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Reviews of Aspen Inn

2 out of 5
Aspen Inn
1711 West Hwy. 61á, Grand Marais, MN

Reviews

7.0

Good

Rating 10 - Excellent. 183 out of 949 reviews" "
Rating 8 - Good. 334 out of 949 reviews" "
Rating 6 - Okay. 239 out of 949 reviews" "
Rating 4 - Poor. 126 out of 949 reviews" "
Rating 2 - Terrible. 67 out of 949 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Dolly

Travelled with partner
Disliked: Property conditions & facilities
No heat in our room - we froze all night long
Stayed 1 night in May 2024

8/10 Good

Kim

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located, clean and appreciated the breakfast offerings.
Stayed 1 night in May 2024

4/10 Poor

Kerry

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
blood on the sheets
Stayed 2 nights in May 2024

6/10 Okay

Philip

Stayed 1 night in May 2024

4/10 Poor

Bob

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very run down, heat had been turned off already in early May.
Stayed 2 nights in May 2024

4/10 Poor

Brian, Elk River

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The heat was turned off for the spring or summer. They borrowed us a space heater to stay warm. Ice machine was not working. Very basic place. The bathroom made me laugh. The light switch was installed backwards, door wouldn't fully open or close. There was a shelf installed right above the bathroom sink, so you had to reach under the shelf to use the faucet knobs. No, I wouldn't stay there again. I thought the staff was good.
Stayed 1 night in May 2024

4/10 Poor

Don

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was very dumpy and substandard. I will never stay there again
Stayed 3 nights in May 2024

8/10 Good

Mel

Business traveller
Disliked: Property conditions & facilities
Nice and close to beautiful Lake Superior. Room was comfortable. The baseboards had paint splotches on them from when wall was painted. The tub caulking was dirty yellow . No microwave.
Stayed 1 night in Apr 2024
Response from Alison, Aspen Inn Manager on 23 Apr,2024
Thank you for your review. I will have maintenance and housekeeping follow up with those issues immediately.

4/10 Poor

Allison

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
it was dark and i couldn’t get the heat to turn off
Stayed 1 night in Apr 2024
Response from Alison, Aspen Inn Manager on 23 Apr,2024
We’re sorry you had issues with your guest room. We will have maintenance assess the room immediately.

8/10 Good

Christa

Liked: Cleanliness, staff & service
Easiest and the fastest check in ever. Quiet location, slept great and good water pressure. This is an older property that needs renovations but still comfortable at a good price. This was my second stay and will go back.
Stayed 1 night in Apr 2024
Response from Alison, Aspen Inn Manager on 19 Apr,2024
Thank you for your kind review. We hope that you come again soon!

8/10 Good

Elizabeth

Travelled with pets
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Nice and quiet. They allow dogs in the wing with the king beds - again, v. nice. The TV was good - lots of choice. They were one of the least expensive motels in the area. However, they were expensive for the facilities - the room and motel were in some state of disrepair with non-functional electrical sockets, tatty lamps, and motel sign falling apart. There was trash lying on the property. There were no coffeemakers in the rooms. The continental breakfast was okay in a pinch and thank goodness they had coffee at breakfast. No cups in the room for water. The rooms were typical motel size with drive up to the door. The bathroom was quite roomy and adequate. There were trash receptacles outside and a bit of grass to let one's dog do her business. I enjoyed my stay and the Aspen Inn was perfectly adequate. However - I think more than $400 for three nights in off-season was a bit much given the aforementioned.
Stayed 3 nights in Apr 2024
Response from Alison, Aspen Inn Manager on 19 Apr,2024
We're so glad you enjoyed your stay. Thank you for your kind review! We hope to see you again soon!

6/10 Okay

Megan, Biwabik

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There were quite a few bugs in the room (not bed bugs). There was also a door next to the bathroom that we believed was a closet, but when opened it led to what looked like a crawl space underneath the room. I’m guessing that’s where all the bugs were coming from but it felt a little bit unsafe as we were not willing to check the crawl space area and someone could have been hiding down there. Other than that, the room was good enough for the price paid.
Stayed 2 nights in Apr 2024
Response from Alison, Aspen Inn Manager on 23 Apr,2024
Please contact me at the hotel to discuss your issues. That door shouldn’t have been accessible or unsecured. We would like the chance to earn your business again.

10/10 Excellent

Andi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Aspen Inn at the beginning of April. The staff was friendly and helpful. It is a great place if you just need to sleep and clean up. We spent most of our vacation hiking so this was a great option and price for us. The thermostat was a little finicky for us, but the room had a box fan supplied which worked great.
Stayed 2 nights in Apr 2024
Response from Alison, Aspen Inn Manager on 14 Apr,2024
We’re so glad you enjoyed your stay. We hope you come again soon!

