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Reviews of Hilton Colon Guayaquil

4.5 out of 5
Hilton Colon Guayaquil
Av Francisco de Orellana Mz 111, Guayaquil

Reviews

8.6

Excellent

Rating 10 - Excellent. 336 out of 568 reviews" "
Rating 8 - Good. 125 out of 568 reviews" "
Rating 6 - Okay. 47 out of 568 reviews" "
Rating 4 - Poor. 26 out of 568 reviews" "
Rating 2 - Terrible. 34 out of 568 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Veronica

Business traveller
Disliked: Staff & service
No es el hotel de antes ... El servicio... Mucho que desear
Stayed 1 night in Apr 2024
Response from Hilton Colon Guayaquil on 29 Apr,2024
Estimada Verónica,Nos gustaría conocer mayores detalles sobre lo que pudimos hacer mejor durante su estancia. Estaremos atentos a sus valiosos comentarios.

10/10 Excellent

Angel

Stayed 1 night in Apr 2024
Response from Hilton Colon Guayaquil on 3 May,2024
¡Gracias por su excelente calificacion!

10/10 Excellent

santiago

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024
Response from Pedro on 22 Mar,2024
Thank you!

10/10 Excellent

Keith

Stayed 1 night in Feb 2024
Response from Pedro on 5 Mar,2024
Thank you!

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attended a graduation party and stayed for one night only, great place!
Stayed 1 night in Feb 2024
Response from Pedro on 27 Feb,2024
Thank you!

10/10 Excellent

FABIAN, BRAMPTON

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful experience
Stayed 1 night in Feb 2024
Response from Pedro on 27 Feb,2024
Thank you!

6/10 Okay

Jessica

Stayed 1 night in Feb 2024
Response from Pedro on 27 Feb,2024
Thank you!

10/10 Excellent

Wilma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly excellent service food needs improvement very clean
Stayed 1 night in Jan 2024
Response from Pedro on 27 Feb,2024
Thank you!

6/10 Okay

Juan

Stayed 2 nights in Jan 2024
Response from Pedro on 27 Feb,2024
Thank you!

10/10 Excellent

DIANA, Orlando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Santiago

Stayed 1 night in Oct 2023
Response from Juan Flores on 23 Nov,2023
Estimado Sr. Mas,Reciba un cordial saludo de quienes hacemos Hilton Colón Guayaquil. Apreciamos de manera especial su valioso tiempo al llenar la encuesta electrónica, para todos nosotros fue un honor haberle servido durante su estadía. Lamentamos mucho que no hayamos superado completamente sus expectativas. Si tuviere alguna observación con respecto a sus estadía que nos pueda ayudar a identificar qué pudimos hacer mejor, por favor no dude en contactarse directamente conmigo. Sus valiosos comentarios nos ayudarán mucho a mejorar nuestro servicio. Quedamos a las órdenes y esperamos recibirle nuevamente en nuestro hotel muy pronto. A su servicio,Juan Flores GarciaJourney Ambassador Hilton Colon Guayaquiljflores@hiltonguayaquil.com (+593) 99 028 1567

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente servicio y muy limpio todo
Stayed 1 night in Oct 2023
Response from Pedro on 25 Oct,2023
Gracias!

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Poor customer service at the front desk
Stayed 3 nights in Sep 2023
Response from Daniel Centeno on 5 Oct,2023
Dear Ms. Escobar:Receive a warm greeting from all of us at Hilton Colon Guayaquil. We sincerely value the opinions of our guests because they always help us to better serve you and future guests.We sincerely value our customers' opinions because they always help us to better serving you and future guests. There are always many aspects we need to work on to make our hotel better and we would be willing to know your detailed experience in order to take corrective actions as we should do it in order to avoid any issues on happening again.We look forward to having the pleasure of welcoming you back to our hotel. Thank you very much for your time and comments.Respectfully yours,

10/10 Excellent

SONNIA

This Hotel have an amazing swimming pool, great security control, the rooms are very large, with all the amenities of a five star resort in the USA and is conveniently located close to the airport, shopping centers and night clubs. I highly recommend this hotel!
Stayed 1 night in Sep 2023
Response from Pedro on 29 Sept,2023
Thank you!

10/10 Excellent

Pierre, Ottawa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool, sauna and gym
Stayed 1 night in Sep 2023
Response from Pedro on 29 Sept,2023
Thank you!

8/10 Good

Daniel

Stayed 3 nights in Aug 2023
Response from Pedro on 4 Oct,2023
Thank you!

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Pedro on 13 Sept,2023
Thank you!

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Pedro on 13 Sept,2023
Thank you!

