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Reviews of Hilton Garden Inn Toronto/Burlington

3 out of 5
Hilton Garden Inn Toronto/Burlington
985 Syscon Rd, Burlington, ON

Reviews

8.6

Excellent

Rating 10 - Excellent. 462 out of 947 reviews" "
Rating 8 - Good. 336 out of 947 reviews" "
Rating 6 - Okay. 98 out of 947 reviews" "
Rating 4 - Poor. 29 out of 947 reviews" "
Rating 2 - Terrible. 22 out of 947 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff was awesome, the room was fine.
Stayed 1 night in Apr 2024

8/10 Good

MELANIE

Travelled with family
Liked: Cleanliness, staff & service
It was a tad unfortunate that the pool was on maintenence but they accomodated us by allowing us to go to their nextdoor hotel the homewood suites.
Stayed 1 night in Apr 2024
Response from Mel on 27 Apr,2024
Thank you for your recent stay with us! We apologize for the inconvenience for not having the pool open for use

6/10 Okay

Bally

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Mel on 27 Apr,2024
Thank you for your recent stay with us!

10/10 Excellent

V

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mel on 27 Apr,2024
Thank you for your recent stay with us!

6/10 Okay

Carla

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The mattress need replacing. Good thing only there for 1 night. Back was so sore.
Stayed 1 night in Apr 2024
Response from Mel on 27 Apr,2024
Thank you for your recent stay with us! Your feedback is very important to us and will be relayed to our Housekeeping Supervisor for prevention.

8/10 Good

Aashma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean, rooms were spacious but Pillows were really bad, soft and old Hard to fall asleep. There was no exhaust fan in the bathroom that was very inconvenient and became smelly in the room.
Stayed 1 night in Apr 2024
Response from Mel on 27 Apr,2024
Thank you for your recent stay with us! We appreciate your feedback, which will be used to help deliver better service to our guests.

10/10 Excellent

Vernice, toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mel on 27 Apr,2024
Thank you for your recent stay with us!

10/10 Excellent

Vernice, toronto

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mel on 27 Apr,2024
Thank you for your recent stay with us!

10/10 Excellent

Mike

Stayed 1 night in Mar 2024
Response from Mel on 27 Apr,2024
Thank you for your recent stay with us!

6/10 Okay

bashar

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nothing really special
Stayed 1 night in Mar 2024
Response from Mel on 6 Apr,2024
Thank you for your recent stay with us.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly staff!
Stayed 1 night in Mar 2024
Response from Mel on 6 Apr,2024
Thank you for your recent stay with us.

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, with helpful staff and smooth processes.
Stayed 1 night in Mar 2024
Response from Mel on 6 Apr,2024
Thak you for your recent stay.

10/10 Excellent

Mottu

Stayed 1 night in Mar 2024
Response from Mel on 6 Apr,2024
Thank you for your recent stay with us.

10/10 Excellent

Nicole St.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful
Stayed 2 nights in Dec 2023
Response from Mel on 19 Mar,2024
Thank you for your recent stay with us at the Hilton Garden Inn Burlington.

10/10 Excellent

THAILEAH

Stayed 4 nights in Feb 2024
Response from Mel on 6 Apr,2024
Thank you for your recent stay with us

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mel on 5 Mar,2024
Thank you for your recent stay with us at the Hilton Garden Inn Burlington

10/10 Excellent

Lorie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to
Stayed 1 night in Mar 2024
Response from Mel on 5 Mar,2024
Thank you for your recent stay with us at the Hilton Garden Inn Burlington. We hope you had a great stay!

2/10 Terrible

Christine

Disliked: Amenities
I booked the room with 146 dollars and at the checkin the withdrawal 250$ from my credit card.. this is fraud
Stayed 1 night in Mar 2024
Response from Mel on 5 Mar,2024
Thank you for your feedback regarding your recent stay.The additional deposit taken for 100 is for any incidentals if any used during your stay. Please be advised that all guests who do check in do get the same additional authorization taken. If not used this is released and returned to guest directly. Please note this may take 2-3 days. I apologize that this information was not relayed to you upon arrival.

10/10 Excellent

Karan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Mel on 5 Mar,2024
Thank you for your recent stay with us at the Hilton Garden Inn Burlington. We hope you had a great stay!

4/10 Poor

Nellie

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This hotel really needs an up date!
Stayed 1 night in Feb 2024
Response from Mel on 5 Mar,2024
Thank you for your recent stay with us at the Hilton Garden Inn Burlington. We appreciate your feedback!

10/10 Excellent

Tom

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, accessibility, great room, location, very welcoming staff
Stayed 1 night in Feb 2024
Response from Mel on 5 Mar,2024
Thank you for your recent stay with us at the Hilton Garden Inn Burlington. We hope you had a great stay!

8/10 Good

CHRISTOPHER, West Chester

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, great restaurant and SOME proactive employees. However, the hallways were freezing cold and there was a mixup with my room, my key, maid service and a not very kind employee dealing with the room cleaning problem. The bar and breakfast area has incredibly nice and helpful people.
Stayed 2 nights in Jan 2024
Response from Mel on 5 Mar,2024
Thank you for your recent stay with us at the Hilton Garden Inn Burlington. We appreciate your feedback!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mel on 5 Mar,2024
Thank you for your recent stay with us at the Hilton Garden Inn Burlington. We hope you had a great stay!

10/10 Excellent

Gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Mel on 5 Mar,2024
Thank you for your recent stay with us at the Hilton Garden Inn Burlington. We hope you had a great stay!

