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Reviews of Hotel L'Esplanade

Hotel L'Esplanade
Les Panoramique de Grand Case, Grand Case, Collectivity of Saint Martin

Reviews

9.4

Exceptional

Rating 10 - Excellent. 38 out of 49 reviews" "
Rating 8 - Good. 5 out of 49 reviews" "
Rating 6 - Okay. 6 out of 49 reviews" "
Rating 4 - Poor. 0 out of 49 reviews" "
Rating 2 - Terrible. 0 out of 49 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lori

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location away from mass crowds of tourists. You do have to walk to the beach. If you don’t want to walk, there is a free shuttle to take you into town. The owners are hands on and very accommodating. We will certainly return
Stayed 7 nights in Apr 2024

10/10 Excellent

Rachel

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed a week at this lovely hotel. Great location from restaurant row and the beach that you can easily walk to. The room was beautiful, spacious and clean. Cute balcony with an amazing view to enjoy coffee or breakfast on (watch out for iguanas! Ha). King bed was very firm (not my preference but it’s okay). There was an accident with the shower and something broke and it was fixed in less than 20 mins by a nice barefoot man that might have owned the place (thank you!) front desk staff was also very kind and attentive. Breakfast was simple and very good, I did feel like a cow eating croissants every morning but hey, vaca calories don’t count. Overall this was a great deal for what we paid. The fact that a king bed with a balcony and a view wasn’t like a crazy premium but just seemed like a standard there was the overall selling point. I would definitely recommend this place to someone staying on the island.
Stayed 7 nights in Apr 2024

10/10 Excellent

Edina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Kristin on 1 Mar,2024
Thank you so much!

10/10 Excellent

Yanna

Stayed 7 nights in Dec 2023
Response from Kristin on 1 Mar,2024
Thank you so much!

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delightful staff, very clean, great shuttle service to top restaurants, view of harbor.
Stayed 7 nights in Dec 2023

10/10 Excellent

Russell

Stayed 1 night in Oct 2023

6/10 Okay

Roxanne

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff was excellent. Room was average. Location was not convenient unless you want to be restaurant row only. You definitely need a car to get around.
Stayed 7 nights in Jul 2023
Response from Kristin Petrelluzzi on 21 Sept,2023
Thank you for your visit, would love to know how your accommodation could have been better for you... we definitely strive for way better than average. We find Grand Case to be a great location, easy access to so much yummy food and 5 minutes from Orient!

6/10 Okay

Marka

Stayed 1 night in Jul 2023

10/10 Excellent

matt

Stayed 2 nights in Jul 2023
Response from Kristin Petrelluzzi on 21 Sept,2023
Thanks so much for being with us, we appreciate your visit!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a Relaxing Caribbean Trip
This is the perfect hotel for any couple looking for a romantic and relaxing trip to the Caribbean. We stayed in the Deluxe Loft and it was enormous - including a kitchen, half bath on the first floor, and a sizable terrace with an incredible view of Grand Case Bay. The pool includes a swim-up bar where you can order drinks, food or just chat up the bartender (both Frank and Francesca are amazing). Our trip was during low season so we often had the entire pool area to ourselves. The grounds are immaculate, and while we were there (early July) everything was in bloom. Also the hotel dog, Jack, was an unexpected perk - he's the friendliest dog ever and would walk us too and from the beach during the day, and the restaurants at night (although he wouldn't go past his favorite lolo, Talk of the Town). The hotel is perfectly located for anyone who doesn't *need* to be beachfront. It's a bit uphill from the beach, which adds to the view and makes it is more secluded. To the right, a 5 minute walk to Grand Case Beach Club (which has an amazing waterfront French bistro) and Petite Plage. To the left, a 5 minute walk to Restaurant Row, which includes some amazing (and not terribly expensive) French and local restaurants. I would be willing to bet this is the best concentration of restaurants in the Caribbean. We will definitely be coming back.
Stayed 7 nights in Jul 2023
Response from Ana-Maria( Assistant Manager) on 11 Jul,2023
Dear Eric,We truly appreciate you taking your time to write such a beautiful review. We couldn't have described it any better. We are looking forward to having you back, and hope to have you on our list of repetitive dear friends coming back to their home away from home.

