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Holiday Inn Express Hangzhou Westlake East by IHG

2.5 star property
Holiday Inn Express Hangzhou Westlake East combines business efficiency with relaxation, offering a restaurant to unwind and a business center to stay productive

Choose dates to view prices

Travelers find a practical base at this IHG Hotel in Shangcheng, starting the day with a complimentary self-serve breakfast. Enjoy free in-room WiFi, convenient dry cleaning, meeting rooms for business, and a restaurant for evening relaxation.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Business services
  • Laundry room
The current price is S$70
includes taxes & fees
6 Apr - 7 Apr

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Standard Room, Multiple Beds, City View

Down duvets, minibar, in-room safe, individually decorated

Standard Room, Multiple Beds, City View

  • City view
  • 32 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Room (Specialty)

Down duvets, minibar, in-room safe, individually decorated

Room (Specialty)

  • City view
  • 32 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room

Down duvets, minibar, in-room safe, individually decorated

Standard Room

  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed, Lake View

Down duvets, minibar, in-room safe, individually decorated

Standard Room, 1 King Bed, Lake View

  • Lake view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds, Lake View

Down duvets, minibar, in-room safe, individually decorated

Standard Room, 2 Single Beds, Lake View

  • Lake view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 King Bed

Down duvets, minibar, in-room safe, individually decorated

Standard Room, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

View from room

Standard Room, 1 King Bed, City View

  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds

Down duvets, minibar, in-room safe, individually decorated

Standard Room, 2 Single Beds

  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 2 Single Beds, City View

View from room

Standard Room, 2 Single Beds, City View

  • City view
  • 32 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite, 1 Bedroom

Down duvets, minibar, in-room safe, individually decorated

Suite, 1 Bedroom

  • Lake view
  • 64 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

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About the area

Located in Shangcheng neighbourhood, Holiday Inn Express Hangzhou Westlake East by IHG is connected to a railway/underground station. West Lake and Xixi National Wetland Park reflect the area's natural beauty and area attractions include Xihu Tiandi and Zhejiang Science and Technology Museum. Looking to enjoy an event or a game while in town? See what's happening at Hangzhou Stadium or Yellow Dragon Sports Center. Visit our Hangzhou travel guide
Map
NO.2 WESTLAKE AVENUE, SHANGCHENG DISTRICT, Hangzhou, 310009

What's nearby

  • West Lake which includes a river or creek and night scenes
    West Lake
    2 min drive - 2.2 km
  • Qinghefang Old Street
    2 min drive - 1.6 km
  • Wushan Night Market
    2 min drive - 1.6 km
  • Zhejiang University First Affiliated Hospital
    2 min drive - 2.2 km
  • Westlake Yintai Commercial Center
    3 min drive - 2.2 km

Getting around

  • Moyetang Station
    1 min walk
  • Hangzhou Station
    2 min walk
  • Hangzhou (HGH-Xiaoshan Intl.)
    27 min drive

Restaurants

  • McDonald's 麦当劳
    19 min walk
  • 甘其食·手工大包子·粥(清泰街二店)
    18 min walk
  • 红门茶膳
    2 min drive
  • 张生记
    15 min walk
  • 滿江紅
    3 min drive

About this property

Holiday Inn Express Hangzhou Westlake East by IHG

Hotel near West Lake
You can look forward to free self-service breakfast, dry cleaning/laundry services and a business centre at Holiday Inn Express Hangzhou Westlake East by IHG. In addition to a restaurant, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • A banquet hall, meeting rooms and free newspapers
  • A front desk safe, a vending machine and a lift
  • ATM/banking services and a 24-hour front desk
Room features
All 252 individually furnished rooms offer comforts, such as pillow menus and laptop-friendly workspaces, as well as perks, such as air conditioning and separate sitting areas.
Extra conveniences in all rooms include:
  • Bathrooms with baths or showers and hairdryers
  • 42-inch TVs with satellite channels
  • Wardrobes/cupboards, separate sitting areas and heating

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free self-serve breakfast available daily 6:30 AM to 10:00 AM
  • A restaurant

