Germantown Hotels from S$77

"The staff was nice when we checked in. However we never saw anyone after that. We woke up early to enjoy the free breakfast before our 6 hour drive and they had almost nothing. There was an empty crockpot with dirty tongs, waffle maker was not on and old batter in the dispenser. No warm food available. We had no one to complain to because no one was at the desk to check us out. Only a sign that said “leave your key here”. The room wasn’t dirty, but felt stale and not freshly clean. Not worth the price at all. "

"The place needs an upgrade"

"Staff greeted us well and were friendly toward pets. Easy check-in, and quiet atmosphere. Room was clean. Breakfast bar was nothing to boast about. Few guests made it difficult to be prepared for those who did want a hot breakfast. Perhaps management could consider offering a pre-order card to guests when volume is so low in order to prepare what is appropriate."

"👍"

"The staff was ok but the hotel needs to be cleaner"

"We had a really disappointing experience with Powhatan Motel. After driving 16 hours on a long road trip, we arrived around 3am expecting to check in, since the motel clearly advertises a 24-hour front desk and check-in availability after 4pm. Unfortunately, that was not the case. There was no one available at the front desk, no way to check in, and no communication whatsoever from the property. We were completely exhausted and left stranded in the middle of the night with a valid reservation. Because of this, we had no choice but to get back on the road and continue driving through the night, turning what should have been a 16-hour trip into nearly 24 hours. It was unsafe, stressful, and entirely avoidable. If a property is going to advertise a 24-hour front desk, they need to honor that commitment. At the very least, they should clearly communicate any restrictions on late-night arrivals, as many other hotels do. This level of unreliability is unacceptable, especially for travelers depending on a place to rest. Also, Expedia did not give us a refund saying that we were the ones who cancelled. Cherry on top!"