Hotels near Heart of Bossier Shopping Center

"Majority of the staff was rude and inconsiderate. The hotel was not prepared for the convention that I was there for. They were understaffed."

"Needed more carts to bring luggage down . Food service was taking too long . Could not accommodate the AKA Sorority overall. Valet service too long . "

"Breakfast was lovely 🌹"

"My partner and I traveled to Shreveport for his uncle’s funeral. After an emotionally exhausting day, all we needed was a place to rest. Check-in was a red flag, the front desk staff couldn’t complete the process without the manager showing her which keys to press. We were then issued a room key that failed to open the door, flashing yellow repeatedly. We returned to the desk. No apology, no assistance, just a replacement key and “just try it again.” That key failed too. We never entered the room. After the second failure, my partner who was grieving and exhausted, lost his temper. This was a moment for de-escalation. Instead, the manager immediately demanded we leave, made no attempt to resolve the issue or offer an alternative room. When I asked for a printed receipt confirming his verbal refund promise, he refused and called the police. We were removed from the property without accessing our room or receiving any refund. I understand my partner’s reaction wasn’t ideal, but I paid for a one-night stay and were never actually given usable access to the room due to repeated key failures, and then we were effectively removed without receiving the service. I am currently pursuing legal action."

"I dont know where to start. It could not have been any worse. I have had surgery on both knees and had to climb 4 flights of stairs multiple times a day because the elevator was broken. My daughter asked the front desk why didnt you say something before you processed the card, He said " I dont have to" He literally had a smirk on his face as I told him about my handicap. The toilet and sink were backed up. We had to put the soiled tissue in the trash and use the kitchen sink instead. The kitchen had no amenities, it was unusable, no dishes, no pots or pans, no utensils, no soap not even a sponge. By the third day we asked for fresh towels and was told there werent any. I did not feel safe. Tenants were loitering, sitting out on the side walk smoking and working on the cars. The back door was broken so before climbing 4 floors we had to walk all the way around the building to find a door that would open. Thank God the TV worked and the room was clean. "

"The staff was so hospitable and accommodating. I will be back."

"Staff was awesome!! Food was good! Room was huge!!!"

"We did not receive any room cleaning, had to request for clean towels all day Saturday. Checked in on Thursday, checked out Sunday, elevated prices for Conference that weekend. Never again!!"

"I didn’t get to stay there. I want my money back."