Hotels near Grosvenor Casino Bolton

"The property did not fully match the listing, one of the bedrooms shown in the photos does not appear to exist, and the room our children were going to stay in had visible mould on the walls. While the property had been cleaned well, this is clearly a maintenance issue rather than a cleaning one. The hot tub, which was a key reason for booking, was not available on our first night. We were only told after arrival that a pump had been fitted that day and it needed time to heat overnight. This was not communicated beforehand, despite the host being responsive prior to the stay. Communication during the stay was poor. Messages raising concerns were largely ignored, and responses did not address the issues. It took further problems (power tripping throughout the kitchen) to get a reply, and this was only to check if the lights were on advise the problem would be looked at on the day after (our day of checkout). Fortunately we found the fuse box downstairs and found the issue, this happened 2 more times between out last night and morning of check out. Hotels.com did eventually provide a partial refund due to the hot tub, mould, and lack of communication. Overall, the property has potential but is let down by inaccurate listing details, maintenance issues, and poor communication from the host."

"Dated and plain, poor bar selection, staff were good though!"

"Great place would deffo go back, "

"Food was ok. Room was also ok. "

"A*********"

"Good"

"Good service "

"We are a family of 5 so had to book 2 rooms. They managed to allocate rooms close to each other. Did not have breakfast so cannot comment on that. The reception was manned at full level at 23:30, which was very impressive. The staff were excellent. The building & amenities look a bit dated, but for the price we paid, we can’t complain. Will stay there again if needed."

"The room was clean and the staff were friendly. Room cleaning is available upon request otherwise they will change bedding after 3 nights."