8/10 Good

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an older facility but the staff is great, friendly and prompt to act on any questions.
Stayed 1 night in Apr 2024
Response from Alison, Aspen Inn Manager on 3 Apr,2024
We're glad you enjoyed your stay. I will pass your kind words along to my staff. We hope to see you again!

8/10 Good

steve

Business traveller
Liked: Cleanliness, staff & service
Reasonable but worn down-was clean
Stayed 1 night in Mar 2024
Response from Alison, Aspen Inn Manager on 24 Mar,2024
Thank you for your review! We hope you come again.

8/10 Good

Kris

Stayed 1 night in Mar 2024
Response from Louise B. on 11 Apr,2024
hi Kris! we thank you for your review!! have wonderful days...

4/10 Poor

Bryan

Travelled with family
Disliked: Property conditions & facilities
The property is old and outdated. The heater for the room did not work. The good part was the price.
Stayed 2 nights in Mar 2024
Response from Alison, Aspen Inn Manager on 11 Mar,2024
We're sorry to hear that you had issues during your stay. We pride ourselves on providing a clean comfortable stay at a great price. Maintenance has been made aware of this issue.

8/10 Good

Shawn

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Alison, Aspen Inn Manager on 9 Mar,2024
Thank you for your review! We hope to see you again sson!

10/10 Excellent

Denise

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Was a nice quiet place
Stayed 1 night in Mar 2024
Response from Dani - Front Desk Staff on 4 Mar,2024
Thank you, Denise! We appreciate your kind review and hope to see you in the near future.

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Dani - Front Desk Staff on 4 Mar,2024
Thank you for your kind review!

6/10 Okay

David

Stayed 3 nights in Feb 2024
Response from Alison, Aspen Inn Manager on 23 Mar,2024
Thank you for your review.

8/10 Good

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely reasonably priced. Perfect for the outdoor enthusiast who spends their entire days outside and just needs a clean place to sleep.
Stayed 2 nights in Feb 2024
Response from Alison, Aspen Inn Manager on 27 Feb,2024
Thank you for your review.

6/10 Okay

Ryan

Travelled with family
Liked: Staff & service
Disliked: Amenities
Friendly staff, decent continental breakfast, rooms do NOT have microwaves.
Stayed 2 nights in Feb 2024
Response from Alison, Aspen Inn Manager on 27 Feb,2024
Thank you for your review. We don't have microwaves in our rooms, however we do have one available for use in the front lobby 24/7. We hope you come again soon!

2/10 Terrible

Nancy J

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Dani - Front Desk Staff on 4 Mar,2024
We are sorry you didn't enjoy your stay.

2/10 Terrible

Chloe

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from Dani - Front Desk Staff on 4 Mar,2024
We are sorry you didn't enjoy your stay.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2024
Response from Alison, Aspen Inn Manager on 27 Feb,2024
Thank you!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Dani - Front Desk Staff on 7 Feb,2024
Thank you for your kind review!

10/10 Excellent

Katie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It was a wonderful place for the price for a night stay.
Stayed 1 night in Jan 2024
Response from Dani - Front Desk Staff on 18 Feb,2024
Thank you for your kind review! We hope you stay again!

6/10 Okay

thomas

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No microwave in the room. Bathroom fan wasn't working, spa was down and the room smelled bad.
Stayed 2 nights in Jan 2024
Response from Dani - Front Desk Staff on 18 Feb,2024
We do not offer microwaves as an amenity. We do however have a microwave in our entrance for anyone to use when our lobby is closed. We are working on getting our spa up & running. Housekeeping issues will be addressed with staff. Thank you for your review!

6/10 Okay

Alan

Stayed 1 night in Jan 2024
Response from Dani - Front Desk Staff on 18 Feb,2024
Thank you for your review!

4/10 Poor

Randy

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Dani - Front Desk Staff on 18 Feb,2024
Thank you for your review!

8/10 Good

Michelle, FARMINGTON

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Dani - Front Desk Staff on 18 Feb,2024
Thank you for your kind review! We hope you stay again!

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room .
Stayed 2 nights in Jan 2024
Response from Dani - Front Desk Staff on 18 Feb,2024
Thank you for your kind review! We are so glad to hear you enjoyed your stay.

8/10 Good

Carlie

Stayed 2 nights in Jan 2024
Response from Dani - Front Desk Staff on 18 Feb,2024
Thank you for your review!

8/10 Good

Mark

Travelled with partner
Disliked: Amenities
Heat did not work,but they supplied a portable heater.
Stayed 3 nights in Dec 2023
Response from Dani - Front Desk Staff on 18 Feb,2024
Thank you for your review!

10/10 Excellent

XIN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Dani - Front Desk Staff on 18 Feb,2024
Thank you for your review!

10/10 Excellent

Dale

Absolutely delightful helpful young man checked us in.
Stayed 1 night in Nov 2023
Response from Kimberlee - Innkeeper on 17 Dec,2023
Thanks for the review! We're happy you enjoyed your stay and your interaction with our staff!