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel close to restaurant row. Awesome breakfast included each day with your choice of croissants
Stayed 5 nights in Jun 2023
Response from Ana-Maria(Assistant Manager) on 4 Jul,2023
Dear Brian,Thank you very much for your review. We are glad you enjoyed your stay.

10/10 Excellent

Nancy

Stayed 1 night in Jun 2023
Response from Ana-Maria on 8 Jun,2023
Dear Nancy,Thank you very much for your review. We appreciate you!Hope to have the pleasure of welcoming you back soon!

10/10 Excellent

william

Stayed 1 night in May 2023
Response from Ana-Maria( Assistant Manager) on 4 Jul,2023
Dear William,Thank you!Much appreciate it!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice!! Would stay again!!
Stayed 3 nights in May 2023
Response from Ana-Maria( Assistant Manager) on 22 May,2023
Dear Mary,Thank you very much for your review. We hope to have the pleasure of welcoming you back soon!

8/10 Good

Agnes

Travelled with family
Location, privacy, great view from the room
Stayed 5 nights in Apr 2023
Response from Ana-Maria(Assistant Manager) on 22 May,2023
Dear Agnes,Thank you very much for your review!

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2023
Response from Ana-Maria( Assistant Manager) on 22 May,2023
Dear Erin,Thank you very much for your appreciation!

10/10 Excellent

Tara and Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2023
Response from Ana-Maria( Assistant Manager) on 22 May,2023
Dear Tara & Chris,Thank you very much for your review. We truly appreciate it!

10/10 Excellent

harold

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service, took care of all of our needs.
Stayed 5 nights in Apr 2023
Response from Ana-Maria on 15 Apr,2023
Thank you very much for your beautiful review. We appreciate it. We hope to have the pleasure of welcoming you back!

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here. The beautiful mire from our balcony. The relaxing pool and pool bar made for a relaxing afternoon. The hotel shuttle will drone you to the dining area and bring you back after dinner. We will definitely return next time we are on the island.
Stayed 1 night in Apr 2023
Response from none on 10 Apr,2023
Dear David,Thank you for choosing Hotel L'Esplanade for your vacation hideaway, and thank you for the great review, it is very much appreciated.We do hope we will have the pleasure of welcoming you back!Sincerely,PhilomenaReservations manager

10/10 Excellent

Narayan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property and close to restaurant row.
Stayed 5 nights in Apr 2023
Response from Ana Maria( Assistant Manager) on 8 Apr,2023
Dear Narayan,Thank you very much for taking your time to write us a beautiful review. We hope to have the pleasure of having you back in the near future!

10/10 Excellent

Shahrouz

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved it. Really enjoyed it was a smaller boutique hotel. Staff was amazing, super friendly, and I loved the attached yoga studio. Location was great in walking distance from all the restaurants and the beach. I would definitely come again.
Stayed 4 nights in Mar 2023
Response from Ana on 20 Mar,2023
Dear Shahrouz,Thank you very much for taking your time and writing this beautiful review! We are very happy you had an enjoyable stay and we hope to have the pleasure of welcoming you back in the near future!Ana-MariaAssistant Manager

10/10 Excellent

Eleanor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent view, location, and travel with toddler
This was one of the best managed hotels where I have ever stayed. We visited Grand Case for two nights as part of a longer trip where we spent a few nights on the Dutch side in Simpson Bay and a few nights in Anguilla. I cannot say enough good things about this hotels and this was our favorite leg of the trip. From the moment we arrived with our toddler daughter, we felt like we were in paradise. We booked late so were in a studio room, but it was immaculately clean and had a balcony with a view. We had a small kitchen in the room, which was great for traveling with a toddler. The attention to detail was impressive with an outlet converter provided and citronella candles in case of mosquitos on the balcony (maybe saw one). The breakfast was lovely with your choice of croissants. You took it back to the room, but the hotel thought of everything from a coffee carafe and tray for easy transport. The staff was so friendly and genuinely kind to our toddler. The hotel was walkable to grand case (a bit of a hill) but they had a shuttle at dinner time and the hotel has an agreement with the Grand Case Beach Club where you can use their beach. We rented a stand up paddle board there one morning. The pool at the hotel was lovely and heated. The staff even helped me staple my flip flop when it broke! They also helped arrange our car rental pickup and drop off on-site. My only regret is we didn’t stay longer!
Stayed 2 nights in Mar 2023
Response from Kristin Petrelluzzi on 9 Mar,2023
Thank you so much for being with us and sharing your positive experience with fellow travelers, most appreciated! Hope to welcome you back! Cheers & A bientot!

