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Reviews of Sasara Gero Hot Springs

3 out of 5
Sasara Gero Hot Springs
1412-1 Mori, Gero, Gifu-ken

Reviews

9.2

Wonderful

Rating 10 - Excellent. 47 out of 78 reviews" "
Rating 8 - Good. 26 out of 78 reviews" "
Rating 6 - Okay. 4 out of 78 reviews" "
Rating 4 - Poor. 0 out of 78 reviews" "
Rating 2 - Terrible. 1 out of 78 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

LISA

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Very dated property, very old decor,, the hotel would need some renovation and new furniture and art. It was hard to see that on the pictures on expedia. Most hotel in Japan give you a very limited time frame in terms of breakfast we had only the option at 7 or 8 which is quite early if your on vacation. We could not make it because my husband had to work at that time. They are also very strict on the checkout time. The service eas good and the first person who greeted us was very nice and really took the time to take us to our room and explain everything to us. We had a private onsen, which was nice and the room did not feel as dated as the rest of the hotel. The food was ok but we have come ro realize that a Kaiseki style dinner is not really our thing although we are not really picky eaters and love Japanese cuisine. Again the service was excellent at the restaurant though. I would not stay here again.
Stayed 1 night in Apr 2024

10/10 Excellent

Andrew

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was the best hotel in our entire trip to Japan!!!
Stayed 1 night in Oct 2023

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
職員熱情專業、有禮貌, 凡事為顧客著想。最開心的是女性顧客可以自選喜愛的和服/浴衣，亦有專人幫忙穿著，突然有機會穿和服自然拍了很多美照。這次住的是別館，私人風呂環境恬靜，房間不算十分大，有種古早感，但很舒適及清潔。 晚餐和早餐味道不錯，但由於分三段上菜，食物簡介紙上沒寫哪些會在第幾段上菜，而且第二段上的一種食物原來要等第三段的一起吃，另外服務員是看日文的但要在寫英文的紙上找回同一款食物作介紹，也很難做，此處有點混亂。如可於食物名稱旁有數字對照，或同紙上有日英或中文對照，體驗更佳。 旅館位置並不近車站，但酒店提供免費的士來回車站，非常貼心及方便，而且聽說近車站的旅館都容易聽到火車聲。總括而言，這是一次非常好的住宿體驗！

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, good food and clean rooms. Hot spring was great as well
Stayed 1 night in May 2023
Response from sasara Y.higashiyama on 18 May,2023
Thank you very much.We are waiting your next visiting here.

8/10 Good

JingChang

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Apr 2023

8/10 Good

Garam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Apr 2023
Response from higashi on 14 Apr,2023
Thank you very much

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019

8/10 Good

masamichi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
施設全体に清潔感があり部屋の清掃も行き届いており快適に過ごすことができた。 食事も美味しく、サービスも含めコスパは高くまた行きたいと思う。
Stayed 1 night in Apr 2024

10/10 Excellent

Cheuk Yin Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food served in the hotel is excellent . Staff are nice and helpful.
Stayed 1 night in Mar 2024

8/10 Good

ヨシミツ

Travelled with partner
Liked: Cleanliness, staff & service, amenities
温泉、施設、接客全てにおいて素晴らしいと思ったが、お料理が全体的に甘く個人的にはお酒には合わないように思った。
Stayed 1 night in Jan 2024

10/10 Excellent

cheuk san

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the thing was great,I been there with ny girl friend and one more couple of my friends,all the staff there was very kindly,we can see all the staff keep smile at all the time,the open bath(hot spring)is very beautiful A lot of art work all around inside the hotel,the food (breakfast/dinner)was great,very delicious! The surrounding environment is beautiful and you can easily buy many local specialties and take a lot of photo, We got a lot of go memories and experience there, We will come back again Thank you so much
Stayed 1 night in Jan 2024

10/10 Excellent

Noriko

Liked: Cleanliness, staff & service, property conditions & facilities
お風呂がとてもよかった。 スタッフさんもとても丁寧で、心地よかった。 食事もおいしくて、おなかいっぱいになりました。
Stayed 1 night in Jan 2024

10/10 Excellent

マサミ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Hon Yin Sabrina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Hok Ki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice service
Stayed 1 night in Jan 2024

10/10 Excellent

きよたか

Stayed 1 night in Jan 2024

8/10 Good

Tsutomu

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Tsan Shu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs were so nice especially thanks to Catherine/Katherine from reception wait for us and show us around inside the hotel! Definitely will be back to there again!
Stayed 1 night in Dec 2023

8/10 Good

Shinya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

MAN KIN

Travelled with family
Liked: Cleanliness, staff & service, amenities
職員態度十分有禮，房間內的浴室比較開揚
Stayed 1 night in Dec 2023

8/10 Good

Kin Toa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

チエコ

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
金額の割に部屋が汚く、内風呂も自分でしなくていけなくて大変でした。布団もボロボロで蜘蛛の巣もひどくて期待外れでした。
Stayed 2 nights in Nov 2023

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

???

