO+ Penang by ASTON offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel NEO+ Penang by ASTON cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Hotel NEO+ Penang by ASTON?
As of 28 Jan,2021, prices found for a 1-night stay for 2 adults at Hotel NEO+ Penang by ASTON on 6 Feb,2021 start from SG$51, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Hotel NEO+ Penang by ASTON have a pool?
Yes, this property has an outdoor pool.
Is Hotel NEO+ Penang by ASTON pet-friendly?
No, pets are not allowed at this property.
How much is parking at Hotel NEO+ Penang by ASTON?
Self-parking is free at this property.
What time is check-in at Hotel NEO+ Penang by ASTON?
Check-in is from 2:00 PM - midnight. After-hours check-in is not available.
What time is check-out at Hotel NEO+ Penang by ASTON?
Checkout is at noon.
Where is Hotel NEO+ Penang by ASTON located?
Located in Downtown George Town, this hotel is steps away from Hin Bus Depot Art Centre and KOMTAR. Chit Tiau Lor Ban San is 0.4 mi (0.6 km) away.
3.9
Good
Rating 5 - Excellent. 176 out of 757 reviews
5 - Excellent 23%
Rating 4 - Good. 388 out of 757 reviews
4 - Good 51%
Rating 3 - Okay. 154 out of 757 reviews
3 - Okay 20%
Rating 2 - Poor. 26 out of 757 reviews
2 - Poor 3%
Rating 1 - Terrible. 13 out of 757 reviews
1 - Terrible 2%

4.0/5

Cleanliness

3.9/5

Staff & service

3.7/5

Amenities

3.9/5

Property conditions & facilities

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean hotel, good facilities and friendly staff
Stayed 4 nights in Dec 2019

3/5 Okay

Travelled with partner
The price of rooms tells you all you need to know, except that the bedrooms are unusually large, but the ensuite shower rooms are very small. Stay somewhere else if you can afford to. I suspect the hotel accepts a lot of one-night tour groups and therefore looks well used and starting to get shabby. Noise insulation is poor, even from outside (especially the Chinese puppet theatre which is on a side-street right below the majority of the rooms – this horrible over-amplified noise starts up ever night at 9pm for 2 hours – I don’t know why the hotel management don’t stop them). Buffet breakfast is adequate – do ask for an omelette which are very good. There is a good supermarket close by, and the central bus station under Komtar tower is a short walk away – but this should give you a sense of the area i.e. a bit run-down. We only found one decent restaurant nearby – Kirin Sushi – other restaurants are to be found in China Town and Little India. The excellent Red Garden food-court is about a 20 minute walk away (go up Jalan Penang and bear right at Leith Street). The free Central Area Transit (CAT) bus is a useful way to get around, but the route marked on the free map is mostly fictional. Take buses to other parts of the island (take the correct money for the trip as no change is given) : The 101 bus goes to the Entopia butterfly farm – it is well-worth the trip; as is Penang Hill - take bus 204 at 19:05 – the night-scene is better than the day-scene.
Stayed 4 nights in Feb 2020

4/5 Good

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very helpful and the room is very clean. But the bedside reading light is not adequate.
Stayed 3 nights in Feb 2020

5/5 Excellent

Travelled with family and small children
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Near to komtar
Stayed 1 night in Feb 2020

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed 7 nights, staff very friendly and helpful. Central location close to Komtar and Gama made shopping and local transport a breeze. Enjoyed the full breakfast included in our stay which made for a great start to each day before heading out. Loved the rooftop pool.
Stayed 7 nights in Dec 2019

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