I like that instagram pictures, star and rating of the hotel.
I didn’t like that all of that was illusion. Never stayed at this terrible level 5star hotel.
1. We were denied with prepaid breakfast. Hotel just said we didn’t pay and couldn’t prove it. Maybe it’s Expedia fault, but we were injured party.
2. Very noise. The did a lot of service around, and don’t give a … about people who paid for the nice rest.
3. Facilities are not in good condition, that’s why the created noise to fix some.
4. When you staying in 5 star you expect that you will see the every thoughtful detail, but the mobile equipment what they use, some from 1990, they don’t have hotel dress, look like people going around and just work there.
5. When we were refused from breakfast they advised to pay 600 Baht from person for this. Look like 8 star chief will cook this. Very average food, but too expensive.
6. The pool close to us was closed for one day, because somebody booked it.. excuse me, we paid too???
7. a lot of windows in the room with metal and it’s very heat-conducting, you have to use air condition all the time, and we get sicked because of that.
8. They didn’t show half of the World Cup, because for some reason they didn’t want to pay for the license. And show some games in the bar instead. We were promised to watch semi-final, but again it was deception.
Overall it’s too overpriced, it’s not 5 star at all and when you have a problem they just smile and do nothing.
