1 bedroom, premium bedding, down duvets, memory-foam beds
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Reviews of Signature Royal Halong Cruise

4 out of 5
Signature Royal Halong Cruise
Halong International Port, Sun World, 09 Ha Long road, Bai Chay Ward, Ha Long, Quang Ninh

Reviews

8.6

Excellent

Rating 10 - Excellent. 8 out of 14 reviews" "
Rating 8 - Good. 3 out of 14 reviews" "
Rating 6 - Okay. 2 out of 14 reviews" "
Rating 4 - Poor. 0 out of 14 reviews" "
Rating 2 - Terrible. 1 out of 14 reviews" "

8.6/10

Cleanliness

9.2/10

Staff & service

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Aslene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The cruise was relaxing and foods nice. Halong bay view very nice
Stayed 1 night in Nov 2018
Response from Signature Royal Cruise on 11 May,2019
, Dear Aslene, Thank you so much for taking your valuable time to share your experience with other travellers. We are so fortunate to have your compliment on our property. It surely will encourage us to maintain our efforts so the services we provide will meet almost expectations thoroughly. We will absolutely promote the positive aspects to worthy your valuable recommendation. We look forward to welcoming you again! Your sincerely,

8/10 Good

Don

Liked: Staff & service, room comfort
The bathrooom odour was hard to get over
The senior room was a good size. Staff were very nice and very attentive. Food menu was tasty and we took advantage of happy hour! Drinks were strong and worth the price. I was a little disappointed in the cave visit as I had been to Halong before and the Surprise cave is much bigger! And the docking area for the evening was very close to the other cruise ships so you didn't have a clear view of the islets. The odour from the room or bathroom was the biggest con. Other guests smelled it as well and we all commented on it on the comment cards they asked us to fill out. However, I still enjoyed my time on the boat. For this particular cruise ship itinerary, I would only suggest 1 night and look at booking a second night with a different cruise ship for a different itinerary or cave to visit! The best part of this was the people we met on our luxury transport up to Halong Bay! Oh and the day boat you transfer to is nicer than the typical day boats of other cruises.

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, room comfort
Termites ,wrong information in accommodation guide
We had a beautiful cruise except for 2 downs ,in my booking it states washing machine and dryer this is false and when travelling people what is stated in room facilities so a let down ,also had no sleep we bought it to staffs attention we had big termite grubs in my bed very noisy also in the wall hoping you will get back to me on this matter

10/10 Excellent

Anderson, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Cruise Trip
Spent 2 days 1 night with Signature Royal cruise, and I totally enjoyed my staying here. Firstly, from the moment they pick up at us from hotel until we depart , everything was perfect. Our cabin is quite big, bed very comfortable with well equipment. What I love the most is about Jacuzzi bath tub and Japanese toilet. The day activities are well worth it, all the views are just fantastic. Lastly, what a biggest remarkable of my trip is about the quality of the crew. From the captain (Mr. Vin) to his entire of sailor and staff, they were exceptional , super friendly and super helpful. Overall, we really enjoyed this cruise and highly recommend Signature Cruise to our friends

2/10 Terrible

Tony chan, London

Disliked: Staff & service
I booked a signature royal halong cruise but on arrival, they put me on a different ship, signature halong cruise 1, without telling me. I found out about the ship later on and informed the ship manager. They apologised and blamed it on a mistake by the booking clerk. I am not happy about it but would advice cruisers to check the ship is the one they are booked on.

8/10 Good

Mark, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 day 2 night tour.
Booked 2 night 3 day tour. Was a very nice boat, much nicer than most other boats out on the water. I can see what people say about the drinks being expensive. They only thing to realize is the 2nifht 3 day is actually a little under 48hr time on the boat. However this is how most companies run their tours to maximize profit. It would have been nicer to have a bit more leisure time on the boat. Otherwise staff were fantastic. Very personable, attentive to your needs. I would recommend this cruise line to my friends.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must do cruise in halong bay
Amazing ... Pure and simple! Definitely get the 3 day 2 night version. Otherwise it's too short

