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Reviews of Four Points by Sheraton Qiandao Lake Hangzhou

4 out of 5
Four Points by Sheraton Qiandao Lake Hangzhou
No. 1699 Jixian Road, Qiandao Lake, Chun'an County, Hangzhou, Zhejiang

Reviews

6.0
Rating 10 - Excellent. 1 out of 2 reviews" "
Rating 8 - Good. 0 out of 2 reviews" "
Rating 6 - Okay. 0 out of 2 reviews" "
Rating 4 - Poor. 0 out of 2 reviews" "
Rating 2 - Terrible. 1 out of 2 reviews" "

2.0/10

Cleanliness

8.0/10

Staff & service

2.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Hao

Stayed 1 night in Feb 2024

2/10 Terrible

Kai Zhen Alyson

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Had the worst experience booking via Expedia, did not even manage to stay at the hotel, as Expedia had linked the wrong address via google maps on their platform. This was extremely misleading for non-China tourists like myself. Something has to be done about this error on their booking website, and the refund process was extremely tedious with slow replies and them refusing to refund me saying the hotel did not permit. I called the hotel myself, who generously offered a refund, and only then did Expedia begin to process a refund. Terrible experience and will not be booking through it anymore.
Stayed 1 night in Oct 2023