2/10 Terrible

Rosa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
El servicio pesimo, llegue con mi esposa y me vinieron a cobrar 100 dolares mas porque mi habitacion matrimonial solo indicaba para una persona, NUNCA en la vida me ha pasado eso en nignun hotel del mundo
Stayed 1 night in Aug 2023
Response from Daniel Centeno on 13 Sept,2023
Estimado Sr. Tapia, Apreciamos de manera especial su valioso tiempo al compartir sus comentarios en referencia a su estadía, para todos nosotros fue un honor haberle servido durante su estancia.Lamentamos que se haya generado dicha situación durante el proceso de registro de su esposa, sin embargo, es importante informarle que de acuerdo a nuestras politicas, el registro de una persona adicional que no haya sido considerada en la reserva inicial, tendrá un recargo de 80.00 más impuestos, valor que usted aceptó cancelar al momento del ingreso de su esposa de acuerdo a documento donde se detalla lo antes expuesto.Nuevamente agradecemos sus comentarios y quedamos como siempre a las ordenes ante cualquier requerimiento adicional.Siempre a su servicio,

10/10 Excellent

Wendy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at Hilton Colon and loved everything about it. Prices are up there but the property was clean, really nice looking. The pool area was clean and was quiet. They have a hot tub. They also have a gorgeous dining area. I had the brunch buffet and it’s a must. I had everything and loved every bit of it. I also went for dinner and had the ceviche and plátanos rellenos and again it was all delicious and all tasted fresh. Definitely recommend staying here. I’ll be back for sure.
Stayed 1 night in Jul 2023
Response from Juan F. on 23 Aug,2023
Estimada Wendy ;Reciba un cordial saludo de quienes hacemos Hilton Colón Guayaquil. Apreciamos de manera especial su valioso tiempo de contarnos un poco su experiencia, para todos nosotros es un honor haberle servido durante su estadía. Esperamos poder contar nuevamente con su visita para poder brindarle una nueva experiencia con nosotros.Quedamos siempre a las órdenes.Cordialmente,Juan Flores G.

8/10 Good

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos toco una habitación súper amplia y cómoda. El personal del hotel no es muy servicial. Hace lo justo y necesario. Por ser uno de los mejores hoteles de Guayaquil esperábamos un poco más en servicio. La calidad de la comida ha bajado bastante.
Stayed 1 night in Aug 2023
Response from Juan on 20 Aug,2023
Estimada Srta. Elizabeth ;Reciba un cordial saludo de quienes hacemos Hilton Colón Guayaquil. Apreciamos de manera especial su valioso tiempo al llenar la encuesta electrónica, para todos nosotros es un honor haberle servido durante su estadía. De igual manera le agradecemos por dejarnos saber su comentario, ya que nos brinda la oportunidad de mejorar siempre nuestro servicio y de tomar acciones correctivas.Trabajaremos en los puntos mencionados para brindarle en su próxima estancia, una estadía inolvidable. Quedamos siempre a las órdenes y esperamos su pronta visita.Cordialmente,Juan Manuel Flores G.

8/10 Good

Franklin M

Stayed 4 nights in Aug 2023
Response from Simon on 12 Aug,2023
Thanks your choosing us! We hope having you back soon.

10/10 Excellent

Kathleen

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel has a lot of security which make me feel safe. I wouldn’t recommend going around City other than hotel taxi. Closest mall very nice
Stayed 1 night in Jul 2023
Response from Pedro on 1 Aug,2023
Thank you!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable but overpriced
I stayed for 4 nights, and though the hotel is comfortable and has many amenities, I found their prices to be quite overpriced compared to what you can get in the area. The buffet breakfast was not included with my room and cost $30! Service was great apart from the restaurant, where you have to track down waitstaff to get their attention. Very nice pool and spa.
Stayed 4 nights in Jul 2023
Response from Pedro on 28 Jul,2023
Thank you!

8/10 Good

Ann guan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Pedro on 28 Jul,2023
Thank you!

10/10 Excellent

Liliana

Liked: Cleanliness, staff & service, property conditions & facilities
It was my first time in Guayaquil,Ecuador and everything was amazing,starting with the hotel. Everyone was very attentive and welcoming.
Stayed 1 night in Jul 2023
Response from Pedro on 18 Jul,2023
Thank you!

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Too noisy, inside and outside the property
Stayed 2 nights in Jul 2023
Response from Pedro on 18 Jul,2023
Thank you!

10/10 Excellent

Damaso

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property, nice variety of restaurants in site. Very convenient location and amazing building security. The pool was nice and the rooms updated and very clean.
Stayed 1 night in Jul 2023
Response from Pedro on 18 Jul,2023
Thank you!

4/10 Poor

Luis

Stayed 1 night in Jun 2023
Response from Pedro on 18 Jul,2023
Thank you!

10/10 Excellent

Eileen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Complimentary van transport to the airport was very convenient for travel. The drivers were terrific, punctual and courteous.
Stayed 1 night in May 2023
Response from Pedro on 6 Jun,2023
Thank you!

4/10 Poor

Silvia

Liked: Staff & service
Disliked: Property conditions & facilities
The hotel smell so bad, in the hallways and the room. A very nice person Daniel, changed my room, but all the hotel smell humidity. No good with people with allergies problems.
Stayed 2 nights in Jun 2023
Response from Juan on 14 Jun,2023
Dear Silvia:Receive a warm greeting from all of us at Hilton Colon Guayaquil. We sincerely value the opinions of our guests because they always help us to better serve you and future guests.There are always many aspects that we need to work on to improve our hotel and you have certainly helped us to do so as we work together to improve the described services. On behalf of the entire Hilton Colon Guayaquil team, please be assured that we will take the appropriate corrective measures to prevent these issues from recurring.We look forward to having the pleasure of welcoming you back to our hotel. Thank you very much for your time and comments.Respectfully yours,Juan Flores GarciaJourney Ambassador Hilton Colon Guayaquiljflores@hiltonguayaquil.com (+593) 99 028 1567

10/10 Excellent

Thomas

Stayed 1 night in May 2023
Response from Pedro on 14 Jun,2023
Thank you!

