Mercure Penang Beach

Photo gallery for Mercure Penang Beach

Primary image
On the beach
Outdoor pool, pool loungers
Outdoor pool, pool loungers
Superior Twin Room, 2 Single Beds, Ocean View | 1 bedroom, in-room safe, blackout curtains, soundproofing

Overview of Mercure Penang Beach

UNESCO Sustainable Travel Pledge

Mercure Penang Beach

4.0 star property

3.9/5 Good

Guests rated this property 4.0/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Social distancing
  • Temperature checks
Map
505, Jalan Tanjung Bungah, George Town, Penang, 11200

Explore the area

  • Popular LocationPenang Avatar Secret Garden8 min walk
  • Popular LocationStraits Quay Mall2 min drive
  • Popular LocationFloating Mosque of Tanjung Bungah3 min drive
  • AirportPenang (PEN-Penang Intl.)21 min drive

Choose dates to view prices

About this area

George Town

Located on the beach, Mercure Penang Beach is in Tanjung Bungah, a neighbourhood in George Town. Arulmigu Balathandayuthapani Temple and KOMTAR are notable landmarks, and travellers looking to shop may want to visit Gurney Plaza and Penang Times Square. Don't miss out on a visit to ESCAPE Adventureplay. With kayaking, waterskiing and parasailing nearby, you'll find plenty of adventures in the water.

What's nearby

  • Penang Avatar Secret Garden - 8 min walk
  • Straits Quay Mall - 2 min drive
  • Floating Mosque of Tanjung Bungah - 3 min drive
  • Gurney Drive - 3 min drive
  • Gurney Plaza - 9 min drive

Getting around

  • Penang Sentral - 48 min drive
  • Penang (PEN-Penang Intl.) - 21 min drive

About this property

Mercure Penang Beach

Waterfront hotel with an outdoor pool
Guests of this beach hotel will appreciate convenient on-site amenities such as a fitness centre or a picnic area.
Mercure Penang Beach offers 220 accommodations with laptop-compatible safes and complimentary bottles of water. 40-inch LED televisions come with satellite channels.

Bathrooms include slippers, bidets, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Languages

Chinese (Mandarin), English, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Social distancing measures in place

Safety measures

Temperature checks available for guests
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 17 and older; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Limited on-site parking

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AMโ€“10:30 AM: MYR 40 for adults and MYR 40 for children
  • 1 restaurant
  • Room service available

Restaurants on site

  • The Ombak

Things to do

  • Fitness centre
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Meeting rooms - 4

Outdoors

  • Beachfront location
  • Picnic area
  • Pool sunloungers
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas
  • Renovated entire property โ€“ October 2018

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Bidet
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • 40-inch LED TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Slippers
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 17 and older; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in
Guests must present proof of Low-Risk, No Symptom Status on their MySejahtera mobile app at check-in.

Renovations and closures

The property will be renovating from 16 February 2022 to 30 August 2022 (completion date subject to change). The following areas are affected:
  • Parking area

Alternative facilities will be available off-site during the renovation.

Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MYR 106.0 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • Destination fee: MYR3 per accommodation, per night. This fee does not apply to children under 1 year of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: MYR 40 for adults and MYR 40 for children (approximately)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: MYR 106.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Four Points Penang
Four Points Sheraton Hotel Penang
Four Points Sheraton Penang
Penang Four Points
Penang Sheraton
Sheraton Four Points Penang
Sheraton Penang
Sheraton Penang Four Points
Four Points By Sheraton Penang Tanjung Bungah
Mercure Penang Beach Hotel George Town
Mercure Penang Beach Hotel
Mercure Penang Beach George Town
Four Points by Sheraton Penang
Mercure Penang Beach Hotel
Mercure Penang Beach George Town
Mercure Penang Beach Hotel George Town

Frequently asked questions

Overall score and ratings

3.9

Good

Rating 5 - Excellent. 174 out of 653 reviews
5 - Excellent 27%
Rating 4 - Good. 307 out of 653 reviews
4 - Good 47%
Rating 3 - Okay. 110 out of 653 reviews
3 - Okay 17%
Rating 2 - Poor. 39 out of 653 reviews
2 - Poor 6%
Rating 1 - Terrible. 23 out of 653 reviews
1 - Terrible 4%

4.0/5

Cleanliness

3.8/5

Staff & service

3.8/5

Amenities

3.8/5

Property conditions & facilities

3.7/5

Eco-friendliness

5/5 Excellent

Stayed 1 night in May 2022

1/5 Terrible

Stayed 2 nights in Apr 2022

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staycation
1.The hotel didnt accept debit card even is visa master debit card. 2. Receiptionist can be more friendly.
Stayed 2 nights in Feb 2022

4/5 Good

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The room cleanliness need to improve as there is dust on the table.
Stayed 1 night in Jan 2022

3/5 Okay

Liked: Room comfort
4 Star??? Maybe in 1983
If you are used to 4 and 5-star resorts, you can probably see the value for the price is lacking. There are competitive resorts nearby offering better value for the price. Google reviews had several negative comments, but the service has improved since then. However, senior management may not supervise the day-to-day running in the hotel and staff at times are stretched. Noon checkout had only one poor employee trying to deal with way too much on the day before we checked out. The line was way too long to be acceptable. Management should ensure their staff are not overburdened as the cleaners were rushed to do their job effectively and certainly did not do a top-class clean even though the COVID cleaning signs stated otherwise. The most significant selling point is the beach out the front with the pool and gym next to the beach. The beach location is their winning ticket but the hotel needs senior managers to be on the ground with the staff and start looking closer at the finer details that are meant for 4-star resorts.
Stayed 3 nights in Dec 2021