Exterior
Check availability

Reviews of Hilton Hangzhou Qiandao Lake Resort

4.5 out of 5
Hilton Hangzhou Qiandao Lake Resort
600 Huanhu North Road, Hangzhou, Zhejiang

Reviews

8.6

Excellent

Rating 10 - Excellent. 41 out of 76 reviews" "
Rating 8 - Good. 24 out of 76 reviews" "
Rating 6 - Okay. 3 out of 76 reviews" "
Rating 4 - Poor. 4 out of 76 reviews" "
Rating 2 - Terrible. 4 out of 76 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

6.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Difei

Stayed 1 night in Nov 2023

10/10 Excellent

David

Stayed 3 nights in Oct 2023

2/10 Terrible

Beilei

Disliked: Staff & service
Booked 2 rooms with breakfast included staffs at The reception said booking was made for NO breakfast. Showed them my wotif booking which clearly says ‘Included amenities: Free breakfast’, they didn’t understand the meaning…
Stayed 2 nights in Sep 2023

10/10 Excellent

ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice
Wonderful hotel. Amazing views of the lake, very good breakfast with a good mixture of Western and Eastern choices, nice outdoor pool (indoor not as nice). Happy to find such a place relatively close to Shanghai. The floor manager Stanley was really helpful and friendly as were all the staff. Be aware that the cheaper lake view rooms may be near a main road that makes being on the balcony less enjoyable. The grand lake view rooms are quiet though. The food selection and drink selection is not as wide as in Hilton's elsewhere in the world, but for the situation of the hotel I was content enough with what was on offer. Be sure to take the boat trip out to the cable car for a postcard view of the lake.
Stayed 5 nights in Jun 2020

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Beautiful but not the best service
Beautiful place but it was very slow for July. None of the restaurants were open. Finding English speakers was hard. There seemed to be no activities going on besides going to the pool. Ordering room service was super hard because of the non English speaking.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Nice view with warm staff. Had a small issue with Yiping Ge overcharging dinner bill, but was solved quickly. Overall it was a nice stay.
Stayed 3 nights in Sep 2017

6/10 Okay

Alfa, Shanghai, China

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Luxry hotel with less staff
This a very luxry hotel with excellent views of Qiandao Lake. Clean, comfortable, but too noisy with local people. The numbers of hotel staff seems not enough to service so many guests, special in holiday. In a word, not too bad for vacations.

4/10 Poor

Kim, Shanghai

Disliked: Staff & service
Holiday caos
Not very nice, tool me 30 min to check in and 55 min to check out cars parked every where and the food seams old. The breakfast was like a camp no service and the service I had was bad I ask the chef for omelet and then after 10 min he still giving the food to Chinese so I felt really bad?

10/10 Excellent

Sally, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel next to the lake. Great View!
Enjoyed this hotel very much. Nice view, new building, friendly staff. We took a small private jet and it cost 1800 Yen for two islands that we visited (plus tickets to those islands). It's a pity however that there was no entertaining bar, even on Christmas Eve. The rooms we stayed were located on non-smoking floor, but however, there was slightly smell of cigarettes in the corridor and found a cigarette bud in the toilet when we first checked in. Apart from that, we love this hotel and will visit it again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wondeful customer service and a beautiful resort.

2/10 Terrible

Iskander

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

QIJUN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
前台服务生需要再提高。晚上10点后就不要送水果了，附送的水果刀根本切不了苹果皮，就算了吧！
酒店正对着湖面，风景非常棒！
Stayed 2 nights in Jul 2021

6/10 Okay

BO

Stayed 1 night in Nov 2020

10/10 Excellent

XIAOXI

Stayed 1 night in May 2020

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
当天打滴滴都打不到…不开车有点不方便
Stayed 1 night in Nov 2019

4/10 Poor

Yuet Ngan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Marbow, 上海

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
とても綺麗で良いホテルでした。 しかし、ホテル内のトイレが少なく、売店が無い（飲み物を買いたかった）事が不便でした。
Stayed 1 night in Aug 2019

10/10 Excellent

ying

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
带着老人和小孩一起来，选了希尔顿到黄山尖的游艇，看到了全景，省的去挤热门的景点，其他时间都在泡酒店，小孩子在儿童乐园，老人打打乒乓球，总体来说就休闲，满意
Stayed 2 nights in May 2019

10/10 Excellent

KAI-TSEN, 台北，台灣

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
住宿環境優良
環境非常幽靜，很適合放空的度假行程
Stayed 1 night in Nov 2018

10/10 Excellent

huaqing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

Ying

园区很漂亮
非常满意，园区很漂亮，泳池也大
Stayed 1 night in Aug 2018

10/10 Excellent

JIAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

8/10 Good

HING FAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
值得推薦
整體而言都好滿意，酒店staff very helpful ，美中不足係自助餐水凖不理想（但收費不高），以五星級酒店以言，房間收費算便宜，下次都會選擇住這裡。
Stayed 2 nights in Nov 2017

4/10 Poor

Zhe

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
糟糕的前台，亟待提升服务品质
前台的服务糟糕，两个订单各订了一间房，三点多去前台check in,结果被告知只有一间房，另外的房间需要现打扫，当问需要什么时间能拿到房卡时，前台显得很不耐烦！最后在四点四十分左右拿到房卡，我想即使一个快捷酒店在这方面都会比他们做的好吧！游泳池的接待也会有点让人觉得戒心太重，可能是地理位置好，平时去那边参观的游客太多了吧。总之，我现在知道了为什么它的评分在hotels.com上为何比千岛湖洲际低了那么多了，就是服务体验问题
Stayed 1 night in Jul 2017