10/10 Excellent

Betty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place for my trip.
Stayed 1 night in Sep 2023
Response from Kimberlee - Innkeeper on 5 Dec,2023
Thanks for staying with us!

6/10 Okay

Vilay

Disliked: Property conditions & facilities, room comfort
Just fine for a 1 night stay!
You get what you pay for. It was only for 1 night during an off-season weekend evening. The hot tub wasn’t working so they gave us a pool pass to their sister property a mile up the road. This hotel could be so much better if they just fixed it & updated it a little more. The mattress was very bouncy (I like a firm bed) and the room was a little smelly. Again, the best but not the worst. About what you’d expect for $75/night.
Stayed 1 night in Dec 2023
Response from Kimberlee - Innkeeper on 5 Dec,2023
Thanks for staying with us! We are remodling the spa room so it will be back online by spring!

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service
The office manager was very friendly and helpful, especially in offering a really good breakfast.
Stayed 2 nights in Nov 2023
Response from Kimberlee - Innkeeper on 1 Dec,2023
Thanks for staying with us! Glad you enjoyed your stay!

6/10 Okay

Paula

Stayed 2 nights in Nov 2023
Response from Kimberlee - Innkeeper on 22 Nov,2023
Thank you for staying with us!

2/10 Terrible

Shari

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Kimberlee - Innkeeper on 21 Nov,2023
We're sorry you didn't enjoy your stay.

2/10 Terrible

Jennifer

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is so disgusting, dirty and smelled sooooooo bad. Mold in bathroom, the whole room was dirty, hair, moldy and the bed was the worst we ever slept on in our lives and we are not picky, it was so bad I lifted the sheets to see what we were laying on and the very very old cheap mattress was disgusting with stains all over. I was scared of bed bugs but didn’t get bit up surprisingly!!! The continental breakfast is such a joke, there was NOTHING and what they had poptarts and cereal boxes were old and stale. Absolutely, not worth the price. We would not stay here again if they paid us to. We stay in Grand Marais or the surrounding area every fall. Advice… pay the extra for a clean hotel!!!!
Stayed 2 nights in Oct 2023
Response from Kimberlee - Innkeeper on 15 Nov,2023
We're sorry you didn't enjoy your stay. We prioritize cleaning over all and would have loved to talk to you if anything was amiss while you were here. We have much more for breakfast than cereal and poptarts, you just have to ask the front desk for things like burritos that are advertised on the wall.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Alison, Aspen Inn Manager on 15 Nov,2023
We’re glad you enjoyed your stay!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Kimberlee - Innkeeper on 12 Nov,2023
Thanks for staying with us! We're glad you enjoyed your stay!

4/10 Poor

Bambi

Disliked: Property conditions & facilities, room comfort
Disappointing
I've stayed here several times before and enjoyed my stay but this time was different. The room was more run down, the heat was not on and it was chilly at night, the neighbors were loud and the bed and pillows were super uncomfortable and need replacing. Also the front desk staff were not very friendly or helpful. I absolutely love Grand Marais and this really is the only financially feasible lodging available in my budget range so I'm hopeful that they make some improvements so we can once again enjoy our stay with them.
Stayed 2 nights in Oct 2023
Response from Kimberlee - Innkeeper on 27 Oct,2023
We are so sorry you didn't enjoy your stay, the supervisors were gone during your stay but we will address your concerns with our staff and property. Hope to see you again!

6/10 Okay

Barbara

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room itself was clean. The staff friendly. The breakfast area was adequate and was available all day until they closed. The heat/air conditioner unit was working minimally. Thankfully there was a large box fan to use to move the air around. The exterior was in need of repair with ripped screens, a broken door and parking and driveway in need of new surfacing. For the price that I paid I would have expected better. This place was selected because other places were already booked and I really wanted to go this weekend. I would not recommend this motel and I will not use them again.
Stayed 3 nights in Oct 2023
Response from Aspen Inn Front Desk on 31 Oct,2023
We are sorry that you didn't enjoy your stay.

6/10 Okay

George E

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
During the heat during our stay the air conditioner was marginal.
Stayed 2 nights in Oct 2023
Response from Kimberlee - Innkeeper on 21 Oct,2023
I'm sorry it was hot while you were here, we do not have AC in most rooms so we don't advertise it, hope you'll stay again!

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Kimberlee - Innkeeper on 21 Oct,2023
We're happy you enjoyed your stay and hope to see you again!

6/10 Okay

Brett

Disliked: Cleanliness, staff & service, property conditions & facilities
This was not the experience I thought that I had booked. Very disappointing based on the marketing of the place. It's an old motel.
Stayed 1 night in Oct 2023
Response from Kimberlee -Innkeeper on 21 Oct,2023
Sorry you didn't enjoy your stay. We are a basic motel but we advertise as such.