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

ho wan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comment on stay
Very good service, good food experienced.
Stayed 2 nights in Oct 2023

10/10 Excellent

MASAYA

Stayed 1 night in Oct 2023

8/10 Good

KOSUKE

Travelled with partner
Liked: Amenities, property conditions & facilities
平日に泊まったからなのかスタッフが少なく夕食がくるのがかなり遅かった そこだけは改善してほしいですね
Stayed 1 night in Oct 2023

10/10 Excellent

Wai Meng

Stayed 1 night in Sep 2023

10/10 Excellent

Yee Yan Yvonne

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Very nice hotel, very good service and delicious dinner. A but aged but acceptable. Overall is good.
Stayed 1 night in Sep 2023
Response from sasara customer support staff on 14 Oct,2023
Thank you for giving us such a high rating.

10/10 Excellent

makoto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とても良い時間を過ごせました。
Stayed 1 night in Sep 2023

10/10 Excellent

Mei Yan

Stayed 1 night in Sep 2023
Response from sasara customer support staff on 14 Oct,2023
Thank you for giving us such a high rating.

10/10 Excellent

Pui Wah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
傳統日式旅館
因為打風，道路被封閉或受阻，原本以為要取消入住，酒店主動聯絡及提供協助！ 由名古屋去下呂因封路，結果駕了五個小時車才到達，酒店職員已經門口等候協助泊車及取行李，即時安排入住及晚餐！感覺很好！ 傳統日式風呂，房間進食早、晚餐 包30分鐘私人風呂， 免費泊車！
Stayed 1 night in Aug 2023

8/10 Good

Wai Yin

Travelled with family and small children
Liked: Cleanliness, staff & service
The room decoration is a little bit old but the staff is polite and helpful
Stayed 1 night in Aug 2023

10/10 Excellent

Pui Yi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staffs are very nice and helpful. The in room Onsen is great and the price is reasonable.
Stayed 1 night in May 2023

10/10 Excellent

Saori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

hon kin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
雖然没有安排温泉酒店交通，安排的士值得一讚
一泊2食，客房不錯，早歺及会席料理方面，食材及服务一流，唯大浴场一般，私人湯祇有一个，每房亦只限訂一次，慕名到下吕温泉的人会较失望。
Stayed 1 night in May 2023

10/10 Excellent

Yuet Ling

Stayed 1 night in Apr 2023

10/10 Excellent

Makoto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Ka Chun

Stayed 1 night in Mar 2023
Response from higashi on 14 Apr,2023
Thank you for your high evaluation.

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
日本舊式傳統房間的感覺。不錯！屋間很大，雖然設備比較舊。房間的景觀比較差。望向停車場和屋子。
Stayed 1 night in Apr 2023
Response from higashi on 14 Apr,2023
我々のホテルの建築や家具を気に入っていただけ、感激です。また、お会いしましょう！

10/10 Excellent

takuya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
玄関での出迎えも気持ち良く、ホテル内もしっかりと掃除をされており気持ち良く過ごすことが出来ました、お料理の飛騨牛も美味しく頂きました、森山別館に94歳になる父親と家内の3人で泊まらせていただいたのですが本館から別館へ行く通路に28段の階段があるのですが上りはエスカレータが有るのですが下りは無いのでエスカレータを設置して頂ければ有難かったです、大浴場から見る花火は最高でした。
Stayed 1 night in Mar 2023
Response from higashi on 14 Apr,2023
ご宿泊ありがとうございました。高齢の方に、森山館にご宿泊いただくと階段があることが本当に心苦しいです。下りエスカレーターの設置を含めバリアフリーへの配慮を検討していきたいと考えております。大浴場からの花火は、見ごたえがありますよね。

10/10 Excellent

Wai Shing

Stayed 1 night in Mar 2023
Response from higashi on 14 Apr,2023
Thank you for your high evaluation.

10/10 Excellent

Shunsuke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

8/10 Good

jih i

Stayed 1 night in Jan 2023

10/10 Excellent

CHUN LEUNG

Stayed 1 night in Jan 2023

10/10 Excellent

Ka Wai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
招呼周到,食物美味,到達及離開提供免費的士都車站.但是回覆查問很慢,居然一個月後才回覆

6/10 Okay

Chui Shan

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2023

10/10 Excellent

Sin Chi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

10/10 Excellent

FUSHITANI

Stayed 1 night in Nov 2022