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Reviews of C Hotel by Carmen's, BW Premier Collection

3 out of 5
C Hotel by Carmen's, BW Premier Collection
1530 Stone Church Rd E, Hamilton, ON

Reviews

9.4

Exceptional

Rating 10 - Excellent. 756 out of 1004 reviews" "
Rating 8 - Good. 202 out of 1004 reviews" "
Rating 6 - Okay. 25 out of 1004 reviews" "
Rating 4 - Poor. 8 out of 1004 reviews" "
Rating 2 - Terrible. 13 out of 1004 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room and the cleanliness. Staff extremely friendly and accomodating . Price was very good. WIll definitely stay there again.
Stayed 1 night in Apr 2024
Response from Brandy Jost, Operations Manager on 2 May,2024
Thank you, It was our pleasure to be your hosts at the C Hotel by Carmen's. I am truly pleased that you enjoyed your time with us!

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
loved the area restaurants galore nearby
Stayed 1 night in Apr 2024
Response from Brandy Jost, Operations Manager on 2 May,2024
I am truly pleased that you enjoyed your time with us!

10/10 Excellent

Chantal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for business travel. In the suburbs, car or Uber required to get downtown.
Stayed 4 nights in Apr 2024
Response from Brandy Jost, Operations Manager on 2 May,2024
Thank you for your feedback

10/10 Excellent

Barbara

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The checking process was seamless!
Stayed 1 night in Apr 2024
Response from Brandy Jost, Operations Manager on 2 May,2024
We are pleased we were able to get you in quickly.

10/10 Excellent

Busola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Jeremy

Travelled with family and small children
Liked: Amenities
Clean. Large rooms. Friendly staff.
Stayed 1 night in Apr 2024

8/10 Good

John

Stayed 1 night in Apr 2024

10/10 Excellent

Carradene

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Loved the theme of the hotel.
Stayed 2 nights in Apr 2024

10/10 Excellent

Lucia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely dinner at the Baci restaurant. Hotel staff very friendly. Our room was very clean and in good condition.
Stayed 2 nights in Apr 2024

10/10 Excellent

Long, Woodbridge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and convenient
Stayed 4 nights in Apr 2024

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable hotel on the edge of the city.
Stayed 1 night in Apr 2024

10/10 Excellent

Maryanne

Incredible staff
Stayed 2 nights in Apr 2024

10/10 Excellent

Simran

Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Celine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were comfortable, everything was clean and staff were very accommodating. Was a perfect space for our family.
Stayed 1 night in Apr 2024

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Great property
Stayed 1 night in Apr 2024

10/10 Excellent

bri

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good overall. rooms are very nice and clean, loved the complementary coffee station on the second floor lots of different beverage options. Pool area was also super nice and clean, and the water was super warm and nice. Check in and out was very easy. Overall 9/10
Stayed 1 night in Apr 2024

10/10 Excellent

Nancy

Stayed 4 nights in Apr 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Great value here. The only thing we did not appreciate was the smell of perfume in the lobby and the fact that we could not get the thermostat to stop the heat, but we did not complain about that - I'm sure they would have helped had we done so. The smell in the lobby really almost made us sick though....
Stayed 1 night in Mar 2024

2/10 Terrible

Manthan

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Joseph S. on 1 Apr,2024
Dear Manthan, Thank you for your feedback. I was disappointed to learn that we failed to meet and exceed your expectations during your time with us. I would like to firstly extend to you my sincere apologies for the problem you experienced during your stay. Again, thank you for your comments. Hopefully, we will have the opportunity to be welcoming you back soon for you to experiment the difference.

