Hotels near Grand Outlet Riviera Maya

"We loved our stay! We didn’t realize until the last day that the tub inside and on our deck had hot water, the temperature faucets were just backwards! Our room was so spacious and luxurious, the resort made everything easy and relaxing, I loved the beach access points. The dining was alright, I appreciated the ease most of all. Staff was very friendly and helpful, we did not appreciate some of the tricky ways that they tried to sell us a timeshare though- be aware of that if you’re offered anything that sounds too good to be true. The gym also was fantastic here."

"Very nice resort, clean, pools very nice. Staff not as friendly as other resorts we’ve visited. Food was disappointing. Every restaurant had a dirty mop water smell. Restaurants were often closed which led to very minimal lunch and dinner options."

"The staff were very accommodating very nice to speak with! Dinner was amazing!! And Breafast buffet was very good too!"

"Have better shows "

"I spent a lot of money expecting to enjoy a relaxing vacation, but unfortunately the experience was disappointing. The room had ants and roaches, and management wanted to send people to spray the room while we were staying there. When you’re on vacation, the last thing you want is to worry about bugs getting into your luggage or belongings. The property is also extremely big, so you constantly need golf carts to get around. Sometimes we had to wait close to 30 minutes just to get picked up and go from one place to another. Customer service was poor, especially when trying to get help or solve issues. The restaurants themselves were good, but getting into them was very difficult because everything was overcrowded and busy. Unless you made reservations two days ahead, your chances of getting in were very low. Overall, the resort looks nice, but the experience did not match the amount of money we paid."

"Good place to stay...not on the beach but nice location."

"Hotel muy bien cuidado, el unido pero es que no tienen clima en varias areas del hotel como por ejemplo pasillos y elevadores. Se les iba la luz toda las noches. Restaurantes muy buenos 10/10 La atencion al servicio bueno, solo que muy molesto que te paren en cada esquina para vendert el tiempo compartido de hotel"

"Ava resort was pretty clean. The pool was a beautiful area. Employees were all very kind. The food however was not good. Me and my husband had a very hard time with the food. We also didn’t appreciate how the travel advisors there would constantly come up to us trying to get us to buy some sort of package. "

"Had fun"