8/10 Good

TA-YU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017

10/10 Excellent

Chi Kit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quite value

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Wang, 千岛湖

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常棒的入住
酒店周围的环境很好，室外泳池很棒，面朝千岛湖。我订的是湖景套房，酒店经理帮我升级了豪华套房，非常感谢。服务也很贴心，一家人带着宝宝，基本上就在酒店里度过了这次旅行。如果下次再来，还会选择希尔顿。

10/10 Excellent

hang, 上海

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
一次不错的旅行
家人朋友一起去的，酒店很不错，度假很合适！

8/10 Good

JING

Liked: Cleanliness, staff & service, property conditions & facilities
预定的时候看见酒店的房型是有浴缸的，但是入住的时候没有浴缸，房间说是五楼，但是就是在大堂那一层的，隔音不太好，走廊的声音一直听得到很吵。餐厅的餐除了批萨好吃之外，其他的真的太难吃了，建议大家真的别去那家三楼餐厅。

8/10 Good

Ronghua, 中国

Liked: Cleanliness, property conditions & facilities, room comfort
总体评价中上
作为高档酒店服务质量一般！

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常豪華舒適的酒店

10/10 Excellent

YUNMI, SUZHOU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
IT IS A WONDERFUL, RELAXING EXPERIENCE
THE HOTEL WAS GREAT. ALL STAFFS ARE KIND, THE FOOD AT RESTAURANTS IS DELICIOUS. ESPECILLY I LIKE LIVE MUSIC AT THE MAIN RESTAURANT AT NIGHT. IT IS A GOOD PLACE TO GO AND RELAX IN SUMMER, BUT IT IS OKAY IN WINTER, TOO. HOWEVER IT IS NOT LOCATED IN FRONT OF THE MAIN LAKE. IF YOU HAVE A CAR, IT IS NOT FAR FROM THE MAIN LAKE.

10/10 Excellent

Lei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

WENBIN, SHANGHAI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
外部设施明显优于内部设施
离市区近，有湖中泳池，总体来说外部设施明显优于内部设施。户外的几个泳池都特别棒。房间内很多设施细节方面不好，附近吃的几乎没有，最好开车去市区吃。或者提前准备些吃的喝的带去。

10/10 Excellent

YINGYING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
还不错，觉得比较喜欢

8/10 Good

haojie

Liked: Staff & service, property conditions & facilities
下次试试洲际
地理位置不如洲际和喜来登，但进出还算是比较方便的。作为Hilton的品质来讲，有点名不符实，早餐质量、客房清洁度、服务人员数量等等，都需要很大的改进才行

10/10 Excellent

Yilin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

xushirong, shanghai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店体现了星级水准
酒店景观超好，人很舒服，尤其是室外游泳与自然融为一体，服务人员态度一流，对待小孩很有爱心、耐心，有宾至如归的感觉，以后到千岛湖一定首选杭州千岛湖滨江希尔顿度假酒店，有朋友游千岛湖我也一定会推荐!
Response from PR Manager on 19 Sept,2015
感谢您近期选择入住杭州千岛湖滨江希尔顿度假酒店。希望我们精雅灵动的环境和无与伦比的服务让您在离开之后仍留有久久难忘的美妙回忆。再次感谢您入住。我们希望能很快再次见到您。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

点评, 北京

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
酒店大堂气派，房间一般，早餐不错，服务较五星不及
酒店大堂气派，房间一般，服务较五星水平不及，在千岛湖住了两天，一天喜来登一天希尔顿，没有比较不知道，比较后，确实喜来登好。希尔顿酒店整个酒店像个迷宫，找游泳池找了半个小时，没个指示牌，没个服务生问。房间也没有喜来登大，连双一次性拖鞋都没有，洗漱用品一个房间就一套，五星酒店至于那么抠门么？门卡不说的话就给一张，给人感觉早餐比喜来登丰富。总体酒店服务不如喜来登，管理上有点山寨的感觉，地理位置在郊区，不是自驾游不方便，最不合理的是价格还比喜来登贵！凭良心说总体不是很满意。

2/10 Terrible

悠然酷侠, 北京

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
依山傍水
环境很好！服务一流，早餐不错！总之很满意！

2/10 Terrible

悠然酷侠

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

깔깔소주, 중국 소주

Liked: Cleanliness, staff & service, room comfort
좋아요
호텔은 힐튼이니 다른말이 필요없구요 천도호는 공기도 물도 너무좋은 곳이네요 중국요리나 아시아요리 좋아하신다면 좋은가격에 질좋은 음식을 호텔 내에서 맛볼수있어요.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

ZX

Liked: Cleanliness, property conditions & facilities, room comfort
素敵なホテル
立地が良く、風景がとても綺麗ホテルでした。 中心部から少し外れているため、静かで良い所でした。 普段仕事の疲れを忘れさせ、とても良い休みになりました。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
感觉很棒，房间很大，很多细节体现出了用心。酒店内的设施很赞，只是冬季很多室外设施没有开放。总体很满意

8/10 Good

Julia, Shanghai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
床品不错，景色很赞。服务还可以。
湖景房不错，环境很好。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort