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Reviews of Phoenix Hotel

3 out of 5
Phoenix Hotel
2 Solomos Square, Zakynthos, Zakynthos Island

Reviews

8.8

Excellent

Rating 10 - Excellent. 169 out of 321 reviews" "
Rating 8 - Good. 106 out of 321 reviews" "
Rating 6 - Okay. 30 out of 321 reviews" "
Rating 4 - Poor. 11 out of 321 reviews" "
Rating 2 - Terrible. 5 out of 321 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rodrigo

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

SNEHA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a fantastic hotel with so many wonderful aspects including central, safe and gorgeous views.
Stayed 2 nights in Mar 2024

6/10 Okay

Marina

Liked: Cleanliness, staff & service
Hear me out. I gave 5 stars for the staff & service despite everything I'm about to mention. They messed up and didn't send the cab I had reserved, the room was supposed to be a sea view and it was on the first floor right above some loud music and having a city view. Definitely no sound proofed windows. The room was right across from the elevator and there was no sound proofing there either. The safe didn't work. The staff even came upstairs to try it so we had to leave our jewelry, money, passports locked in a carryon that someone can easily pick up and walk off with. Thankfully the staff was able to move me the next day to the top floor in the room I expected to have. This hotel is definitely NOT a 4 star hotel. If it were it would have had slippers and robes in all their rooms. Only the top floor rooms had them. the breakfast buffet is small but has what you need. Don't choose the sliced bread. It's stale and they don't have a toaster. They do not have decaf coffee either but I ordered it from the bar and wasn't charged because they didn't offer it at the buffet. Their regular coffee, however, is from a machine where you select if you want it with or without milk. My friend selected the one with the milk and it just spewed out water and milk. No coffee. So get the black coffee and use the milk they have for the cereal. In addition to all this, they offer no recycling or option to not change sheets for environmental purposes.
Stayed 2 nights in Aug 2023

6/10 Okay

Jimmy

Travelled with family and small children
Limited parking space, great breakfast, close to airport, kind of old hotel but clean
Stayed 1 night in Sep 2023

10/10 Excellent

Dan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
George and Jenny have been fantastic.
Stayed 15 nights in Aug 2023

10/10 Excellent

Cristy

Stayed 7 nights in Aug 2023

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff, very helpful! Clean hotel and in a great position! Would recommend
Stayed 2 nights in Jul 2023

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location to explore the whole island. it is very close to 3 bus stops and the hotel can arrange a tour where you are picked up from the hotel. For one weeks stay we did not get a single taxi or rent a vehicle. The hotel is also very clean, safe, friendly and has air conditioning.
Stayed 7 nights in Jul 2023

10/10 Excellent

SEUNGHYEOK

Stayed 1 night in Jul 2023

10/10 Excellent

Athina

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff, great location!
Stayed 9 nights in Jul 2023

10/10 Excellent

William David

Stayed 3 nights in Jul 2023

10/10 Excellent

William David, Dundee

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Once again a very comfortable and enjoyable stay
Stayed 1 night in Jul 2023

10/10 Excellent

Yiu Wah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No sufficient parking space and traffic signing.
Stayed 3 nights in Jun 2023

10/10 Excellent

Jaan

Stayed 2 nights in Jun 2023

10/10 Excellent

SeungHwa

Stayed 1 night in Jun 2023

10/10 Excellent

Anna

Stayed 7 nights in May 2023

10/10 Excellent

Callia

Stayed 2 nights in Apr 2023

10/10 Excellent

kim

Stayed 1 night in Apr 2023

8/10 Good

Kathiravelu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023

10/10 Excellent

LYDIA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Zacharopoulou

Stayed 2 nights in Feb 2023

10/10 Excellent

David

Stayed 6 nights in Jan 2023

10/10 Excellent

Joyce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great overall
Stayed 2 nights in Oct 2022

10/10 Excellent

Stan

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2022

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable central hotel
Great hotel in the town centre, room was very modern and comfortable, however there was a bit of noise from the square below (due to the very central location). The breakfast was very varied, however on the second day there were less things available and had not been replenished. Overall a nice stay, would recommend.
Stayed 2 nights in Sep 2022

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
It was a fantastic stay in a great location, the staff couldn’t do enough. I would not think twice about staying here again and highly recommend. A kettle and water would have been a good extra in the room but only small issue.
Stayed 1 night in Sep 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

8/10 Good

Hiong chin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location.
Perfect Location... right in the center of solomos square wirh plenty of taverns and bars.. the only not cons in the room was they dont provide water ,electric kettle,coffee and glasses..u need to get it from the restaurant at the lobby.. but overall experience was great.. staff was very helpful though.
Stayed 1 night in Aug 2022

10/10 Excellent

Yareline

Stayed 2 nights in Jul 2022

8/10 Good

Robert

Stayed 3 nights in Jul 2022

6/10 Okay

Kathy

Disliked: Cleanliness, amenities
Stayed 2 nights in Jun 2022

8/10 Good

S C

Stayed 1 night in Jun 2022

10/10 Excellent

Shannon

Stayed 4 nights in Jun 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

10/10 Excellent

William David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent boutique hotel
Situated in the centre of Zakynthos Town is this excellent boutique hotel. Superb well appointed rooms (Superior room on 4th floor was outstanding). Excellent service Great breakfast Good value for money Close to tavernas, cafes and shops
Stayed 4 nights in Jun 2022

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel for us. Room and balcony were great, customer service was very nice, food and drinks were great and perfect location for us. Glad we chose it.
Stayed 5 nights in May 2022

2/10 Terrible

Ryo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 1 night in Apr 2022

10/10 Excellent

Ibijoke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Mar 2022

10/10 Excellent

John Allan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A loverly hotel with great views from the front room balconies.
Stayed 1 night in Mar 2022

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
The water in the sink and shower were salt water not regular water.
Stayed 2 nights in Aug 2021

10/10 Excellent

Eleni

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect area for exploring Zante and catching the local bus to the beaches. Hotel breakfast and staff were excellent.
Stayed 4 nights in Aug 2021

10/10 Excellent

Daniel

Stayed 1 night in Jul 2021

10/10 Excellent

Milena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2021

10/10 Excellent

George

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021

6/10 Okay

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2020

10/10 Excellent

K.Gardeli, Saratoga, CA, USA

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and beautiful hotel, great location in the center of the city, very friendly personnel, overall wonderful experience!
Stayed 2 nights in Jun 2020

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greatest place to stay during my visit to Zakynthos. I love the location of the hotel. The people are so nice. They Always tried there best to make sure our stay was as Pleasant as possible.
Stayed 2 nights in Mar 2020

10/10 Excellent

Chelsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020