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Reviews of Suites Blue Hotel

4 out of 5
Suites Blue Hotel
FIRA,1 n/a, Santorini, SAT

Reviews

6.2
Rating 10 - Excellent. 11 out of 51 reviews" "
Rating 8 - Good. 9 out of 51 reviews" "
Rating 6 - Okay. 12 out of 51 reviews" "
Rating 4 - Poor. 12 out of 51 reviews" "
Rating 2 - Terrible. 7 out of 51 reviews" "

7.0/10

Cleanliness

6.0/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Christina

Disliked: Cleanliness, staff & service, amenities
Please save your money and go someplace else. The housekeeping staff were nice but didn’t clean the room properly, as the floor was not swept and the sink was dirty plus no clean glasses and stained towels. The reception staff was helpful and ordered me a car to take me to the airport to catch my flight. The driver was 20 minutes late for pick up. The reception said don’t worry about it you will make the flight. I responded I am paying for this service and it’s not okay for the driver to be late. The breakfast that was included was not very good at all, as the egg omelette was dry dry dry. I bought my breakfast every morning from a place down the road. There was a strong air freshener and in the room that I had to have removed because it was so strong it gave me a head ache. I later realized the air freshener was to cover up the smell in the room. There were no pool chairs only places to lay with cushions that were dirty and torn. I have always been pleased with Expedia’s accommodations but not this time Very disappointing
Stayed 5 nights in Oct 2023

8/10 Good

Veronica, Victoria

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Lovely suite, beautiful pool. Check in reception was great, friendly helpful. Ruins were a good size and beds comfortable. Was not impressed with breakfast buffet. Offerings were ok, however many times everything empty. Had to ask for food to be put out and only 40 min into breakfast.. One morning the milk was curdling the coffee and they refused to replace staying milk was fine. Didn't have coffee or tea that morning
Stayed 3 nights in Oct 2023

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff was excellent views were amazing. Bathrooms need some work. Tub too high to get in and a bit difficult for me to go in and out. Rest of property was excellent. Location was great close to everything. Staff was very helpful and very accommodating. Overall good hotel
Stayed 3 nights in Aug 2023

8/10 Good

Richard

Liked: Staff & service, room comfort
Nice hotel. Generous room size and nice pool area. The location was very handy for Fira and there is a lovely wine tasting venue next door. The hotel is dated however and would benefit from a full redecoration. The linen in the room could have been cleaner and the loungers by the pool were tired. The breakfast was terrible and needs serious attention. If you’re thinking of booking here, make sure you book one of the rooms with a private hot tub.
Stayed 3 nights in Aug 2023

6/10 Okay

Leyla

Liked: Cleanliness
Disliked: Staff & service
Bad Service and no amenities.
The hotel has nice rooms and beautiful view. However service is very rude, not helpful, there are no elevators and neither help to bring luggage up of many steps.I had to give up my room and downgrade. There is no lobby 24 hours, breakfast is simple, and quick. Rooms don’t have coffee maker and hotel doesn’t offer coffee or water in the rooms.
Stayed 2 nights in May 2023
Response from Hotel Staff on 30 May,2023
Dear Mrs. Leyla, The staff offered you the coffee when you arrived. also the lady from the reception was very kind and helpfuland she made for you cold coffee We didn't do anything for you?

8/10 Good

Carsten

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall very good experience. Well located, in walking distance to town (around 15 min). Staff very friendly and helpful. Just a complain about the shower that is very tight and has a plastic curtain that sticks to the body during the shower.
Stayed 3 nights in May 2023

8/10 Good

Oscar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big swimming pool for Santorini standars, which is important given there is no easy access to a beach. Small compound that feels spacious. Can walk into the centre in 5 minutes but also you can be dropped at the hotel by car. Some other hotels are in pedestrian area and you need to drag your luggage up the streets. Basic but free breakfast.
Stayed 4 nights in Oct 2022

6/10 Okay

Jennifer, Woburn

Travelled with group
Disliked: Staff & service, amenities
The breakfast was disappointing, just bread and hard boiled eggs. The front desk staff was helpful, but wanted hot water for tea in afternoon. No one could help. No cushions were out near people so it wasn’t pleasant to sit on benches. I felt like they didn’t want to make our stay comfortable-they are closing end of month but not an excuse.
Stayed 4 nights in Oct 2022

4/10 Poor

Albert, Calgary

Travelled with partner
Disliked: Property conditions & facilities
Not a 4 stars hotel! Exterior is fine but interior of room is super dated. Old furniture & a very unsafe bathtub with a terrible shower head. Bathtub is small, narrow & slippery which makes it unsafe to move while showering. Buffet breakfast is average at best. Value is not there for price paid!
Stayed 3 nights in Sep 2022