10/10 Excellent

Kelly, Sarnia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed our one night stay and would stay again in future. Staff were friendly during check in, lobby is very nice and we enjoyed the pool being open until 11:00 pm. Room was modern and clean but did have a couple of minor maintenance issues such as the bathroom sink tap being backwards.
Stayed 1 night in Mar 2024

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Blayr

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Joseph Sabido, Guest Services Manager on 25 Mar,2024
We are sorry to see your rating regarding your recent stay. Your business is very important to us and would appreciate further details so we may have the opportunity to address them.Please contact me directly.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Ralph

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The suite with 2 bedrooms was outstanding as my Wife and I had our daughter with us and this gave her privacy. Thanks, Ralph and Gail Mclean
Stayed 1 night in Mar 2024

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay and look forward to going back in the near future.
Stayed 1 night in Mar 2024

4/10 Poor

Everett, Whitefish

We called ahead to add our our daughters name to the reservation. She arrived and they wouldn’t let her check in. They ended calling us for clarification.
Stayed 1 night in Mar 2024
Response from Joseph Sabido, Guest Services Manager on 13 Mar,2024
I am sorry to read of any inconvenience experienced. To better be able to investigate further and be able to provide a better experience for you and others in the future. Please reach out to me directly.

8/10 Good

Shawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was poor quality.
Stayed 3 nights in Mar 2024
Response from Joseph Sabido, Guest Services Manager on 13 Mar,2024
I am sorry to hear of your disappointment with our breakfast offerings. Since we provide a full service a la carte breakfast, further details would be appreciated so we may have the opportunity to address your concerns.

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff except
Stayed 1 night in Mar 2024

10/10 Excellent

Michelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This room was excellent! Very clean, spacious and very quiet!! (We stayed Monday and Tuesday, might have helped the low noise level compared to a weekend?). The lobby and hallways had a nice smell, friendly staff. The beds were the most comfortable beds ever. We will definetly return if Hamilton is on our list to revisit in the future. Price was very reasonable!
Stayed 2 nights in Mar 2024

10/10 Excellent

Rami

Liked: Cleanliness, staff & service, property conditions & facilities
Great property. Nice and clean.
Stayed 3 nights in Feb 2024

2/10 Terrible

Chelsea

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Rude staff
Stayed 1 night in Feb 2024
Response from Joseph S. on 24 Feb,2024
Dear Chelsea, Thank you for taking the time to provide us with your feedback surrounding your recent stay with the C Hotel by Carmen's. I was disappointed to learn that we failed to meet and exceed your expectations during your time with us. I would like to firstly extend to you my sincere apologies for the problem you experienced during your stay. Please be assured that this is not typical of the very high standard on which we pride ourselves at C Hotel and I will be addressing this issue with the members of the team. We will be revisiting our standards with our front line employees to ensure that we do a better job in communicating our actions to our guests when situations of this nature do arise. We value your opinion and appreciate your feedback. I do hope we have the pleasure of welcoming you back to the hotel again in the near future.Sincerely yours, Joseph S. - Front Office Manager

2/10 Terrible

Kathryn

Stayed 1 night in Feb 2024

10/10 Excellent

Sunny

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service, very friendly staff, and clean property.
Stayed 1 night in Feb 2024

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
C Hotel always provides a great experience. Rooms are clean. Staff is friendly. Baci Restaurant is a great dining option. They have a pool, a gym, an espresso station with different types of hot beverages available. Looking forward to coming back again.
Stayed 1 night in Feb 2024

10/10 Excellent

SurinderPal

Nice property
Stayed 1 night in Jan 2024

10/10 Excellent

SurinderPal

Stayed 1 night in Jan 2024

10/10 Excellent

Jessie

Stayed 1 night in Jan 2024

10/10 Excellent

Andrea

Liked: Property conditions & facilities
Beautiful hotel, friendly staff. Highly recommend
Stayed 1 night in Jan 2024

8/10 Good

Susie

Liked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Olusegun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Danielle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Clean.

10/10 Excellent

SurinderPal

Stayed 1 night in Jan 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and well-maintained hotel. Can't go wrong.
Stayed 2 nights in Jan 2024

8/10 Good

Lloyd, Dresden

Travelled with partner
Stayed 2 nights in Jan 2024

10/10 Excellent

SurinderPal

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Bukola

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff on duty was excellent. Rooms were tidy and clean. I will return.
Stayed 1 night in Dec 2023