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Reviews of IntercityHotel Hamburg Dammtor-Messe

4 out of 5
IntercityHotel Hamburg Dammtor-Messe
St. Petersburger Straße 1, Hamburg, HH

Reviews

8.4

Very good

Rating 10 - Excellent. 398 out of 1001 reviews" "
Rating 8 - Good. 455 out of 1001 reviews" "
Rating 6 - Okay. 105 out of 1001 reviews" "
Rating 4 - Poor. 29 out of 1001 reviews" "
Rating 2 - Terrible. 14 out of 1001 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ty

Liked: Cleanliness, staff & service, property conditions & facilities
Love the location
Stayed 1 night in Apr 2024
Response from Michael on 15 Apr,2024
Dear Ty,thanks for your great review.We are happy you have had a great time with us and in the beautiful city of HamburgTake care, best regards

10/10 Excellent

Klaus, New Hope

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and modern rooms, and within walking distance of interesting neighborhoods.
Stayed 2 nights in Mar 2024
Response from Clara on 2 Apr,2024
Thank you for your wonderful review! We're thrilled to hear that you found our rooms very clean and modern. Providing a comfortable and inviting atmosphere is a top priority for us. Additionally, we're glad that our location allowed you to explore interesting neighborhoods within walking distance. We strive to offer our guests convenience and accessibility to local attractions. We appreciate your kind words and hope to welcome you back for another enjoyable stay soon!

2/10 Terrible

Kristen

Stayed 3 nights in Jan 2024
Response from Michael on 17 Jan,2024
Hallo Kirsten,vielen Dank für Deine Bewertung.Ein Kommentar aus welchem Grund Du uns mit 2 von 10 bewertet hast, wäre schön gewesen. So können wir uns nicht verbessern und ist es nicht hilfreich.Alles GuteViele Grüße

8/10 Good

Adam

Stayed 1 night in Jan 2024
Response from Michael on 29 Jan,2024
Dear Adam,thank you for fantastic review.We are happy that you had such a great time.See you, all the best and take careBest regards

8/10 Good

Charles

Stayed 8 nights in Dec 2023
Response from Clara on 30 Jan,2024
Dear Adam,thank you for fantastic review.We are happy that you had such a great time.See you, all the best and take careBest regards

8/10 Good

HYUN KOO

Stayed 1 night in Dec 2023
Response from Juliane on 30 Dec,2023
Lieber Hyun Koo,vielen Dank für Deine tolle Bewertung. Wir freuen uns sehr, dass Du so eine gute Zeit bei uns in Hamburg hattest. Alles Gute und bis bald.Viele Grüße

10/10 Excellent

Ole

Stayed 2 nights in Dec 2023
Response from Michael on 21 Dec,2023
Lieber Ole,vielen Dank für Deine tolle Bewertung. Wir freuen uns sehr, dass Du so eine fantastische Zeit bei uns und in Hamburg hattest.Alles Gute, bis bald.Viele Grüße

6/10 Okay

Adrian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, tidy, but nothing special.
Hotel was clean and presentable. I had requested a double bed, but it was not provided. There was no hot water on the second morning, which was not great! Breakfast was a buffet and fine.
Stayed 2 nights in Dec 2023
Response from Michael on 11 Dec,2023
Dear Adrian,It's great to hear that you found our hotel clean and presentable. Your kind words inspire us to maintain the high standards of cleanliness and hygiene that we are known for.We regret to hear about your experiences with the bed and the hot water. Please accept our sincerest apologies for any inconvenience caused. We strive to offer an ideal stay for all our guests, and it seems that in this case we did not meet your expectations. On a positive note, we are glad you appreciated our breakfast buffet. We make every effort to provide a range of options that cater to all our guests' tastes.Thank you once again for sharing your feedback. We look forward to the opportunity of serving you better in the future.Best Regards,