10/10 Excellent

Cesar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay while in Santorini. Close the town for everything you need. Great location and beautiful hotel.
Stayed 7 nights in Sep 2022

4/10 Poor

Venesa

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Where to start is possibly the hardest It’s quite difficult to write anything positive about this hotel We arrived after travelling for 24 hours to the receptionist standing out the front waiting for us That was the only positive thing about her She took us through and began explaining everything She proceeded to give us a history lesson even though she knew how tired I was, she didn’t care she loved it I think she enjoyed the control she had of the situation, the sheer arrogance was astounding I ask her about the restaurant, there isn’t one The buffet breakfast was fit for a person serving life behind bars Shrivelled up mini sausages, Greek yogurt left out in the heat as well as the milk, cheese and ham It was appalling They have a sign that says you can’t bring your own food in, that you must order through them and they deliver it With all the food I can’t eat I said no to that No sign to say how deep the pool was and it was deep Then there was the room No coffee or tea facilities, water that switched from stifling hot to freezing cold and no safe to put your money The bed looked good but it was a foam mattress as it was round The basin tap would squirt all over the place each time you turned it on The power went out a few times and we had to figure out how to turn it back on Someone needs to regulate these hotels because it was far from a 4 star, it was more like a 2 star We want our money back!!!
Stayed 8 nights in Aug 2022

6/10 Okay

Yanyan

Travelled with family
Very nice sea view from the room. The room has a very bad smell which was treated several times during the stay. The breakfast did not have many options.
Stayed 4 nights in Aug 2022

4/10 Poor

Andrea, Edmonton

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
This is absolutely not a 4 star hotel. Although the pool is quite nice for an afternoon, the rooms were quite disgusting, and unclean. The shower is absolutely tiny - I am 5’6 and 110 lbs and I could hardly fit, there is no door so the entire bathroom is left soaked after each shower. Dirt and grime in all of the light fixtures. The continental breakfast was very disappointing, so we ended up having to get breakfast elsewhere. I would not recommend staying here, the website/pictures are deceiving.
Stayed 4 nights in Aug 2022

4/10 Poor

Matilda

Disliked: Staff & service
Stayed 5 nights in Jul 2022

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022

4/10 Poor

Courtney

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not so friendly, horrible facilities and service
The room I had booked wasn’t the room given to me when I arrived. The staff were not as friendly and the facilities had ants crawling around. The spa bath was dirty, the bathroom door was broken, it was hard to open and close. The breakfast option was not extensive. We had to wait until the afternoon to get fresh towels to shower with everyday which does not make sense. On one occasion we had to ask for fresh towels and was told we would get it later. The only good thing about this place is the location.
Stayed 3 nights in Jul 2022

8/10 Good

Felix

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Is an OK hotel in Santorini
The hotel is beautiful and the location is very convenient. The room was dirty and smells like pee with sewer. The toilet had mold inside and every time that we showered the foam appeared in the toilet area through the drain. You have to pay them in cash for the tours.
Stayed 3 nights in Jul 2022

10/10 Excellent

Kam-Wing Ricky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt really welcome, the lady receptionist was very accommodating and friendly. Lovely facility. Was made to feel at home
Stayed 3 nights in Jun 2022

10/10 Excellent

Renee

Stayed 2 nights in Jun 2022

6/10 Okay

Stephane

Stayed 4 nights in Jun 2022

2/10 Terrible

Ingrid

Stayed 3 nights in Jun 2022

10/10 Excellent

Melad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean small place very clean pool the people that work there are very kind the location is good it’s not a far walk to the center i highly recommend.
Stayed 3 nights in May 2022

10/10 Excellent

Tshad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is super friendly, the hotel had a really nice view. It is overall a beautiful hotel. Will definitely recommend! Walking distance from the city.
Stayed 2 nights in May 2022

2/10 Terrible

TROYRANTAE, Orlando

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
Very bad experience.. First the older woman at the front desk is a looney tone. She never knows anything what's going on except for when she's trying to sell you the private tour but wait she only likes cash no cards.. Wifi in the rooms are horrible horrible you have to sit by the pool. Some how our rooms were booked pay later, the Mgr tried to tell us our cards were declined. But we went and used our cards other places. The rooms had mosquitoes and Nats. No microwave on site. Only good thing the housekeeper did a good job cleaning.
Stayed 2 nights in May 2022

8/10 Good

Melanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely location
Santorini is beautiful! This hotel is off the beaten path and I liked that. It was nice to walk through the maze of paths on the cliffs of Fira and then come back to the Suites Blue Hotel where it's spacious, relaxing, private and quiet. The pool is as beautiful as in the pictures. It was nice to walk around the property and look at the country and views that you can't see from the other side of the hill.
Stayed 1 night in May 2022

