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Reviews of The Hollis Halifax a DoubleTree Suites by Hilton Hotel

4 out of 5
The Hollis Halifax a DoubleTree Suites by Hilton Hotel
1649 Hollis St, Halifax, NS

Reviews

8.2

Very good

Rating 10 - Excellent. 473 out of 1003 reviews" "
Rating 8 - Good. 265 out of 1003 reviews" "
Rating 6 - Okay. 139 out of 1003 reviews" "
Rating 4 - Poor. 59 out of 1003 reviews" "
Rating 2 - Terrible. 67 out of 1003 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Thane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Stephen on 2 May,2024
Thank you for the great review!

2/10 Terrible

Amanda

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arriving, there was only 1 staff member for check ins with a long line up with a lengthy wait time. Hot tub was NOT working, we were not notified before our stay or when we checked in. Room was basically falling apart, every time you opened a cupboard it fell off the hinges. One part of the room was freezing while the other was a sauna. The pool was a mess - no clean towels and tons of dirty ones lying around. Extremely disappointed in our stay!!!!
Stayed 1 night in Apr 2024
Response from Stephen on 1 May,2024
I'm so sorry that you experienced this. I will pass on your comments so that we can do better next time. Thank you for your valuable feedback.

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Stephen on 30 Apr,2024
Thank you for the awesome review!

10/10 Excellent

laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024
Response from Stephen on 22 Apr,2024
Thanks for the great review!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Stephen on 22 Apr,2024
Thanks for the awesome review!

6/10 Okay

Daniel

Travelled with family, Travelled with group
Liked: Staff & service
To start there was no heat. It’s 5 degrees outside bit turned off the heat so had two very loud portable heaters to make it tolerable. The room is not fully clean. The many surfaces have markings and stickiness from food and drinks and even after three nights they were never wiped down. They tolerate kids running around at all hours of the night slamming doors. The hot tub is non functional and the restaurant has limited selection but food is good. Their prices are within the local market which is why i was surprised to see a 4$ perperson charge for coffee at breakfast especially when it is free in the lobby and my wife does not drink coffee. I felt ripped off. There is a lot better for the price in this city.
Stayed 3 nights in Apr 2024
Response from Front Desk on 16 Apr,2024
Thank you for your review, clearly we did not meet your expectations and apologize for your experience. Your comments will ensure we better ourselves. We hope you give us a chance to provide you with a better stay in the future. Have a great day.

10/10 Excellent

Madison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on 16 Apr,2024
Thank you for the awesome review!!!

10/10 Excellent

Michael

Travelled with family
Liked: Property conditions & facilities
Great location, very friendly staff
Stayed 1 night in Apr 2024
Response from Stephen on 15 Apr,2024
Thanks for the awesome review!!!

4/10 Poor

Natasha

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The room look great upon arrival, decor was nice. Noticed the fine details of broken furniture, bubbled wall under window indicated water leak, looking further the wallpaper was peeling and black mold covering the walls. Specifically booked a hotel for hot tub, the hot tub was not filled for use. Staff was in throughout our stay to tidy the room which was nice. Staff was pleasant but a lot of miscommunication. For the price that was paid, we expected more attention to details.
Stayed 2 nights in Apr 2024
Response from Stephen on 10 Apr,2024
I am so sorry that you experienced this. We appreciate you letting us know and we will share this information with housekeeping and maintenance. We will do better in the future.

4/10 Poor

Devin

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Valet was inconvenient tv didn’t work no help was offered
Stayed 1 night in Mar 2024
Response from Front Desk on 9 Apr,2024
Thank you for your review. We apologize for your experience as we clearly did not meet your expectations. Your comments will ensure we better ourselves. Have a great day.

10/10 Excellent

Marc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Hot tub at pool was not working. Overall great property and area.
Stayed 1 night in Apr 2024
Response from Stephen on 9 Apr,2024
Thank you for your great review! We are working on getting the hot tub back up and running as quickly as possible.

8/10 Good

Andrew

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Front Desk on 2 Apr,2024
Thank you for your kind review. We look forward to welcoming you back in the near future.

10/10 Excellent

Sebastien

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Close to everything, clean bedrooms, however there is a lack noiseproofing, but overall it was a great experience
Stayed 1 night in Mar 2024
Response from Front Desk on 30 Mar,2024
Thank you for the great review!

8/10 Good

Brandy

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hot tub not in use which is the reason why I booked this spot , had I known I would of booked elsewhere
Stayed 1 night in Mar 2024
Response from Front Desk on 30 Mar,2024
We are very sorry the hot tub was not working as it expected. We are working on fixing it, and we will make sure to fix these issues for your next stay.

8/10 Good

Adrianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Stephen on 20 Mar,2024
Thanks for the great review!