8/10 Good

Tomson

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aside from the temperature of the place being quite chilly even when we had the heater turned on fully, the place was quite nice!
Stayed 2 nights in Dec 2023
Response from Mel on 5 Mar,2024
Thank you for your recent stay with us at the Hilton Garden Inn Burlington. We hope you had a great stay!

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Dec 2023

10/10 Excellent

Dolcita

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was a short distance from the office. The room was very comfortable and the staff was very friendly and attentive. I especially liked that there was a microwave oven in the room.
Stayed 2 nights in Dec 2023

10/10 Excellent

Bruce

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Make Sure You Eat In!
Awesome restaurant in the hotel, a pleasant surprise!
Stayed 2 nights in Dec 2023

2/10 Terrible

Donald

Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Chill Night In
Came to get some work done and relax — so the jacuzzi was great! All staff I encountered we super nice and very friendly. Room was good -- pillows were too soft, bed was comfy though. Also, it was really nice to have a decent-sized mini fridge. The USB charger by the bed was helpful, as I only had a cord on me. The hotel is much closer to the highway than expected, so if your room is facing the QEW and are a light sleeper bring earplugs. The hotel overall was pretty quiet, but if people were talking in the hallway you could hear everything. Will definitely come back here and bring my own pillow!
Stayed 1 night in Dec 2023

8/10 Good

Melissa

Stayed 1 night in Dec 2023
Response from Mel on 5 Mar,2024
Thank you for your recent stay with us at the Hilton Garden Inn Burlington. We hope you had a great stay!

8/10 Good

Kiranjit

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and welcoming
Stayed 1 night in Dec 2023

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second stay here and I love it! The staff is awesome. In a world where customer service seems to be declining, this hotel definitely shows up! Restaurant food is good too. So if you’re too tired to go somewhere, it’s a great option! Highly recommend.
Stayed 1 night in Dec 2023

10/10 Excellent

Allysa

Stayed 1 night in Dec 2023

8/10 Good

Prabhnoor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great i specifically booked this room for the jetted bathtub but in the middle of the night when i tried it doesn't work so i was upset hope somebody read it and fix it and i hope on my next stay it would be fixed rest all was perfect !
Stayed 1 night in Nov 2023

8/10 Good

paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Accomodating!
My sister and I were staying at the Hilton for a friends wedding, and due to the timing of everything needed earlier check in in order to make it on time. The front desk was able to accomodate this eventhough I called day of and let us check in even earlier than we originally requested. Great customer service, would stay here again!
Stayed 1 night in Oct 2023
Response from sanam on 3 Nov,2023
Thank you for your Recent stay with us!

10/10 Excellent

Carmen

Stayed 1 night in Oct 2023

6/10 Okay

SHAHRAM

Travelled with family
The property is not as clean as as few years ago when I stayed here.it does need some work. It is over priced. Breakfast not included anymore. It is just an average hotel here nothing special.
Stayed 1 night in Oct 2023
Response from sanam on 3 Nov,2023
We Apologize that you didn't have a great experience during your recent stay with us. We will look over this matter very seriously and try to improve on it. Thank you for bringing it to our attention.

10/10 Excellent

KEN

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ontario in Fall Colors
From the time we arrived Sat pm until the following Sat we had a very comfortable time in Burlington. We were able to locate centrally between TO, Hamilton, Brantford and Fergus to see friends and family.
Stayed 7 nights in Oct 2023
Response from sanam on 25 Oct,2023
Thank you for your resent stay with us!

10/10 Excellent

Jason

Stayed 1 night in Oct 2023
Response from sanam on 3 Nov,2023
Thank you for your recent stay with us!

10/10 Excellent

AUSTIN

Stayed 2 nights in Oct 2023
Response from Mel on 17 Nov,2023
Thank you for your recent stay.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find,friendly staff
Stayed 1 night in Oct 2023
Response from sanam on 17 Oct,2023
Thank you for your resent stay with us!

8/10 Good

Shelley

I’ll be back!
Stayed 4 nights in Oct 2023
Response from sanam on 17 Oct,2023
Thank you for staying with us!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Would have liked to have some bacon with breakfast
Stayed 2 nights in Oct 2023
Response from sanam on 17 Oct,2023
Thank you for staying with us! We appreciate your Feedback and we will consider your request.

6/10 Okay

Leslie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great hotel they just need new beds
Stayed 1 night in Sep 2023
Response from sanam on 17 Oct,2023
Thank you for your stay with us!

8/10 Good

Brenda, St Georges

Travelled with family
Liked: Staff & service, amenities
The staff were friendky and helpful!
Stayed 1 night in Sep 2023
Response from sanam on 17 Oct,2023
Thank you for staying with us!

8/10 Good

Allan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is conveniently located close to the highway and good for overnight stops. Clean and functional.
Stayed 1 night in Sep 2023
Response from Mel on 17 Sept,2023
Thank you for your recent stay!

6/10 Okay

Nidhi

Room service not so great
Stayed 2 nights in Sep 2023
Response from Mel on 15 Sept,2023
Thank you for your recent stay!

6/10 Okay

Deanna

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property had a fair amount of garbage on it and the garbage cans were overflowing with beer cans from a party held on the Friday night in the courtyard that was very loud. The staff on Friday night questioned me when I asked for another blanket instead saying no problem will bring you one shortly. Other than that the stay was reasonable. If you’re looking for a party hotel this is one the for you!
Stayed 2 nights in Sep 2023
Response from sanam on 17 Oct,2023
Thank you for staying with us! We apologies for the inconvenience during your stay