8/10 Good

Louise

Stayed 3 nights in Nov 2023
Response from Michael on 7 Dec,2023
Liebe Louise,vielen Dank für Deine tolle Bewertung.Wir freuen uns sehr, dass Du so eine großartige Zeit bei uns und in Hamburg hattest.Bis zum nächsten Mal, alles GuteViele Grüße

10/10 Excellent

Thomas

Stayed 1 night in Nov 2023
Response from Michael on 7 Dec,2023
Lieber Thomas,vielen Dank für Deine tolle Bewertung.Wir freuen uns sehr, dass Du so eine großartige Zeit bei uns und in Hamburg hattest.Bis zum nächsten Mal, alles GuteViele Grüße

2/10 Terrible

Ahmadreza

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The air conditioner on 11th floor was bringing cigarette smoke from other room into mine. I had to change my room at midnight and got a twin bed instead of double bed. The bed was bed was so uncomfortable that I couldn't sleep.
Stayed 1 night in Nov 2023
Response from Michael on 30 Nov,2023
Dear Ahmadreza,Your experience is truly disheartening and we regret the inconvenience caused. We strive to offer our guests a pleasant stay and it seems we fell short in your case. It's unfortunate that you had to deal with the issue of smoke in your room. We understand how such a situation could disrupt your peace and comfort. Also, the discomfort you experienced with the bed is not indicative of the quality we aim to provide.We sincerely appreciate your feedback and will use it to make improvements. We hope to have the opportunity to better serve you in the future.Best Regards.

6/10 Okay

Bruno

Stayed 5 nights in Nov 2023
Response from Michael on 17 Nov,2023
Lieber Bruno,vielen Dank für Deine Bewertung.Wir hoffen Du hattest eine gute Zeit in Hamburg. Lass uns doch bei nächsten Mal auch einen Kommentar da, was Dir nicht so gut gefallen hat.Danke, alles GuteViele Grüße

10/10 Excellent

andreas

Stayed 1 night in Nov 2023
Response from Michael on 13 Nov,2023
Lieber Andreas,vielen Dank für Deine tolle Bewertung.Wir freuen uns sehr, dass Du so eine gute Zeit bei uns in Hamburg hattest.Bis bald, alles GuteViele Grüße

10/10 Excellent

Rafael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly exceeded my expectations, rooms seem new/renovated. Bed was comfortable and room was spotless. Will stay here again in the future.
Stayed 1 night in Oct 2023
Response from Michael on 6 Nov,2023
Dear RafaelYour feedback is greatly appreciated. It's delightful to hear that we were able to exceed your expectations and provide a comfortable, clean environment for your stay. It's our mission to deliver a high standard of service to all guests and we're glad we hit the mark for you.Looking forward to welcoming you back in the future. Best regards.

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, close to CCH, next to wonderful gardens.
Stayed 8 nights in Oct 2023
Response from Jessica on 29 Oct,2023
Thank you for taking the time to give us a feedback, that's very appreciated. We hope to host you again in a near future :)

8/10 Good

Bernard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I am an older person so soft maresses that are low to the ground are a problem - rest was great
Stayed 6 nights in Oct 2023
Response from Juliane on 27 Oct,2023
Hello Bernard, thank you very much for your feedback. We are glad you had a pleasant stay. Best regards

4/10 Poor

Faisal

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
Hotel does not have a bar, restaurant or room serv
The hotels. Com website showed that the hotel had bar and limited hours room service but there was no bar and room service at all. The reception was asked for a wake up call but there was no wake up call as wall.,at the time of check out the girl at the reception asked for the charges for breakfast although it was already paid through the hotels.com. Bed and room was nice but service was bad
Stayed 1 night in Oct 2023
Response from Juliane on 11 Oct,2023
Hello Faisal,thank you very much for leaving your feedback. We would like to apologize for the inconveniences you have had during your stay. We truly appreciate your Feedback in order to continuously improve our service and standards. Best regards

2/10 Terrible

John

Stayed 1 night in Oct 2023
Response from Juliane on 27 Oct,2023
Hallo John, vielen Dank für deine Bewertung. Es freut uns sehr, dass du bei uns warst. Um unseren Service stetig zu verbessern, würden wir gerne erfahren, mit welcher Leistung wir dich nicht überzeugen konnten. Nur so ist es uns möglich, an unseren Schwächen zu arbeiten. Viele Grüße

8/10 Good

Lucero

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
First time in Germany, great customer service staff spoke many languages-it was easy to communicate with staff. We flew in from California, spent a day riding the lime scooters going to most tourist attractions. We had a great time this location is also close to the db train station.
Stayed 2 nights in Sep 2023
Response from Juliane on 5 Oct,2023
Hello Lucero, thank you very much for your feedback. We are glad you had a pleasant stay at our hotel and we are looking forward to welcome you soon. Best regards

10/10 Excellent

Nina

Stayed 1 night in Sep 2023
Response from Juliane on 4 Oct,2023
Liebe Nina,vielen Dank für Deine Bewertung.Wir freuen uns sehr, dass Du so eine tolle Zeit in Hamburg und bei uns im Hotel hattest. Alles Gute, bis zum nächsten Mal!Schöne Grüße

10/10 Excellent

Lea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Juliane on 4 Oct,2023
Liebe Lea, vielen Dank für deine tolle Bewertung. Wir freuen uns sehr, dass du eine schöne Zeit in Hamburg hatten. Viele Grüße und bis bald.

6/10 Okay

Peter

Stayed 6 nights in Sep 2023
Response from Michael on 28 Sept,2023
Lieber Peter,vielen Dank für Ihre Bewertung.Schön, dass Sie eine gute Zeit bei uns hatten.Bis zum nächsten Mal

10/10 Excellent

Betina Winther

Stayed 3 nights in Sep 2023
Response from Michael on 12 Sept,2023
Liebe Betina,vielen Dank für Deine großartige Bewertung.Wir freuen uns sehr, dass Du so eine gute Zeit bei uns und in Hamburg hattest.Bis bald

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for the conference center.
Stayed 2 nights in Sep 2023
Response from Michael on 7 Sept,2023
Dear Paul,thanks for your great review.We are happy that you had such a great time in HamburgHope to see you againKind regards

10/10 Excellent

Oliver

Stayed 2 nights in Aug 2023
Response from Friederike on 1 Sept,2023
Lieber Oliver, vielen Dank für Ihre tolle Bewertung. Wir freuen uns, dass Sie eine schöne Zeit bei uns hatten. Bis bald und alles Gute für Sie

10/10 Excellent

ECE

Stayed 1 night in Aug 2023
Response from Friederike on 1 Sept,2023
Lieber Gast, vielen Dank für Ihre tolle Bewertung. Wir freuen uns, dass Sie eine schöne Zeit bei uns hatten. Bis bald und alles Gute für Sie

10/10 Excellent

Stefanie, Edmonds

Liked: Cleanliness, staff & service, property conditions & facilities
It’s directly across from the Planten un Blomen gardens, which are lovely!
Stayed 2 nights in Aug 2023
Response from Friederike on 1 Sept,2023
Dear Stefanie, thank for your review and your stay with us. We are happy that you have had a good time in Hamburg. All the best and take care

8/10 Good

Sulzer

Stayed 3 nights in Aug 2023
Response from Michael on 30 Aug,2023
Lieber Sulzer,vielen Dank für Ihre tolle Bewertung.Wir freuen uns, dass Sie eine schöne Zeit bei uns hattenBis bald, alles Gute für Sie

10/10 Excellent

Marco

Stayed 6 nights in Aug 2023
Response from Michael on 30 Aug,2023
Lieber Marco,vielen Dank für Ihre tolle Bewertung.Wir freuen uns, dass Sie so eine tolle Zeit bei uns und in Hamburg hattenAlles Gute

2/10 Terrible

Lida

Stayed 2 nights in Aug 2023
Response from Michael on 30 Aug,2023
Liebe Lida,vielen Dank für Ihre Bewertung.Sie scheinen nicht in Gänze zufrieden gewesen zu sein. Leider wissen wir nicht warum und können uns so nicht verbessern. Schade, so ist die Beweerttugn wenig hilfreichIhnen alles Gute

6/10 Okay

Thomas

Stayed 1 night in Aug 2023
Response from Michael on 22 Aug,2023
Dear ThomasThank for your review and your stay with us. We are happy that you have had a good time in Hamburg-All the best, take care

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Michael on 22 Aug,2023
Dear Keith,Thank for your review and your stay with us. We are happy that you have had a good time in Hamburg-All the best, take care

8/10 Good

Miguel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the best location. We always had to walk at least 10 minutes just to reach public transportation. Hair dryer available was terrible.
Stayed 4 nights in Aug 2023
Response from Michael on 18 Aug,2023
Dear Miguel,Dear customer,It's regrettable to hear that our location did not meet your expectations. We understand that accessible public transport is an important factor during travel, and your feedback is valuable to us.In regards to the hair dryer, we apologize for any inconvenience caused. We aim to provide amenities that are of high quality for our guests' comfort. Thank you for sharing your experience. Your feedback is important in helping us strive for continuous improvement. Best regards

10/10 Excellent

Maria

Stayed 2 nights in Aug 2023
Response from Michael on 14 Aug,2023
Dear MariaThank you so much for your review.We are very happy that you have had such a great time in Hamburg and with us.Hope to see you again

10/10 Excellent

Sunjay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Excellent stay, nice location and the free local ticket was a bonus .
Stayed 3 nights in Aug 2023
Response from Michael on 10 Aug,2023
Dear Sunjay, Your kind words and positive feedback certainly made our day! It's wonderful to learn that you had an excellent stay and enjoyed our prime location. We're also delighted that you found value in the complimentary local ticket.Our mission is to provide our guests with the best experience possible, and it sounds like we were able to accomplish that for you. Your satisfaction is our biggest reward.We hope to welcome you back very soon.

10/10 Excellent

Branka

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, next to the botanical garden, well connected by public transport. The breakfast was too expensive. Otherwise, the price is very correct.
Stayed 3 nights in Jul 2023
Response from Michael on 31 Jul,2023
Dear Banka,Thank you for your review. We are pleased that you found our location convenient and easily accessible. We understand that the cost of breakfast was a concern for you, however, we strive to offer our guests quality services at reasonable prices. Thank you for your feedback and we hope to see you back soon!

8/10 Good

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities
Trevlig personal, snabb och enkel incheckning. Väldigt bra med minikyl på rummet! Rummet blev dock väldigt varmt och luftkonditioneringen stängdes av emellanåt. Förutom det en högst positiv upplevelse! Mycket bra läge!
Stayed 4 nights in Jul 2023
Response from Michael on 24 Jul,2023
Tack för att du tog dig tid att lämna en recension till oss! Vi är så glada att du trivdes hos oss och att du tyckte att incheckningsprocessen var snabb och enkel. Vi är också glada över att du uppskattade minikylskåpet i ditt rum och det bekväma läget på vårt hotell. Vi förstår att temperaturen i ditt rum kunde ha varit bättre, och vi ber om ursäkt för eventuella obehag. På vår anläggning strävar vi alltid efter att skapa en bekväm atmosfär för våra gäster, och vi kommer naturligtvis att ta hänsyn till din feedback när vi letar efter sätt att förbättra våra tjänster. Tack än en gång för att du valde att bo hos oss; vi ser fram emot att välkomna dig tillbaka snart.

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Never book this hotel if you like your back…
Unbelievable hard beds (had to sleep on two duvets), bad attitude from the employees in the reception and ragged towels. The hotel is in bad condition and really needs a thorough cleaning and an upgrade. Especially to new and normal beds!
Stayed 3 nights in Jul 2023
Response from Michael on 22 Jul,2023
Dear GuestThank you for taking the time to review our hotel. We appreciate your feedback, both positive and negative. Our guests’ comfort is our top priority, so we apologize that we could not provide a restful stay due to the bedding. We would like our customers to know that we strive for excellence in customer service and cleanliness, and we are constantly re-evaluating our offerings to ensure a top-notch guest experience. Thank you again for your feedback and for giving us the opportunity to improve.

10/10 Excellent

Klaus, New Hope

Liked: Cleanliness, staff & service, property conditions & facilities
Modern clean hotel with comfortable beds and great bathroom. Pleasant and helpful staff.
Stayed 3 nights in Jul 2023
Response from Michael on 22 Jul,2023
Dear Klaus,Thank you for taking the time to review our hotel. We’re delighted to hear that you found the hotel clean and modern, with comfortable beds and great bathrooms. Your kind words about our staff are much appreciated and we strive to provide a pleasant and helpful experience for all of our guests. Thank you again for your feedback.

8/10 Good

Adegbayi

Stayed 3 nights in Jul 2023
Response from Michael on 22 Jul,2023
Dear Adegbayi,Thank you for your review.We are happy that you have had such a good time with us. Hope to see you again, take care

8/10 Good

Katarina

Stayed 1 night in Jul 2023
Response from Michael on 22 Jul,2023
Liebe Katarina,vielen Dank für Ihre Bewertung.Schön das Sie so eine gute Zeit bei uns hatten.Bis zum nächsten mal, alles Gute

10/10 Excellent

Lars

Stayed 2 nights in Jul 2023
Response from Michael on 18 Jul,2023
Lieber Lars,vielen Dank für Deine tolle Bewertung.Wir freuen uns sehr, dass Du so eine fantastische Zeit in Hamburg und bei uns hattest.Bis zum nächsten mal, alles GuteSchöne Grüße

2/10 Terrible

Lucian

Stayed 2 nights in Jul 2023
Response from Michael on 17 Jul,2023
Lieber Lucian,vielen Dank für Ihre Nachricht.Scheinbar waren Sie nicht zufrieden, da wäre es hilfreich, wenn Sie uns den Grund hätten zukommen lassen. So bringt es nicht viel. Alles Gute, schöne Grüße

10/10 Excellent

payam

Stayed 1 night in Jul 2023
Response from Michael on 10 Jul,2023
Lieber Payam,wir freuen uns sehr über Ihre Bewertung und dass Sie so eine tolle Zeit bei uns und in Hamburg hatten.Alles Gute und bis baldSchöne Grüße

6/10 Okay

Stefan

Stayed 3 nights in Jun 2023
Response from Michael on 28 Jun,2023
Lieber Stefan,vielen Dank für Deine Bewertung.Wir freuen uns, dass Du eine schöne Zeit in Hamburg hattest. Bis bald, alles GuteViele Grüße

10/10 Excellent

Stefan

Stayed 3 nights in Jun 2023
Response from Michael on 28 Jun,2023
Lieber Stefan,ganz lieben Dank für Deine tolle Bewertung. Wir freue uns sehr, dass Du so einen schönen Aufenthalt bei uns im Hotel und im schönen Hamburg hattestAlles Gute, bis baldViele Grüße

8/10 Good

Cl.

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023
Response from Michael on 20 Jun,2023
Dear Cl.Thank you for your review.We are happy that you have had such a great time in Hamburg and our HotelAll the best, take care

4/10 Poor

Paula

Stayed 3 nights in Jun 2023
Response from Michael on 14 Jun,2023
Liebe Paula,vielen Dank für Ihre Bewertung.Alles GuteSchöne Grüße

6/10 Okay

Konsta

Stayed 3 nights in Jun 2023
Response from Michael on 14 Jun,2023
Lieber Konsta,vielen Dank für Ihre Bewertung.Alles GuteSchöne Grüße

10/10 Excellent

Tim

Stayed 1 night in Jun 2023
Response from Michael on 7 Jun,2023
Lieber Tim,vielen Dank für Ihre tolle Bewertung.Wir freuen uns, dass Sie eine gute Zeit bei uns hatten und freuen uns Sie bald wieder begrüßen zu dürfen