Grandate Hotels from S$43

"First I will say the staff we met were lovely. However very disappointed with our stay, we don’t usually pay extra for a more luxury style hotel with the amenities and standard offered but won’t be staying again. Rooms advertised as sound proof which they are not, we heard everything upstairs, in the hall and even people’s morning alarms which even in a basic hotel room you shouldn’t hear. A private tub was promised which was no where to be seen. We got a room with a ‘private balcony’ the grates between balconies were see through so not private didn’t feel comfortable to open the blinds as would have been seen by others. The room was dirty the sheets had marks on and there was quite a bit of mould in the shower. The a/c unit didn’t work either. Finally as a comment to improve would have liked an extra lock on the door rather than just the key card one as any employee could walk in with swipe access, most hotels have a second lock we can put on for safety. Really disappointed as was looking forward to lots promised, we feel a partial refund or compensation would be fair as this is not up to the standard advertised at all. "

"The room and gym were good. It's frustrating they charge for the airport shuttle which is very difficult to book from the terminal "

"Good experience over all. AC is the only downside but looks like its all over Europe. Breakfast was just fine. Had dinner one night and food was pretty decent. "

"Excellent hotel and very convenient for an early morning flight from Malpensa T2. Staff are helpful and friendly and the welcome drink was much appreciated! Food options and the bar were very good."

"We loved the hotel was clean big room confortable "

"Nice hotel! It is in a great location so we were able to walk everywhere. We had a great room overlooking the lake. Staff was friendly."

"Was average."

"BEAUTIFUL property!! Rooms and bathrooms are spacious and very clean. Modern lobby, friendly & courteous staff. The view on the rooftop is absolutely stunning!! Would definitely recommend this place and would love to visit it again!"

"Great"