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Crowne Plaza Hangzhou Heda, an IHG Hotel

Photo gallery for Crowne Plaza Hangzhou Heda, an IHG Hotel

Primary image
Indoor pool
Down duvets, minibar, in-room safe, desk
Down duvets, minibar, in-room safe, desk
Down duvets, minibar, in-room safe, desk

Overview of Crowne Plaza Hangzhou Heda, an IHG Hotel

Crowne Plaza Hangzhou Heda, an IHG Hotel

4.0 star property

4.9/5 Exceptional

Guests rated this property 4.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym
Map
No 523 Jinsha Avenue, HEDA, Hangzhou, Zhejiang, 310018

Explore the area

  • AirportHangzhou (HGH-Xiaoshan Intl.)33 min drive
  • Popular LocationBroken Bridge35 min drive
  • Popular LocationWest Lake39 min drive
  • Popular LocationAutumn Moon Over the Calm Lake45 min drive

Choose dates to view prices

About this area

Hangzhou

Located in Hangzhou, Crowne Plaza Hangzhou Heda, an IHG Hotel is in the city centre. Travellers eager for a bit of culture can stop by Hangzhou Grand Theatre, while those who have shopping on the agenda may want to visit MIXC Mall and Hangzhou China Silk Town. Looking to enjoy an event or a game while in town? See what's happening at Hangzhou Olympic Sports Center or Huanglong Stadium.

What's nearby

  • Chongyi Church - 15 min drive
  • MIXC Mall - 29 min drive
  • Broken Bridge - 35 min drive
  • West Lake - 39 min drive
  • Autumn Moon Over the Calm Lake - 45 min drive

Getting around

  • Gaosha Road Station - 7 min walk
  • Hangzhou East Railway Station - 13 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 33 min drive

About this property

Crowne Plaza Hangzhou Heda, an IHG Hotel

Art Deco Hangzhou hotel in Jianggan with 3 restaurants
This hotel features 3 restaurants, an indoor pool and a 24-hour fitness centre. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, 24-hour room service and a business centre.
Crowne Plaza Hangzhou Heda, an IHG Hotel offers 328 air-conditioned accommodations with minibars and a safe. Beds feature down comforters. A pillow menu is available. 43-inch LCD televisions come with satellite channels and pay-per-view films. Bathrooms include baths or showers with a jetted bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries.

This Hangzhou hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.

Languages spoken

Chinese (Mandarin), English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60ยฐC or hotter
Follows the standard cleaning and disinfection practices of Clean Promise (IHG)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking on site

Food and drink

  • Buffet breakfast available for a fee 6 AMโ€“10 AM on weekdays and 6 AMโ€“10:30 AM on weekends: CNY 148 per person
  • 3 restaurants
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Char

Things to do

  • 24-hour fitness centre
  • Indoor pool

Family friendly

  • Free rollaway/extra beds
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service

Business services

  • Business centre
  • Conference space (8073 square feet)
  • Meeting rooms - 10

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar near toilet
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Down duvet
  • Free rollaway beds
  • Pillow menu

Bathroom

  • Dressing gowns
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Jetted bath
  • Private bathroom
  • Rainfall showerhead

Entertainment

  • 43-inch LCD TV
  • Films for purchase
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 18

Check-out

Check-out before noon
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds!

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: CNY 500 per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: CNY 148 per person (approximately)
  • Early check-in is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

We should mention

Pool access available from 7 AM to 11 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Crowne Plaza Hangzhou Heda Hotel
Crowne Plaza Heda Hotel
Crowne Plaza Heda
Crowne Plaza Hangzhou Heda
Crowne Plaza Hangzhou Heda, an IHG Hotel Hotel
Crowne Plaza Hangzhou Heda, an IHG Hotel Hangzhou
Crowne Plaza Hangzhou Heda, an IHG Hotel Hotel Hangzhou

Overall score and ratings

4.9

Exceptional

Rating 5 - Excellent. 8 out of 9 reviews
5 - Excellent 89%
Rating 4 - Good. 1 out of 9 reviews
4 - Good 11%
Rating 3 - Okay. 0 out of 9 reviews
3 - Okay 0%
Rating 2 - Poor. 0 out of 9 reviews
2 - Poor 0%
Rating 1 - Terrible. 0 out of 9 reviews
1 - Terrible 0%

4.9/5

Cleanliness

4.9/5

Staff & service

4.0/5

Amenities

4.5/5

Property conditions & facilities

5.0/5

Eco-friendliness

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Sep 2021

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was disappointed with the pool. It should be advertised as a kiddy pool because it is not deep enough to swim in. The room was great. The breakfast buffet was good, but overpriced. Location to shopping and the subway is excellent
Stayed 1 night in Jul 2019

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good service, good room, good bathroom, good food.
Stayed 1 night in May 2019

5/5 Excellent

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
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Stayed 1 night in Mar 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
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Stayed 4 nights in Aug 2019

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

5/5 Excellent

Stayed 2 nights in Mar 2019

5/5 Excellent

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It is so good!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Stayed 2 nights in Feb 2019

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019