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre
  • Conference centre (1,619 square foot of space)
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Area rugs in room
  • Front entrance ramp
  • Hardwood flooring in room
  • Lift (91 centimetre wide door)
  • Low-height door lock
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 21 floors
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 42-inch TV with satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in time starts at 2:00 PM
Minimum check-in age - 16

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Cleaning/housekeeping/linen are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

No pets and no service animals are allowed at this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Property is also known as

Holiday INN EXP Westlake East
Holiday Inn Express Hangzhou Westlake East
Holiday Inn Express Hangzhou Westlake East by IHG Hotel
Holiday Inn Express Hangzhou Westlake East an IHG Hotel
Holiday Inn Express Hangzhou Westlake East by IHG Hangzhou
Holiday Inn Express Hangzhou Westlake East by IHG Hotel Hangzhou

Frequently asked questions

Is Holiday Inn Express Hangzhou Westlake East by IHG pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Holiday Inn Express Hangzhou Westlake East by IHG?

As of 21 Mar, 2026, prices found for a 1-night stay for 2 adults at Holiday Inn Express Hangzhou Westlake East by IHG on 6 Apr, 2026 start from S$70, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Holiday Inn Express Hangzhou Westlake East by IHG?

Limited spots are available.

What time is check-in at Holiday Inn Express Hangzhou Westlake East by IHG?

Check-in begins at 2:00 PM.

What time is check-out at Holiday Inn Express Hangzhou Westlake East by IHG?

Checkout is at noon.

Where is Holiday Inn Express Hangzhou Westlake East by IHG located?

Located in Shangcheng, this hotel is 1.2 mi (2 km) from Museum of Traditional Chinese Medicine and 1.6 mi (2.5 km) from West Lake. Phoenix Mosque and Si Cheng Church are also within 2 miles (3 km). Moyetang Station and Hangzhou Station are within a 2-minute walk.

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Reviews

Holiday Inn Express Hangzhou Westlake East by IHG Reviews

8.8

Excellent

8.8

Cleanliness

8.4

Amenities

8.6

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 32 out of 54 reviews
Rating 8 - Good. 12 out of 54 reviews
Rating 6 - Okay. 7 out of 54 reviews
Rating 4 - Poor. 1 out of 54 reviews
Rating 2 - Terrible. 2 out of 54 reviews

Reviews

Verified

6/10 Okay

Yan Lung

Liked: Amenities
Lots of inexperienced staffs. Service are in average standards. Room cleaning is not detail, always has shortages in the refill. Breakfast is good. Noisy, kids are playing around in the rear side of the lobby and the restaurant.
Stayed 4 nights in Apr 2025
Verified

8/10 Good

Yanchao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is next to the high speed train station and 2 subway stops away from the West Lake. 20 minutes walk to the walking street shopping center.very convenient. Check in was too slow, amenities are basic. No refrigerator in room. Didn’t go for breakfast, heard is decent but limited offerings of western food. Overall very good value for the money.
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

BIG TIP ON CHECKOUT

Good place to stay on a budget, high quality for price. Good size clean rooms. great staff. Good location . No disgusting smokers noticed as per Chinese-name hotels. TIP. watch out. Some hotels in China don't understand the hotels.com (expedia) credit system... ask for a manager if the staff start trying to get the money off you. They must debit the booking code in expedia where your money was held in trust if you pre-paid. You may have to insist on the manager. ALLOW TIME !! Most western hotel names understand, but I still get about 1 in 10 that doesn't. Be aware Hotels.com is owned by expedia.... this will help greatly. There is no translation name for expedia either. Stick with western-named hotels , not obvious chinese ones like "happy blossom golden sun bloom "etc etc. You are also more likely to not get stuck with problems of language.
Stayed 5 nights in Apr 2024
Verified

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole experience was great
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Johnson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Special thanks go to CC Zheng, who enthustically help me book a taxi to airport. Thanks CC
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in May 2024
Verified

10/10 Excellent

martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Holiday inn good quality on a budget.

