Sonesta Hotel, Great Lakes hotels

"Very wonderful place"

"Great hotel, very nice staff."

"Would definitely stay again. Close to everything. "

"Hotel has a beautiful lobby but rooms are very outdated. Elevators are specially slow, may take you over 5-7 minutes just to get down to first floor."

"We really enjoyed our stay at this hotel. Everything was great — clean room, friendly staff, and a perfect location near Niagara Falls. Thank you for making our trip so enjoyable. We would definitely stay here again!"

"Stayed one night. It was everything we needed. - quiet, clean, comfy, nice view. Hated the toilet paper lol but not enough to give a bad rating. Will book again (and bring our own roll)"

"The manager was mean and not understanding and had horrible customer service. The towels had stains on them. The carpet smelled mildewy. Just definitely did not look like a 4 star hotel."

"If you like to walk this is the place to be, if not the local train transportation was at the corner (about 3 buildings away). The staff was friendly and informative of the area. It has underground parking available."

"Lovely hotel and well worth the money. Staff were exceptionally helpful, especially the front desk staff who were amazing. Beds were exceptionally comfortable and the shower was a treat in the mornings. Pool area was relaxing and comfortable and spotless. Don't be fooled by the somewhat brutalist exterior of the hotel - it really is a great place to stay, ideally located about 5 mins walk to the subway and the Eaton Centre. Hop on Hop off bus stops close by and most of the tour companies pick up and drop off at the hotel. Didn't use the in house dining facilities as there are plenty of places nearby, although slightly disappointed that some of the in house hospitality areas were closed when we were there but overall it didn't affect our stay that much. Will definitely be back next time we visit Toronto."