4/10 Poor

Tiffany

Stayed 1 night in Mar 2024
Response from Frontdesk on 19 Mar,2024
Thank you for staying with us and leaving a review.

6/10 Okay

Deana

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hot tub and tvs weren't working. Took extra long for check in and check out.
Stayed 1 night in Mar 2024
Response from Stephen on 18 Mar,2024
We are very sorry things were not working as they should have. We will make sure to fix these issues for your next stay.

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Great staff
Stayed 2 nights in Mar 2024
Response from Front Desk on 13 Mar,2024
Thank you for your kind review. We appreciate you taking the time to do so and hope to welcome you back in the near future.

4/10 Poor

Adele

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from front desk on 13 Mar,2024
Thank you for your review, clearly we did not meet your expectations and apologize for your experience. Your comments will ensure we better ourselves. We hope you give us a chance to provide you with a better stay in the future. Have a great day.

6/10 Okay

Nat

Travelled with family
Liked: Staff & service
when we first got to our room, it wasn’t cleaned properly, had rings of drinks on almost every counter top, asked to be switched rooms, they switched us and i believe the second room had as much rings on the counter tops! at this point i just took my lysol wipes and wiped the counter down! saturday afternoon the pool was ok, we went in the hot tub as the maintenance guy was taking out the hose because he had refilled it, the water was perfect! Sunday morning we went to go back in the hot tub before leaving, and the water was green and disgusting. had an 8th year old boy who was very disappointed.. all in all we will not be returning to this hotel
Stayed 1 night in Mar 2024
Response from Stephen on 11 Mar,2024
I'm so sorry you experienced these challenges while you were staying with us. Hopefully, you will reconsider and stay with us again.

6/10 Okay

Ashley

Travelled with partner
Liked: Cleanliness, amenities
Check in was quick , however parking limited and we did not get the room we booked.
Stayed 1 night in Mar 2024
Response from Stephen on 11 Mar,2024
I am so sorry that you did not receive the room you wanted, we often upgrade people to suites but clearly that did not work for you and we should have had a discussion with you to avoid this, we will make sure to do so in the future.

10/10 Excellent

Dayna

Travelled with group
Liked: Cleanliness, property conditions & facilities
It was good
Stayed 1 night in Mar 2024
Response from Frontdesk on 4 Mar,2024
Thank you for staying with us and leaving a review.

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Stephen on 4 Mar,2024
Thank you for your kind review. We appreciate you taking the time to do so and hope to welcome you back in the near future.

10/10 Excellent

Caitlin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay! The front desk agent was so kind. Every encounter we had with the staff was pleasent. The room was very nice as well. Thank you
Stayed 1 night in Feb 2024
Response from Management on 2 Mar,2024
Thank you for your kind words for the staff, they will be reiterated. We are elated to hear about your stay and hope to welcome you back in the near future.

8/10 Good

Sophie

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Stephen on 26 Feb,2024
Thank you for your positive review!

8/10 Good

Travis

Stayed 1 night in Feb 2024
Response from Stephen on 21 Mar,2024
Thanks for the great review!

10/10 Excellent

Vincent, St-Lazare

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Stephen on 13 Feb,2024
Thank you for the awesome review!

10/10 Excellent

Kirsten

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Stephen on 6 Feb,2024
Thank you for the great review!

6/10 Okay

Brian, Edmonton

Travelled with family
Liked: Cleanliness
Somewhat faded. Room had several missing / broken parts. Sink plugged. Staff were not knowledgeable about basic things. Ie reported bathroom sink didn’t drain and they asked if it was something that could wait until we checked out.
Stayed 2 nights in Jan 2024
Response from Management on 3 Feb,2024
Thank you for your review, your concerns will be addressed internally. These are not standard practices, and we appreciate you bringing this to our attention so we may have it rectified.

10/10 Excellent

John D.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and knowledgeable staff. Room cleaning was excellent.
Stayed 2 nights in Jan 2024
Response from Front Desk on 3 Feb,2024
Thank you for your kind review, we hope to welcome you back in the near future.

10/10 Excellent

Paige

Stayed 2 nights in Jan 2024
Response from Stephen on 20 Mar,2024
Thank you for the awesome review!

10/10 Excellent

Jc

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Stephen on 15 Jan,2024
Thank you for the awesome review!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay at the Hollis was amazing! Will recommend 10/10
Stayed 1 night in Jan 2024
Response from Front Desk on 14 Jan,2024
Thank you for your kind review and words, we hope to welcome you back in the near future. Have a wonderful day.

10/10 Excellent

Erin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Response from Front Desk on 14 Jan,2024
Thank you for your kind review. We hope to welcome you back in the near future.

