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Crowne Plaza Hangzhou Heda, an IHG Hotel

Photo gallery for Crowne Plaza Hangzhou Heda, an IHG Hotel

Exterior
Indoor pool
Presidential Suite, 1 King Bed | Down duvets, minibar, in-room safe, desk
Presidential Suite, 1 King Bed | Down duvets, minibar, in-room safe, desk
Down duvets, minibar, in-room safe, desk

Overview of Crowne Plaza Hangzhou Heda, an IHG Hotel

Crowne Plaza Hangzhou Heda, an IHG Hotel

4.0 star property

9.8/10 Exceptional

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym
Map
No 523 Jinsha Avenue, HEDA, Hangzhou, Zhejiang, 310018

Explore the area

  • Popular LocationChongyi Church15 min drive
  • Popular LocationHappy Seasons Park19 min drive
  • Popular LocationMIXC Mall23 min drive
  • AirportHangzhou (HGH-Xiaoshan Intl.)32 min drive

Room options

About this area

Hangzhou

Located in Hangzhou, Crowne Plaza Hangzhou Heda, an IHG Hotel is in the city centre. Travellers eager for a bit of culture can stop by Hangzhou Grand Theatre, while those who have shopping on the agenda may want to visit MIXC Mall and Hangzhou China Silk Town. Looking to enjoy an event or a game while in town? See what's happening at Hangzhou Olympic Sports Center or Huanglong Stadium.
Visit our Hangzhou travel guideOpens in a new window
Map

What's nearby

  • Chongyi Church - 15 min drive
  • Hangzhou City Planning Exhibition Hall - 16 min drive
  • Happy Seasons Park - 19 min drive
  • MIXC Mall - 23 min drive
  • Hangzhou Grand Theatre - 25 min drive

Getting around

  • Gaosha Road Station - 7 min walk
  • East Railway Station (East Square) Station - 13 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 32 min drive

Restaurants

  • Smooy - 1 min walk
  • 食其家 - 5 min walk
  • Lillian Bakery - 5 min walk
  • Bonjour Steak - 5 min walk
  • 小杨生煎 - 5 min walk

About this property

Crowne Plaza Hangzhou Heda, an IHG Hotel

4-star hotel located in Jianggan
At Crowne Plaza Hangzhou Heda, an IHG Hotel, you can look forward to a terrace, dry cleaning/laundry services and a bar. Be sure to enjoy a meal at any of the 3 on-site restaurants. In addition to a 24-hour fitness centre and a business centre, guests can connect to free in-room WiFi.
Other perks include:
  • An indoor pool
  • Free self-parking
  • Buffet breakfast (surcharge), motorhome/coach/lorry parking and express check-out
  • A porter/bellboy, a lift and luggage storage
Room features
All 328 rooms feature comforts, such as 24-hour room service and jetted bathtubs, in addition to perks, such as pillow menus and air conditioning.
Other conveniences in all rooms include:
  • Down duvets and free rollaway/extra beds
  • Bathrooms with jetted baths and rainfall showers
  • LCD TVs with satellite channels
  • Electric kettles, daily housekeeping and desks

Languages

Chinese (Mandarin), English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Clean Promise (IHG)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking on site

Food and drink

  • Buffet breakfast available for a fee 6 AM–10 AM on weekdays and 6 AM–10:30 AM on weekends: CNY 148 per person
  • 3 restaurants
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Char

Things to do

  • 24-hour fitness centre
  • Indoor pool

Family friendly

  • Free rollaway/extra beds
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Business services

  • Business centre
  • Conference space (8073 square feet)
  • Meeting rooms - 10

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (selected rooms)
  • Lift
  • Grab bar near toilet
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Down duvet
  • Free rollaway beds
  • Pillow menu

Bathroom

  • Dressing gowns
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Jetted bath
  • Private bathroom
  • Rainfall showerhead

Entertainment

  • LCD TV
  • Films for purchase
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Similar properties

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Business-friendly
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Free WiFi
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4 star
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Hotel
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Policies

Check-in

Check-in from 2:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds!

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: CNY 500 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately CNY 148 per person
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Pool access available from 7 AM to 11 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Crowne Plaza Hangzhou Heda Hotel
Crowne Plaza Heda Hotel
Crowne Plaza Heda
Crowne Plaza Hangzhou Heda
Crowne Plaza Hangzhou Heda, an IHG Hotel Hotel
Crowne Plaza Hangzhou Heda, an IHG Hotel Hangzhou
Crowne Plaza Hangzhou Heda, an IHG Hotel Hotel Hangzhou

Frequently asked questions

Does Crowne Plaza Hangzhou Heda, an IHG Hotel have a pool?

Yes, this property has an indoor pool. Pool access is from 7 AM to 11 PM.

How much does it cost to stay at ?

As of 21 Mar,2023, prices found for a 1-night stay for 2 adults at on 26 Mar,2023 start from S$115.21, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Crowne Plaza Hangzhou Heda, an IHG Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Crowne Plaza Hangzhou Heda, an IHG Hotel?

Self-parking is free at this property.

What time is check-in at Crowne Plaza Hangzhou Heda, an IHG Hotel?

Check-in is from 2:00 PM - anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Crowne Plaza Hangzhou Heda, an IHG Hotel?

Checkout is at noon. Late check-out is available for a fee.

Where is Crowne Plaza Hangzhou Heda, an IHG Hotel located?

Located in Jianggan, this hotel is within 12 mi (20 km) of MIXC Mall, Hangzhou Grand Theatre and Hangzhou Tower Shopping Mall. Hangzhou China Silk Town and West Lake are also within 16 mi (25 km). Gaosha Road Station is 7 minutes by foot and Jinshahu Station is 11 minutes.

Can I cancel my reservation for free at Crowne Plaza Hangzhou Heda, an IHG Hotel and receive a full refund?

Yes, Crowne Plaza Hangzhou Heda, an IHG Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Crowne Plaza Hangzhou Heda, an IHG Hotel cancellation policy on our site for more details about any exclusions or requirements.

Crowne Plaza Hangzhou Heda, an IHG Hotel Reviews

Crowne Plaza Hangzhou Heda, an IHG Hotel Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 9 out of 10 reviews" "
" "10 - Excellent 90%
Rating 8 - Good. 1 out of 10 reviews" "
" "8 - Good 10%
Rating 6 - Okay. 0 out of 10 reviews" "
" "6 - Okay 0%
Rating 4 - Poor. 0 out of 10 reviews" "
" "4 - Poor 0%
Rating 2 - Terrible. 0 out of 10 reviews" "
" "2 - Terrible 0%

9.8/10

Cleanliness

9.8/10

Staff & service

8.0/10

Amenities

9.1/10

Property conditions & facilities

10.0/10

Eco-friendliness

Reviews

10/10 Excellent

Allen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Sep 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was disappointed with the pool. It should be advertised as a kiddy pool because it is not deep enough to swim in. The room was great. The breakfast buffet was good, but overpriced. Location to shopping and the subway is excellent
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good service, good room, good bathroom, good food.
Stayed 1 night in May 2019

10/10 Excellent

leihong

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
不錯，都乾淨，又方便
Stayed 1 night in Mar 2021

10/10 Excellent

ChunMing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
不錯的地方，服務也都很好
Stayed 4 nights in Aug 2019

10/10 Excellent

YOUNG KOO, 서울

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It is so good!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019