Good quality, but relatively budget hotel. Semi western which gives a good flavour of local, but without filthy smokers. We got a higher grade room for little more on hotels.com. Good to see the stinky smokers are finally being given the bums rush in china... at more western hotels anyway. Their pervasive stink is unbearable at very chinese hotels, so be warned. Generally a western name gets you better quality as they have a brand to protect.
Stayed 1 night in Apr 2024
Verified

8/10 Good

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is abuting on another hotel and it made us difficult to find its excat location. There is no lay-by/taxi stand in front of the hotel to facilitate arrival at/department from the hotel.
Stayed 1 night in Dec 2023
Verified

2/10 Terrible

kil hwan

Disliked: Property conditions & facilities
This hotel don't furture refrigerator.
Stayed 3 nights in Aug 2023
Verified

6/10 Okay

PIN LENA

The good about this hotel is the proximity to the Metro Station. However when it come to cleanliness, there is room of improvement. The aircon vent in the room is filled with a thick layer of dirt. Please do arrange for servicing upon review of this feedback. Aside the front desk staff on night shift need to be more attentive to customers' request. We do understand there maybe fewer staff on duty but please do not respond negatively. Thank you.
Stayed 4 nights in Jul 2024
Verified

10/10 Excellent

Kuan-Yao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

來杭州的好選擇

乾淨整潔的環境，豐富的早餐！
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

SHUIMING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

美好安靜的

環境優雅 安靜噪音無
Stayed 3 nights in Jan 2025
Verified

8/10 Good

Hiroshi

Liked: Cleanliness, amenities, property conditions & facilities
洗衣服免费是好点。服务员冷面孔多。停车厂的保安必须换了，为了应付领导的检查，居然让我们准备登记入住时走后门进酒店。早餐ok。
Verified

10/10 Excellent

YING LOK EDMOND

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
鄰近地鐵站，交通方便！ 自助早餐不俗，值得推薦！推薦
Stayed 2 nights in Oct 2024
Verified

8/10 Good

Ying Lok Edmond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
非常接近地鐵站出口，交通十分方便！杭州當地朋友也說是不錯的選擇！ 房間乾淨整潔，唯獨少了電冰箱！夏天就要到附近的便利店自行購買了！ 另外要一讚是酒店的自助早餐！款式豐富，是中/西式，保證滿意！
Stayed 3 nights in Jul 2024
Verified

8/10 Good

WING TONG

Liked: Cleanliness, staff & service, room comfort

整體很好

有些設施壞了，要盡快修理，例如乾衣機、咖啡機，其他都好好
Stayed 9 nights in Apr 2024
Verified

10/10 Excellent

Hsin-Yi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
地點在地鐵1, 5線上，7線一站，交通方便不論機場還出遊都方便。計程車起跳13人民幣，包車遊也方便。住宿樓下有小餐館和便利店。飯店一樓有電動可以玩，只有一台。整體住宿非常愉快！
Stayed 4 nights in Feb 2024
Verified

10/10 Excellent

Tzu Yu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
正對地鐵出口 附近購物與吃飯方便
Stayed 2 nights in Dec 2023
Verified

10/10 Excellent

wai tak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
位於市中心，交通方便，酒店正門外便是地鐵，距離西湖近，行路大約十五分鐘到達。
Stayed 4 nights in Oct 2023
Verified

6/10 Okay

sanghyun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

아쉬운점

날씨는 더운데 숙소에 개별 냉장고가 없어 불편하였음.
Stayed 3 nights in Sep 2023
Verified

10/10 Excellent

CHIH JEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

服務態度佳，交通方便

兩條地鐵與火車站旁，出行非常方便。房間大，可遠眺西湖。電梯內提供消毒酒精，大廳旁還有免費現磨咖啡。
大堂
電玩
遠眺西湖
Stayed 2 nights in Jun 2023
Verified

10/10 Excellent

CHUNG KWONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
唯一缺憾是房间没有冰箱提供！
Stayed 3 nights in May 2023
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Good value for money

Perfectly situaded just beside the Hangzhou Railway Station with two additional metro lines. Clean rooms, reseanable service level and a suprisingly good breakfast. A priceworthy hotel.
Stayed 1 night in Dec 2020
Verified

10/10 Excellent

Todd

Stayed 1 night in Oct 2025
Verified

8/10 Good

Tsz Ching

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025