2/10 Terrible

Alec

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Terrible employees, who were no where around to help, because they were smoking weed instead of working. We went there for the pool and hot tub with the kids. Neither one was working According to some other unhappy guests so we never went swimming. The room was dirty and full of other people’s food and chips on the floor etc. there was no heat in the room and the wife and kids had to shiver in their jackets Extremely uncomfortable pillows
Stayed 2 nights in Jan 2024
Response from Management on 14 Jan,2024
Thank you for your review. You had reached out to the hotel directly and spoke with the General Manager last weekend. We appreciate your feedback and will ensure we do all we can do better our guest experience.

2/10 Terrible

Kenia

Disliked: Cleanliness, staff & service, property conditions & facilities
No me gustó
Stayed 2 nights in Dec 2023
Response from Front Desk on 8 Jan,2024
Thank you for your review, clearly, we did not meet your expectations and apologize for your experience. Your comments will ensure we better ourselves. Have a great day.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk on 8 Jan,2024
Thank you for your review. We hope to welcome you back in the near future

10/10 Excellent

Melanie

Stayed 1 night in Dec 2023
Response from Front Desk on 23 Jan,2024
Thank you for your kind review, we are elated to hear about your stay and hope to welcome you back in the near future.

10/10 Excellent

Dele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly. The breakfast were served be very excellent ladies.
Response from Stephen on 7 Feb,2024
Thank you for your awesome review! We will pass this on to the breakfast servers!

10/10 Excellent

Ken

Travelled with family, Travelled with pets
Liked: Amenities
Location and pet friendly.
Stayed 1 night in Dec 2023
Response from Front Desk on 4 Jan,2024
Thank you for taking the time to leave us a review, we look forward to seeing you again.

10/10 Excellent

Zara

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff. Would recommend
Stayed 1 night in Dec 2023
Response from Front Desk on 4 Jan,2024
Thank you for your kind review, we look forward to welcoming you back in the near future.

8/10 Good

Kristin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Staycation
The rooms were huge! Great for a family with a separate living room area. Great service from the front desk. Dinner at the restaurant was a bit lackluster but breakfast was great!
Stayed 1 night in Dec 2023
Response from Front Desk on 4 Jan,2024
Thank you for your review, we apologize about your recent experience in the restaurant but appreciate the kind review for the property. Your comments will be reiterated.

8/10 Good

Brad

Stayed 1 night in Dec 2023
Response from Front Desk on 10 Jan,2024
Thank you for your kind review. We look forward to welcoming you back.

10/10 Excellent

Priscila

Travelled with partner
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Front Desk on 4 Jan,2024
Thank you for your kind survey.

10/10 Excellent

Courtney

Travelled with family
Liked: Amenities
Excellent checkin experience and very friendly and helpful staff. Room was clean spacious and very nice
Stayed 1 night in Dec 2023
Response from Front Desk on 4 Jan,2024
Thank you for your review, we appreciate the kind feedback and will be sure to reiterate your comments.

10/10 Excellent

Megan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Response from Stephen on 5 Feb,2024
Thank you for your amazing review!

10/10 Excellent

Andrea

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Stephen on 5 Feb,2024
Thank you for your awesome review!

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After reading some other reviews I was a little worried about staying at this hotel, but it exceeded my expectations. Previous reviews had mentioned issues with the room temperature, but in my case, the room was cool and I was able to turn on the heat as I needed. The bedroom and living space each had a large window with a harbour view, the living area was clean and comfortable, the beds were extremely comfortable. Front desk staff were friendly and welcoming. If I had any complaint it would be that there was a bit of a musty smell around the sink, but it was not overwhelming or noticeable in the rest of the room. I liked that the layout of the suite wasn’t box-y. The location was minutes to the harbourfront which was perfect! It was definitely a pleasant stay and I will stay at this hotel the next time I am in Halifax.
Stayed 1 night in Dec 2023
Response from Front Desk on 15 Dec,2023
Thank you for your kind review, we are elated to hear about your experience with us and hope to welcome you back in the near future.

10/10 Excellent

Denise

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location - very clean and modern, not to mention yummy warm cookies at check. Valet parking only a few dollars extra and very convenient. Will definitely stay again!
Stayed 1 night in Nov 2023
Response from Front Desk on 10 Dec,2023
Thank you for your review, we greatly appreciate the kind words and ensure they are reiterated. We hope to welcome you back in the near future.

10/10 Excellent

Mary Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
Had a terrific 60th Birthday weekend at the Hollis. Beautiful property . Loved how close it is to dining and downtown amenities.
Stayed 2 nights in Dec 2023
Response from Management on 8 Dec,2023
Thank you for your kind review. We are elated to hear about your birthday experience. Your comments will be reiterated, and we hope to welcome you back in the near future.