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Red Rock Hotel

Photo gallery for Red Rock Hotel

Featured image
Outdoor pool
Outdoor pool
Outdoor pool
Minibar, desk, iron/ironing board, rollaway beds

Overview of Red Rock Hotel

Red Rock Hotel

3 out of 5
Guests rated this property 3.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
202A Jalan Macalister, Georgetown, George Town, Penang, 10400

Explore the area

  • Popular LocationPenang Times Square7 min walk
  • Popular LocationKOMTAR9 min walk
  • Popular LocationGleneagles Penang Medical Centre3 min drive
  • AirportPenang (PEN-Penang Intl.)17 min drive

Choose dates to view prices

About this area

George Town

In the business district, Red Rock Hotel is in Downtown George Town, a neighbourhood in George Town with good shopping. Penang Hill and Padang Kota Lama reflect the area's natural beauty and area attractions include Kidland Penang and Georgetown UNESCO Historic Site. Looking to enjoy an event or a game while in town? See what's happening at City Stadium or Penang International Sports Arena.

What's nearby

  • Penang Times Square - 7 min walk
  • KOMTAR - 9 min walk
  • Batik Painting Museum Penang - 2 min drive
  • Gleneagles Penang Medical Centre - 3 min drive
  • Kapitan Keling Mosque - 4 min drive

Getting around

  • Penang Sentral - 22 min drive
  • Penang (PEN-Penang Intl.) - 17 min drive

About this property

Red Rock Hotel

3-star George Town hotel in Downtown George Town with free breakfast
A restaurant, an outdoor pool and a business centre are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas and free valet parking are also provided. Additionally, concierge services, dry cleaning and laundry facilities are on-site. All 127 rooms provide conveniences such as fridges and coffee makers, plus free WiFi and LCD TVs. Minibars, room service and free newspapers are among the other amenities available to guests.
Red Rock Hotel offers 127 forms of air-conditioned accommodation with minibars and free newspapers. LCD televisions are featured in guestrooms. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit, bidets, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include an outdoor pool.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60ยฐC or hotter
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • Local area shuttle (surcharge)

Food and drink

  • Free continental breakfast
  • 1 restaurant
  • Room service available

Things to do

  • Outdoor pool

Family friendly

  • Corner/local shop
  • Laundry facilities
  • Outdoor pool
  • Fridge
  • Rollaway/extra beds (surcharge)

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Chinese
  • English
  • Filipino
  • Indonesian
  • Malay

Business services

  • Business centre
  • Meeting rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination

Entertainment

  • LCD TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Fridge

More

  • Desk
  • Free newspapers
  • Iron/ironing board (on request)
  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in from 2 PM - midnight
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding; children may not be eligible for complimentary breakfast
Rollaway/extra beds are available for MYR 60.0 per day.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: MYR 100.00 per stay
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2022. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Rollaway bed fee: MYR 60.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, debit cards and cash

Property is also known as

Red Rock Hotel
Red Rock Hotel Penang
Red Rock Penang
Red Rock Hotel Penang/George Town
Red Rock Hotel George Town
Red Rock George Town
Red Rock Hotel Hotel
Red Rock Hotel George Town
Red Rock Hotel Hotel George Town

Frequently asked questions

Overall score and ratings

3.4
Rating 5 - Excellent. 19 out of 197 reviews
5 - Excellent 10%
Rating 4 - Good. 77 out of 197 reviews
4 - Good 39%
Rating 3 - Okay. 71 out of 197 reviews
3 - Okay 36%
Rating 2 - Poor. 23 out of 197 reviews
2 - Poor 12%
Rating 1 - Terrible. 7 out of 197 reviews
1 - Terrible 4%

3.3/5

Cleanliness

3.6/5

Staff & service

3.0/5

Amenities

3.1/5

Property conditions & facilities

4/5 Good

Travelled with family
Liked: Cleanliness, room comfort
Plenty of eatery nearby
We stayed 3 nights and the room was comfortable. The aircon was not so cooling on the 1st day, after feedback, it was better. Complimentary breakfast has limited quantity and variety.
Stayed 3 nights in Feb 2020

3/5 Okay

Travelled with family
Disliked: Property conditions & facilities
Wifi is very poor. Room service can improve. Need to replace necessary items in the hotel such as iron board and iron (very bad condition). Location is good. counter staff is friendly. Breakfast is ok very limited items and staff is not approachable to ask for help.
Stayed 3 nights in Dec 2019

1/5 Terrible

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible experience staying in Red Rock hotel
The hotel is old and in terrible condition. Faulty power sockets, faulty water heater. Bed is very hard. Old thin blankets. Asked for extra pillow but was rejected. Wifi was unstable. Overall uncomfortable stay.
Stayed 3 nights in Dec 2019

4/5 Good

Liked: Cleanliness
Stayed 3 nights in Dec 2019

4/5 Good

Liked: Cleanliness, staff & service
Very convenient location. Lots of food outlets too.
Stayed 2 nights in Sep 2019