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Reviews of Quality Inn And Suites Gilroy

2.5 out of 5
Quality Inn And Suites Gilroy
8430 Murray Ave, Gilroy, CA

Reviews

7.8

Good

Rating 10 - Excellent. 310 out of 1001 reviews" "
Rating 8 - Good. 369 out of 1001 reviews" "
Rating 6 - Okay. 212 out of 1001 reviews" "
Rating 4 - Poor. 66 out of 1001 reviews" "
Rating 2 - Terrible. 44 out of 1001 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Priscilla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and quiet. The pool and hottub were fun. I like how there’s a bathroom in the pool area. The room was nice with a comfortable bed and a fridge and microwave. Blackout curtains help sleep in. The shower was nice and clean with glass doors. There’s shampoo and body wash in there already. The only thing wrong is that the floor under shower squeaks with every step you take. The staff at check in seemed overwhelmed and confused and she didn’t know if had already given me the key and if the room was occupied or available. The checkout staff was nice and seemed more knowledgeable. I will definitely come back and recommend this hotel.
Stayed 1 night in May 2024

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in late and were greeted with exceptional service, including an upgrade! We weren’t there long enough to really take advantage of all of the things it offered, but would definitely go back.
Stayed 1 night in May 2024

10/10 Excellent

Jose reyes sanchez

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Exelent costumer service .
Stayed 1 night in May 2024

10/10 Excellent

Youa

Business traveller, Travelled with partner
The bed was both comfortable and clean, and the shower had amazing water pressure; however, we could have used more towels.
Stayed 1 night in Apr 2024

8/10 Good

joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

GUILLERMO

Travelled with family
Liked: Cleanliness
Average property
Stayed 1 night in Apr 2024

8/10 Good

Jose

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was nice and quick. Checked in with ease. Nothing to fancy but nice place to sleep
Stayed 1 night in Apr 2024

10/10 Excellent

Salena

Stayed 1 night in Apr 2024

10/10 Excellent

Helen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy checkin comfy beds very pleasant stay. Recommend
Stayed 1 night in Apr 2024

6/10 Okay

Michael

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and clean facility. Shower was roomy and clean. Breakfast was good. The bedspread was old looking dark green satin and the sink faucet waa difficult to shut off.
Stayed 1 night in Mar 2024

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly & helpful. Offered their advice on places to dine.
Stayed 2 nights in Dec 2023

6/10 Okay

Georgene

Travelled with partner
Liked: Staff & service
The property advertises a hot tub, which is like a luke warm bath tub. Asked to turn the heat on and was told they couldnt. Otherwise the room was clean and comfortable. For a 1 night stay it was sufficient. For the price id say overpriced without the hot tub.
Stayed 1 night in Mar 2024

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Takako

Liked: Staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Bao

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service is very good, meet our needs
Stayed 1 night in Mar 2024

8/10 Good

Bryan

Stayed 3 nights in Feb 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024

8/10 Good

Andria

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean, plenty of amenities. The pillows were terrible.
Stayed 1 night in Feb 2024

10/10 Excellent

Grace

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms, great breakfast,friendly staff
Stayed 1 night in Feb 2024

2/10 Terrible

Gwendolyn

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Sufficient, non-sketchy motel
Everything was fine: I was looking for the cheapest non-sketchy h/motel I could find in the area, and this met my expectations. Checkin was great, the woman working was very friendly and helpful. The room was sufficient: nice for a motel, clean enough (except for one rogue dirty washcloth), and fine for my needs for a quick work trip. The mattress had a big sag on one side --- the place where I'm sure everyone sits when they first come in! But as a solo traveler the other side was fine for me. And the area felt safe. Breakfast was a little lacking -- no protein, just fruit, packaged baked goods, cereal, toast, and waffles. I would have appreciated a hardboiled egg.
Stayed 1 night in Jan 2024

8/10 Good

Kevin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Diane

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

oscar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Maricela

Travelled with family, Travelled with pets
Stayed 2 nights in Dec 2023

10/10 Excellent

Monica

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Boris

Travelled with family
Liked: Cleanliness, room comfort
It was very nice.We were able to check in early. Also very nice and turned on hot tub for us
Stayed 1 night in Dec 2023

2/10 Terrible

George

Stayed 1 night in Dec 2023

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Checkin was smooth and fast. The room was just right and we would def stay there again.
Stayed 1 night in Dec 2023

10/10 Excellent

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Nicolette

Travelled with pets, Travelled with group
Disliked: Property conditions & facilities
The room was okay. The mattress was old,
Stayed 1 night in Dec 2023

4/10 Poor

karen

Travelled with family
Disliked: Amenities, property conditions & facilities
The property is not in a good area, there is a long alley drive to the property with people lingering on the drive. The property is old, dated and very worn.
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Stayed 2 nights in Nov 2023

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

David

Business traveller
Liked: Staff & service
Had some very noisy young guests who were up partying until 330am with a fight breaking out in the parking lot. Was there for business and didn't get much sleep. Won't be staying there again.
Stayed 1 night in Nov 2023

2/10 Terrible

Joseph

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It was such an awful experience of staying in Quality Inn And Suites Gilroy. Very poor property condition and facilities: The door keys didn't work, the staff tried to reprogram the keys but they were still not working. Toilet has no flushing power, we had to flush the toilet at least 4 to 5 times every time we used the toilet. There was a pretty big size of insect in the bathtub. A big crack underneath the door, the strong cold wind blew right inside the room, we had to use a bath towel to seal the door crack. The heater was extremely loud when it was turned on, we woke up the whole night by the very loud noise of the heater. The surface of the desk was broken. The fridge was old. All the lamp covers have stains. Stains on the bed sheet covers. We will NEVER GO BACK to this inn.
Stayed 1 night in Nov 2023

8/10 Good

Xinyu

Liked: Staff & service
Stayed 1 night in Nov 2023

8/10 Good

JASON

Stayed 2 nights in Nov 2023

10/10 Excellent

John D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Heater was loud when it kicked on. Kelly (staff) was very nice and accommodating.
Stayed 1 night in Nov 2023

8/10 Good

Steven

Liked: Cleanliness, staff & service
No shampoo in the room
Stayed 1 night in Nov 2023

10/10 Excellent

Laynie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vijay was very pleasant to book with. Nice room and happy to help when needed.
Stayed 1 night in Nov 2023

8/10 Good

Noemi

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was fine.
Stayed 1 night in Nov 2023

4/10 Poor

Andy

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Bernadette

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The area is quiet and the rooms were clean if not a bit dated and tired. A leaky sick and difficult shower faucet should be updated. The breakfast is not recommended. There was nothing for gluten intolerant people as almost everything was wheat based. There was toast, muffins, and a waffle maker. The coffee was terrible. The staff was friendly even at the late hour our party checked in and provided us with adjoining rooms, which was very helpful.
Stayed 1 night in Nov 2023

10/10 Excellent

Linda

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
traffic noise
Stayed 1 night in Oct 2023

6/10 Okay

Gabriella

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not the best but not the worse
We had to move rooms twice but the receptionist said as amazing. Mildew smell Coming from all the ac units and homeless people living under some of rooms. You can see the tents under the windows etc..
Stayed 2 nights in Oct 2023

2/10 Terrible

Stephanie

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023