4/10 Poor

Ali

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom of the this property is horrible it’s not clean and no fan to circulate the air and not clean
Stayed 3 nights in May 2022

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Staff & service
Razoável, comodidade muito boa porém serviço de péssima qualidade. Recepção não estava preparada para receber pagamentos com cartão de crédito, não tendo a maquininha e nos obrigando a passar os dados do cartão por telefone. Café da manhã bem medíocre com pouquíssimas opções sem contar o leite quente, no qual foram super grossos e mal educados ao pedirmos para esquentar 1 xícara. Localização é boa mas o atendimento não valeu a pena. Wi-Fi muito ruim também. Não recomendo esse hotel.
Stayed 3 nights in Sep 2023

8/10 Good

Paulo

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Um hotel com uma estrutura muito boa, porém com um atendimento de péssima qualidade. Logo no primeiro dia faltou pao no cafe da manha, e quando pedimos alguma coisa, por exemplo para esquentar o leite , as empregadas estavam sempre de mal humor e nem sempre atendiam. Tivemos problemas para pagar, pois o responsável nunca estava no hotel e nao tinha maquina para passar cartão. Uma pena pois e .um hotel bonito e confortável
Stayed 3 nights in Sep 2023

6/10 Okay

Julien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chambre standard pas fou fou ! Le petit déjeuner vraiment limite… même le café était pas foufou
Stayed 3 nights in Sep 2023

2/10 Terrible

Fatima

Disliked: Staff & service, property conditions & facilities, room comfort
Non andate in questo hotel. Non è neanche un 3 ***
Questo hotel non ha nulla di un 4 stelle . Sono arrivata al una della mattina col transfert del hotel. Mi è stato chiesto 25 euros mentre è indicato in camera che il costo è di 20 euros. Mi è stato chiesto 12 euros di tasse contro i 2 che mi avete comunicato. Non ho mai pagato 12 euros in nessun hotel nel mondo come tasse .l’a detto che mi ha mostrato la camera mi ha tempestata per avere il mio numero e Instagram per uscire mentre stava in messo alla mia camera da letto. Quando ho visto che non c’era acqua, sono tornata al accueil per comprarne e mi è stato risposto che non c’era . Notte orribile perché c’era il rumore di una palla che rimbombava al piano sopra . Lo fatto nottate il giorno dopo chiedendo di cambiare camera che tra l’altro non aveva il letto qu’en che avevo richiesto ma due lettini. La proprietaria mi ha risposto in male modo e non ha soluzione ti il problema che si è ripresentato ogni notte oltre al rumore carente delle macchine perché da sulla strada. Colazione poverissima con un aderta che fa rumori insostenibili durante tutto il tempo della collazione. Maneggia piatti e coperti in modo assurdo facendo un rumore assurdo. La piscina non si riscalda, troppo grande e non c’è uno sistema di riscaldamento. In pratica nessuno la usa . Ho 44 anni, ho viaggiato in tutto il mondo è non ho mai visto tale disastro. Gente poco professionale. Parlando con altri clienti, mi sono accorta che tanti erano scontenti . C’è a chi non è stato dato il resto o quad senza benzina
Stayed 4 nights in Sep 2023

2/10 Terrible

Noemie

Disliked: Cleanliness, staff & service
On a booké pour un chambre avec un lit double pour moi et mon copain, mais nous avons eu une chambre avec 3 lits jumeaux sans possibilité de nous accomoder
Stayed 2 nights in Aug 2023

8/10 Good

Isaline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

2/10 Terrible

Gina

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horroroso e sem ar condicionado num calor de 45
Horroroso. Apto sem ar condicionado, embora na descrição tenha e para mim seja item obrigatório, box sem nem cortina de tecido, falta de camas como consta no anúncio. Cafe da manhã era só pao e cafe, nem queijo e nem frutas
Stayed 4 nights in Jul 2023

6/10 Okay

Frédéric

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Chambre spacieuse, petit déjeuner satisfaisant, beaucoup de bruit car soir de concert , mais bien situé.
Stayed 2 nights in Jul 2023

4/10 Poor

VASILEIOS

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

4/10 Poor

MARIA ANGELICA

Stayed 3 nights in Jun 2023

8/10 Good

Shiny

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Apr 2023

10/10 Excellent

Knut Arne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nydelig uteplass med morgensol rett utenfor rommet
Stayed 4 nights in Oct 2022

