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"The service, food ok beach towel are terrible in service we have to fight for umbrella or chair are bad service i will not be back in this resort every where you go they expect for tips if not not very happy anyway im not recommend for this place @ all and by the way our first night people keep knocking our door for about 15 minutes and we keep calling security but not showing up and next day we when to guess service and report but never heard back bab.bad bad"

"This is my 3rd time staying at la concha and it’s always a great experience. However, this time my only problem was it was hard to sleep at night with constant drilling noises that I could hear in my room every night. Unfortunately, that tarnished my stay this time around "

"You used the beachfront and it was clean and easier to get chairs then it was at the pool"

"The rooms were clean, but the furniture inside the rooms needs improvement. For example, one of the roller blinds was broken, with a large hole that allowed daylight to come in from outside. In addition, the bed sheet was slightly stained; it looked like it had bleach marks. The design of the rooms is also very outdated, especially the lamps. I believe thicker sheets should be provided, as the ones available are very thin and it gets cold in the room even when the air conditioning is turned off. Additionally, I do not think it is appropriate to charge $150 upfront as a depoLas habitaciones estaban limpias, pero deben mejorar los muebles dentro de las habitaciones. Por ejemplo, una de las cortinas enrollables estaba rota, con un gran agujero por donde entraba la claridad del día desde afuera. Además, la sábana estaba un poco manchada; parecía tener marcas de cloro. También el diseño de las habitaciones es muy antiguo, especialmente las lámparas. Pienso que deberían colocar sábanas más gruesas para poder abrigarse, ya que las que tienen son muy finas y hace frío en la habitación, incluso cuando se apaga el aire acondicionado. Por otro lado, no considero apropiado que se cobren $150 por adelantado como depósito por posibles daños en la habitación. Entiendo la intención, pero pienso que sería más razonable esperar a verificar el estado de la habitación al finalizar la estadía y, en caso de que haya algún daño, entonces tomar la decisión de realizar el cobro correspondiente. "

"The resort was beautiful but the customer service really lacked here. "

"Amazing views from every room. The beach is beautiful and the pools are heated and well maintained. The restaurant/bar has a great selection and delicious drinks!"

"The restaurants were fully booked every night, it wasn’t convenient to make reservations since they don’t allow reservations to be made while booking the vacation. We didn't get to try any of them except the steakhouse. The only times available (sometimes) were between 9:30-10:30 and they recommended going to see them periodically throughout the day to see if people had cancelled their reservations. We tried tha and there was barely cancellations but when we walked by the restaurants they weren’t crowded. When we finally got a a reservation to the steakhouse the food was cold and looked exactly like the food from the buffet. Other than that the resort itself was beautiful and had tons of fun at the pool and beach. Most of the staff was friendly. Resort is huge so a lot of walking!"

"Pool was great, beach was great. Water park was great. However , No room towels it was a hassle to get shower towels. One day our water was brown and they messed up our room assignment. Refrigerator didn’t work but they replaced it. Bathroom set up had no privacy. Overall enjoyed our stay just disappointing with certain setup and obstacles. "

"Hotels looks even more beautiful in person! Quality service Staff awesome . Friendly Will definitely recommend & will go again Everything is accessible at your finger tips"