Melia, Gulf Coast of Mexico hotels

"Clean room. Family friendly. Accommodating staff. Quant property."

"Moon Palace is amazing! Super safe. The only thing that did not like was the marketing staff trying to enroll us in different staff. "

"We had a panoramic room on the top floor. View of the ocean was superb and then had a view of the pool. The main pool with the swim up bar was where we spent most of our time. Most chairs were claimed by 7:30am if you wanted sun facing over the weekend. Staff were friendly and the activity staff were energetic bringing a lot of fun activities to the pool. Only con was red flag for the beach/ ocean. I wasn’t swimming and never deeper than waist but got whistled in by lifeguard. Much later in the day I was out again still in relatively shallow water unless hit by a bigger wave. Had to give room number to hotel manager for some reason after being waved in. That got to me when I wasn’t even swimming, just enjoying the water and standing in the waves. They were more strict than other areas of the beach. "

"Side ocean view"

"Everything was wonderful "

"Everything was perfect the rooms were amazing the staff were so attentive so many food options and Ariz helped us through it all she made the stay such an experience "

"Very clean"

"Hotel is nice and very clean. Food is also good but only problem is beach!!! Because no BEACH!!!! Not at all. This hotel has no beach so pool is overfilled and you have to woke up at 6am if you want to found spot, after that you will be without umbrella and deck chair."

"Overall experience is good! But some of the staff need to improve in customer service."