We booked the hotel for a vacation in Brest throw this website, we were three families of 2 adults each and three children, aged 1,2,3,3,5,6, 8,11 & 11 yours. We booked four rooms for the the whole group, as we were advised by the receptionist and confirmed by this website using the chat device that children goes for free. After we checked in, at the time, nothing was discussed with us about the number of minor guests, but, at the afternoon duty shift changed, the lady at the reception claimed that this is the first time the hotel receives this number of children, and she asked us to pay supplementary charges for one children, and that payment for any children takes breakfast!
At the night, as there was youth party in the hotel, the fire Alarm went on two times in 30 minutes after midnight, as the youth smoked in the "non-smoking" facility. Every time we take the children out, and trying them to sleep again, while the hotel didn't apologize for such behavior!
At the check out, the bar lady, working for the breakfast came and claimed the the total group took breakfast, including the one years old infant! Which was not true, the worse was her words and behavior, she lacks the skills needed for a decent talk with hotel guests, she repeated several times, we never had this number of children ! We asked to speak with the hotel manager or duty manager of the first day, the answer was they're sleeping!
In summary, only one staff at this hotel was showing good behavior, while three others were totally unfriendly and not trust worthy lacking the basic skills of welcoming and comfortably .
I strongly recommend the hotel management and ownership and tourism office to look at the behavior of the staff of this hotel.
I trust this website will take necessary measures with such hotel staff