10/10 Excellent

Jose Roberto

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente hotel, muy bien ubicado, con muy buenas atenciones y trato exquisito
Stayed 3 nights in May 2023
Response from Pedro on 24 May,2023
Thank you!

10/10 Excellent

Ramona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Pedro on 24 May,2023
Thank you!

8/10 Good

James F.

Travelled with family
Liked: Property conditions & facilities
Nice hotel, excellent service and meals.
Stayed 2 nights in May 2023
Response from Pedro on 24 May,2023
Thank you!

4/10 Poor

Renny

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
I found bugs there
Stayed 2 nights in May 2023
Response from Juan on 14 Jun,2023
Dear Renny:Receive a warm greeting from all of us at Hilton Colon Guayaquil. We sincerely value the opinions of our guests because they always help us to better serve you and future guests.There are always many aspects that we need to work on to improve our hotel and you have certainly helped us to do so as we work together to improve the described services. On behalf of the entire Hilton Colon Guayaquil team, please be assured that we will take the appropriate corrective measures to prevent these issues from recurring.We look forward to having the pleasure of welcoming you back to our hotel. Thank you very much for your time and comments.Respectfully yours,Juan Flores GarciaJourney Ambassador Hilton Colon Guayaquil

10/10 Excellent

Alba

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the service of the staff is always great
Stayed 1 night in Apr 2023
Response from Pedro on 11 May,2023
Thank you so much!

10/10 Excellent

Pedro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospedarse en el piso ejecutivo de maravilla
Stayed 2 nights in Apr 2023
Response from Pedro on 4 May,2023
Thank you!

10/10 Excellent

Ruth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Pedro on 12 Apr,2023
Thank you!

2/10 Terrible

Lucy

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
From the airport pick-up (which was over an hour late) to the ants in the room and attempt to charge us an extra $120 for breakfast (when we'd already paid in the room rate) the whole experience was terrible - we have travelled the world and stayed in 100's of hotels but this was hands down THE WORST CUSTOMER SERVICE EVER.
Stayed 1 night in Apr 2023
Response from Juan Flores Garcia- Journey Ambassador on 6 Apr,2023
Dear Lucy:Receive a warm greeting from all of us at Hilton Colon Guayaquil. We sincerely value the opinions of our guests because they always help us to better serve you and future guests.There are always many aspects in which we have to work to improve our hotel and without a doubt you have helped us to do it while we work together, it is worth mentioning that a review of your reservations was made and indeed they were made without breakfast but we always have several options in our restaurants for you to enjoy with your family, in addition to this, our concierge team confirmed that if they were waiting for you at the airport for more than 40 minutes, as we had several flights arriving, they returned to the airport several times for all our guests to leave. On behalf of the entire team at the Hilton Colon Guayaquil, rest assured that we will take the appropriate corrective measures to prevent these problems from recurring.We hope to have the pleasure of welcoming you back to our hotel. Thank you very much for your time and comments.Respectfully yours,Juan Flores GarciaJourney Ambassador Hilton Colon Guayaquiljflores@hiltonguayaquil.com (593) 99 028 1567

10/10 Excellent

HONORATO

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
We had an excelent experience. Very friendy and kind stuff.
Stayed 3 nights in Mar 2023
Response from Pedro on 30 Mar,2023
Thank you!

2/10 Terrible

BLANCA

Stayed 1 night in Mar 2023
Response from Pedro on 12 Apr,2023
Thank you!

10/10 Excellent

Joel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Feb 2023
Response from Pedro on 28 Mar,2023
Thank you!

4/10 Poor

vicente

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Mold Smelling Hilton
The rooms and hallways smell like mold. I had visited this hotel Pre-Covid and it had that mold smell. I gave it a another try hoping it was temporary and fixed. But sadly, its still going strong. There is no "third time is the charm", for me...
Stayed 2 nights in Mar 2023
Response from Pedro on 5 Apr,2023
Thank you!

10/10 Excellent

Segundo

Stayed 1 night in Mar 2023
Response from Pedro on 5 Apr,2023
Thank you!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful love it
Stayed 2 nights in Feb 2023
Response from Pedro on 3 Mar,2023
Thank you!

8/10 Good

Rosa, bronx

Stayed 17 nights in Jan 2023
Response from Pedro on 7 Mar,2023
Thank you!

10/10 Excellent

Virginia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Pedro on 25 Jan,2023
Thank you!

10/10 Excellent

Cristian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Pedro on 7 Mar,2023
Thank you!

6/10 Okay

Nicolas De La

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t like the food and I the prices are really expensive
Stayed 1 night in Jan 2023
Response from Pedro on 9 Jan,2023
Thank you!