6/10 Okay

Sara

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Colazione pessima , da un 4 stelle ci si aspetta di piu di qualche fetta di pan bauletto con prosciutto cotto o marmellata, se siete fortunati un po di salame...Succo di frutta che sa di acqua.. Pur avendo scelto la camera migliore non siamo riusciti a chiudere occhio a causa di vari rumori ..tipo una pompa che attaccava e staccava...scorrere di acqua dalle tubazioni e vari tintinnii... Lnunica cosa positiva è la posizione vicina al centro e l acqua bollita della vasca privata all esterno della camera...
Stayed 3 nights in Oct 2022

10/10 Excellent

Lucia Ines

Stayed 2 nights in Aug 2022

4/10 Poor

Ilana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

10/10 Excellent

Renata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Que lugar incrivel. Limpo, espaçoso, confortável, equipe sensacional. A gente se sente acolhido, como se estivesse em casa. Lindo nascer do sol para apartamentos com vista. Ótima localização.
Stayed 3 nights in Jul 2022

2/10 Terrible

Angelos

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
SCHLECHTESTES HOTEL EVER! Wir waren vom 20. bis 23.07.2022 dort. Das war der schlimmste Aufenthalt den wir je erlebt haben! Unser Hotel Zimmer mit Jacuzzi war so dreckig, dass wir uns nicht mal getraut haben, dort zu duschen! Die Möbel waren voll mit Flecken, Schimmel und Spinnennetz (Fotos weniger schlimm als Realität). Hinzu kommt noch, dass wir fremde Haare im Bett und Tücher fanden, die Bettdecke war verschmutzt und auf dem Bettlaken waren sogar BLUTFLECKEN zu finden!! Von dem Jacuzzi, wofür wir extra bezahlt haben, will ich schon gar nicht anfangen. Reine Geldverschwendung!! DAS SCHLIMMSTE war aber das Verhalten des Hotelpersonals!! Die Rezpetionistin war sofort sehr unfreundlich, überhaupt nicht entgegenkommend und gab uns nur Ausreden. Als wir daraufhin für mind. nach neuen Bettlaken fragten, kam Sie mit verzogener Miene zurück und schnautzte uns an, ihr beim Auswechseln zu helfen oder draussen zu warten. Wir fühlten uns sehr unwohl und nicht respektiert. Wir entschieden uns das Hotel zu wechseln und eine Rückerstattung, für die nicht erfüllte Kriterien des Zimmers, zu verlangen. Der Manager hat uns aber extra mehrmals ignoriert und nur dem Personal mitgeteilt, dass das Geld nicht zurückerstattet wird. Dazu wollten Sie sogar, dass wir vor 11 Uhr auschecken, damit sie das Zimmer weitervergeben können und das OHNE uns das Geld zurückzugeben! Wir verbrachten einen ganzen Tag damit, ein neues Hotel im Hochsaison zu finden und mussten dann auf eigene Kosten wechseln.
Stayed 3 nights in Jul 2022

6/10 Okay

Khemissa

Travelled with family
Liked: Property conditions & facilities, room comfort
Escale à Fira
Une nuit à Fira,hôtel superbe a première vue,chambres'suites spacieuses a l entrée un fauteuil qui fait lit,les lattes sont cassées,dans la chambre,grand lit double,beaucoup de saleté dessous, baignoire plus blanche avec des traces de passage récent,évacuation de la baignoire qui au lieu d évacuer normalement,rempli les sols de la salle de bain ,WC le fond laisse à désirer.aucune bouteille d eau a disposition pour un quatre étoiles ,d autres avec moins offrent au moins de quoi s hydrater,c est qu il faut marcher pour y arriver avec la chaleur! Petit déjeuné,faut avoir faim,donc pain et confiture,pour le café on a été plus loin.personnel pas très accueillant ,ne pas espérer de les voir sourire.et c est bien dommage,certaine défauts peuvent ne pas être remarqués juste par l attitude des gens.
Stayed 1 night in Jul 2022

6/10 Okay

Jessica

Travelled with partner
Liked: Staff & service, amenities
Die Lage ist für den Preis gut. Man braucht nur 10 Minuten in die Stadt. Das Frühstück war leider recht wenig, es gab kaum bis keine Auswahl. Das Personal war freundlich und bemüht. Das Zimmer hätte etwas sauberer sein können, aber es war okay. Wir hatten ein Zimmer mit eigenem Whirlpool gebucht. Leider ist dieser trotzdem für jeden erreichbar, da er nicht abgedeckt o.ä. ist. Deswegen waren nachts leider fremde Menschen im Whirpool. Auf Rückmeldung bei der Rezeption wurde er sporadisch gesäubert.
Stayed 2 nights in Jun 2022

10/10 Excellent

kyoungae

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

10/10 Excellent

Mehmood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2022

6/10 Okay

françoise

Stayed 5 nights in May 2022

6/10 Okay

Isabelle

Stayed 6 nights in Apr 2022

4/10 Poor

Josiane

Stayed 2 nights in May 2022