10/10 Excellent

james robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are looking for a place with great views, amazing food just a short walk away, and five-star service, then L'Esplanade is for you,
Stayed 4 nights in Jan 2023
Response from Kristin Petrelluzzi on 8 Mar,2023
Thank you so much for being with us and sharing your positive experience with fellow travelers, most appreciated! Hope to welcome you back! Cheers & A bientot!

10/10 Excellent

Megan

Response from Ana-Maria( Assistant Manager) on 22 May,2023
Dear Megan,Thank you!

10/10 Excellent

Betul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful view and friendly staff. We were able to check in earlier and enjoyed our welcome snacks
Stayed 1 night in Dec 2022
Response from Ana-Maria( Assistant Manager) on 22 May,2023
Dear Betul,Thank you very much for your review!We appreciate you!

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great views Great staff
Response from Alex / Manager on 8 Dec,2022
Thank you very much for your review. We look forward to welcoming you next year.Merry Xmas and Happy New Year!

10/10 Excellent

Elías

Stayed 3 nights in Nov 2022
Response from Ana-Maria( Assistant Manager) on 22 May,2023
Dear Elias,Thank you! Hop to see you back soon!

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There aren’t enough words to describe how perfect our stay at L’Esplanade was. Everything from the spacious room, to the friendly staff, to the most relaxing pool to the best sunset on the island….it was amazing. Highly highly recommend this property — we know we’ll be back for many years to come!
Stayed 7 nights in Oct 2022
Response from Alex / Manager on 23 Oct,2022
Thank you so much for taking the time to write this beautiful review, Angela!We look forward to welcome you again in the future.

6/10 Okay

Paul

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Its not really a hotel. No restaurant or bar, limited service. Breakfast very disappointing. No water for 14 hours. Staff does not seem to care a lot.
Stayed 2 nights in Jul 2022
Response from Alex / Manager on 5 Jul,2022
Dear Paul, I am very sorry that you had a bad experience at Hotel L'Esplanade. I am taking in consideration your remarks but would like to add my comments: We are a small boutique hotel and do have a pool bar with some food options for lunch (from 11am to 6pm). We are walking distance from the highly reputated Grand Case restaurants and even provide a free shuttle. We offer a self serve continental breakfast with hot drink, milk, coffee, pastries, fruits and bread. The whole French side of the island experienced a water cut for two consecutive nights. We did our best to provide our guests with bottles of water waiting for the issue to be resolved (issue coming from the Water company). We also fixed our cistern the morning after so this situation would not happen again. Our staff cared and did their best. A bottle of wine was placed in your room with a note presenting you our apologies. I am very sorry that you felt like we did not care as it is all the contrary. You may note have seen it but we were all mobilised to help our guests the best we could. I hope you still have a good time on our beautiful island.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2022
Response from Ana-Maria( Assistant Manager) on 22 May,2023
Dear Andrew,Thank you!

10/10 Excellent

MARION, Heusenstamm

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
one of the best places i have ever stayed at
Stayed 5 nights in Apr 2022
Response from Ana-Maria( Assistant Manager) on 22 May,2023
Dear Marion,Thank you very much for your review. We are delighted to hear that you enjoyed your stay!

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was wonderful and the property was beautiful. Can’t recommend this place enough!!
Stayed 5 nights in May 2022
Response from Ana-Maria( Assistant Manager) on 22 May,2023
Dear Jonathan,Thank you very much for your review!We appreciate you!

6/10 Okay

Jackie

Stayed 6 nights in Apr 2022
Response from Ana-Maria( Assistant Manager) on 22 May,2023
Dear Jackie,Thank you very much for your review!

8/10 Good

Lea Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great find. A small intimate hotel with well thought out services. Friendly staff. I would recommend anyone stay here who wants to be in Grand Case
Stayed 1 night in Apr 2022
Response from Alex / Manager on 2 May,2022
Thank you very much for staying with us and for this very nice review. We hope to have the pleasure of welcoming you back.

10/10 Excellent

Ornella, Sunrise,

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staff. Excellent stay.
Stayed 4 nights in Apr 2022
Response from Alex / Manager on 2 May,2022
Thank you for choosing hotel L'Esplanade. We hope to see you again!

6/10 Okay

Shawn

Liked: Staff & service
Disliked: Amenities
Stayed 7 nights in Apr 2022
Response from Ana-Maria( Assistant Manager) on 22 May,2023
Dear Shawn,Thank you very much for your stay. We are sorry if we didn't fulfill all your expectations!

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2022
Response from Ana-Maria( Assistant Manager) on 22 May,2023
Dear Tina,Thank you very much for your review!

8/10 Good

kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room, wonderful crisp white bedlinen, great pool area with delightful pool bar attendant. Minor sadness for us, no dining room so breakfast was a collect it yourself and eat on your patio, we would have preferred to eat in a laid out dining room.
Stayed 3 nights in Jan 2022
Response from Ana-Maria( Assistant Manager) on 22 May,2023
Dear Kim,Thank you very much for your review. Unfortunately this is a small family owned boutique hotel with 24 rooms, and we don't have the facilities to accommodate a dining room area...

10/10 Excellent

Stefany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a missed beat. Warm, friendly and excellent service. The entire staff seemed to love their job.
Stayed 7 nights in Jan 2022
Response from Ana-Maria( Assistant Manager) on 22 May,2023
Dear Stefany,Thank you very much for your review. Indeed we love our job and guest!!!

10/10 Excellent

Verified traveller

Stayed 2 nights in Mar 2020
Response from Ana-Maria( Assistant Manager) on 22 May,2023
Thank you!

10/10 Excellent

Verified traveller

Stayed 5 nights in Feb 2020
Response from Ana-Maria( Assistant Manager) on 22 May,2023
Thank you!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Alex on 13 Feb,2020
Thank you very much. We are happy that you enjoyed your stay with us.

10/10 Excellent

john

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2020
Response from Alex on 13 Feb,2020
Thank you very much for this positive review. We are glad that you enjoyed your stay with us.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for what it is. The view from the rooms is beautiful and interesting, the bar at the pool feels like home, breakfast is fresh, and everyone on staff is friendly and helpful.
Stayed 3 nights in Dec 2019
Response from Alex on 11 Jan,2020
Thank you so much for this good review. Making our guests "feel like home" is what we are trying to achieve. We hope to have the pleasure of welcoming you again.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location looking out over Grand Case to the bay, provided you don't want to be right on the beach. A sister property "Le Petit Hotel" is on the beach at the other end of Grand Case. Each day we exercised by walking through Grand Case to Petit Hotel (about 20 min) where L'Esplanade guests can use the beach chairs, towels etc. Then a pleasant walk back along the beach later in the day. Other than beach access the only thing we didn't like about L'Esplanade itself was keeping the heated pool at 90F (32C). Way too hot for us to be refreshing in the relatively hot climate so the beach was an important part of each day.
Stayed 3 nights in Dec 2019
Response from Alex on 9 Jan,2020
Thank you so much for this nice review. We apologize about the pool issue. It was due to a malfunction that is now fixed. We hope to have the pleasure of welcoming you again.

10/10 Excellent

Verified traveller

Stayed 3 nights in Nov 2019
Response from Ana-Maria( Assistant Manager) on 22 May,2023
Thank you!

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Kristin Petrelluzzi on 6 Nov,2023
Thank you so much!

6/10 Okay

Carlos Alberto

Stayed 1 night in Feb 2020
Response from Ana-Maria( Assistant Manager) on 22 May,2023
Dear Carlos,Thank you! And we are sorry if we didn't fulfill your full expectations!

8/10 Good

Julien

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Ana-Maria( Assistant Manager) on 22 May,2023
Dear Julien,Thank you very much for taking your time to review our property!