8/10 Good

Justin, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice way to view the beautiful Halong Bay
The cruise was as expected. The rooms looked just like the pictures. Overall the staff were professional and friendly. We had a second floor room with a balcony that gave us a great view of the bay and its limestone mountains day and night. The only issue with our room was that the washroom exhaust fan didn't work. For most of the trip, the washroom smelled quite foul. The cruise also didn't mention that despite having TV's in every room, there is actually no satellite/cable reception out on the bay. I was hoping the food would be a bit better. The food in general seemed to be a variation of vietnamese food that is catered to the general public. It would have been nice if it was more "local" and authentic. The food was 3/5.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
iet Cruise
Diet Cruise - kleines, etwas überkandidelt gestaltetes Schiff mit älterer Technik (Fenster schliessen nicht richtig,) und freundlichem, aufmerksamen Service.. Wunderschöne Route! Leckeres Essen, leider fixes Menü mit sehr kleinen Portionen. Wer mehr will, muss das oft und deutlich ssgen, und auch dann wird es schwierig. Jedes Glas Wasser wurde extra berechnet, nichtmal einen Kaffee in der Wsrtelounge gab es umsonst, und für did Snacks der Minibar kann man an Land gediegen essen gehen. Also, satt hinfahren, Wasser mitnehmen und dann den etwas betulichen Chyrme, den sehr netten Service und die Gegend geniessen. Ach ja, und keine Bikdungsreise erwarten, Informationen zu Land, Leuten oder der Bay gibt es nicht.
Stayed 1 night in Nov 2019
Response from Signature Cruise on 6 Jan,2020
Dear our valued guests, On behalf of Signature Management, we are deeply sorry for the inconvenience/disappointment caused. We much appreciate and respect your contractive comments that show us what to improve immediately. Again, thank you so much for experiencing Halong bay with us. We wish another chance to welcome you back with a better and better experience.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The 3 days 2 nights trip is highly recommendable. Good itenerary. The boat goes to Bail Tu long and away from the crowds of boats. Great service on board and no complaints with respect to cleanliness or amenities. Good food.
Stayed 2 nights in Aug 2018
Response from Lee (Ms. Le Nhu) Sales Manager (OTA & Online) Ce on 16 Aug,2018
Dear Sir/Madam Thank you so much for sharing your experience on this site. Best wishes,

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service
Enttäuschend!
Wir waren von unserem Aufenthalt auf diesem Schiff wirklich sehr enttäuscht und haben für den Preis deutlich mehr erwartet! Das einzige hervorragende war das Essen. Ansonsten wurde ständig krampfhaft versucht ein „Luxusschiff“ darzustellen. Dazu fehlt es aber leider einfach an zu vielen Stellen. Auf dem Aussichtsdeck gibt es beispielsweise keinen einzigen Schattenplatz und auch keine Auflagen für die Liegen. Im Zimmer gibt es einen Whirlpool, dafür aber keine Dusche und es ist extrem kramphaft nicht das ganze Bade komplett unter Wasser zu setzen. Das Personal ist sehr freundlich, aber es erinnert alles eher an eine Truppenübung, da wirklich alles auf die letzte Minute durchetaktet ist. Des Weiteren stand in der Beschreibung, dass man bei der 2 Tage / 1 Nacht Tour Kajak fahren könnte, was dann jedoch nochmal extra 10 USD pro Person kosten sollte und auch das versprochene schwimmen ist komplett ausgefallen. Insgesamt war die komplette Fahrt absolut überteuert und wir würden beim nächsten Mal lieber etwas günstigeres nehmen, was wahrscheinlich denselben Service bietet, da sowieso alle 1 zu 1 das selbe Programm haben oder ein anderes Schiff in der gleichen Preisklasse testen.
Stayed 1 night in May 2018
Response from Lee (Ms. Le Nhu) Sales Manager (OTA & Online) Ce on 14 Jun,2018
Dear Jenifer, Warmest greeting from Signature Cruise! On behalf of Signature Halong Cruise Management, I would like to thank you so much for choosing our service, and giving us a great chance to serve you! We'd be pity to hear that you didn't enjoy the trip as per your expectation. Kindly be advised that we can't offer swimming for the 2 day 1 night program in this summer due to the high water. We also stated in the detailed itinerary that I sent you in the confirmation email that you might miss reading. However, It is our big pleasure to welcome you onboard so we do hope to get your kind understanding. Your valuable feedback regarding our cruise and activities is really a great motivation for all of us to keep up with our job and to improve the service quality. Once again, thank you so much for coming to Signature Cruise and I really hope to have another chance to see you in Vietnam, and to welcome you to our cruise again. Wish you all the best luck and happiness for your life. Ours sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greatest memory in our stay in Hanoi. We stayed only 1 night 2 days, but 2 night stay is highly recommended
Stayed 1 night in Jul 2017

10/10 Excellent

Barcelona, Barcelona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente crucero
Magnifico crucero, buen servicio, y excelente calidad de las comidas.

10/10 Excellent

N M Vienna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort