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Reviews of Citybox Helsinki

2 out of 5
Citybox Helsinki
13 Siltasaarenkatu, Helsinki, Uusimaa

Reviews

9.2

Wonderful

Rating 10 - Excellent. 44 out of 65 reviews" "
Rating 8 - Good. 16 out of 65 reviews" "
Rating 6 - Okay. 2 out of 65 reviews" "
Rating 4 - Poor. 1 out of 65 reviews" "
Rating 2 - Terrible. 2 out of 65 reviews" "

9.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Fiona

Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Excellent, new, low cost hotel, ideal for exploring Helsinki. situated right by the metro and some great restaurants nearby. Clean and comfortable rooms. Very good value for money.
Stayed 2 nights in May 2024
Response from Pinja - Host on 13 May,2024
Dear Fiona,Thank your for your amazing feedback! We are glad to hear you enjoyed your stay with us, and we hope to welcome you back in the future!

6/10 Okay

Laura Beth

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
Sidewalks are currently under construction. Hotel itself is great. Staff is lovely. I was charged for a room night on my reservation that Expedia cancelled. Can't get Expedia or City Box to refund. The usual run around when booking an Expedia reservation that inevitably gets complicated by communication delays between the vendor and the customer. I will never use Expedia for international travel again if I can avoid it.
Stayed 3 nights in Apr 2024
Response from Pinja - Host on 12 May,2024
Dear Laura,Thank you for your feedback! We are unfortunate to hear about these issues with Expedia and we can't unfortunately affect third-party bookings, but we hope you enjoyed your stay with us and we hope to welcome you back in the future!

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Good value, clean and sleak. Slight issue with checking in as no code to do so but staff helpful.
Stayed 2 nights in May 2024
Response from Emmaliisa - Host on 9 May,2024
Hi Martin,Hi James, thank you for your feedback! We're glad to hear your stay with us went great. We hope to welcome you back to stay with us!

10/10 Excellent

Gustavo, Vaasa

Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located in Kallio, the hotel is in good shape having all the basic amenities you'll need. Great eating options at Urban Gourmet restaurant just below the hotel.
Stayed 2 nights in Mar 2024
Response from Pinja - Host on 22 Apr,2024
Dear Gustavo, Thank you for your feedback! We're glad to hear you enjoyed your stay with us! We hope to welcome you back in the future!

2/10 Terrible

REGINE

Stayed 3 nights in Apr 2024
Response from Pinja - Host on 7 May,2024
Dear Regine,Thank you for your feedback, would you like to share with us what went wrong during your stay with us?Kind regards,

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me pareció un hotel seguro, la habitación muy cómoda, puedes hacer tu check in sin necesidad de otra persona
Stayed 3 nights in Apr 2024
Response from Eliise V. / Host Manager on 14 May,2024
Dear Monica,thank you for sharing your great feedback with us. We truly appreciate it and want to welcome you back again to stay with us!

8/10 Good

Hitomi

Liked: Cleanliness
共有スペースを使いづらく部屋にケトルだけでも欲しかったです。
Stayed 3 nights in Apr 2024
Response from Emmaliisa - Host on 4 May,2024
Dear Hitomi,thank you for your feedback! We're glad to hear you enjoyed your stay with us. You can get a kettle to the room from the host office! We hope to see you again!

10/10 Excellent

Glenn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nieuw hotel dat er mooi uit ziet. De 6 persoons familiekamer is ruim genoeg en mooi ingericht
Stayed 1 night in May 2024
Response from Emmaliisa - Host on 3 May,2024
Hi Glenn,thank you for your feedback! We're happy to hear you enjoyed your stay with us. We hope to see you again!

10/10 Excellent

WILLIAM

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Instalaciones buenas, vecindario regular
Stayed 1 night in Mar 2024
Response from Emmaliisa - Host on 7 Mar,2024
Hi William,Thank you for your feedback!

10/10 Excellent

Ahmadi

Stayed 1 night in Feb 2024
Response from Jessi / Host on 22 Mar,2024
Dear Ahmadi,thank you for your review. We hope to see you again soon at Citybox Helsinki!

10/10 Excellent

Joey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Checking IN was quite smart and easy. There were couple of monitors where you can type your confirmation/booking details and key card will be released. There few attendees i met and all of them were friendly. The double bedroom was quite big, very clean and new. Soaps, hairdryer and towels were offered. Over all it is very nice hotel
Stayed 2 nights in Feb 2024
Response from Erko / Host on 18 Feb,2024
Dear Joey,Thank You for all the kind words and we are happy to hear that You are pleased with our stay. We hope to see You staying with us soon once again!

8/10 Good

Janne

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Aamupala ois kiva.
Stayed 1 night in Feb 2024
Response from Erko / Host on 18 Feb,2024
Dear Janne,Since the hotel does not own any restaurant itself then we understand your dissapointment not having a breakfast option. It's good to keep in mind that we also just opened and there are lots of many places, less than 5 minute walk, where You can grab the breakfast next time.

10/10 Excellent

Tessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Erko / Host on 18 Feb,2024
Dear Tessa,We're thankful for your feedback raiting. Hope to see You here again soon!

10/10 Excellent

Katja

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Erittäin mukava sänky ja pehmeät petivaatteet
Stayed 1 night in Feb 2024
Response from Matteo / Host on 18 Feb,2024
Hei Katja,Kiitos palautteesta. Mukava kuulla että vierailunne sujui mainiosti ja pääsit nauttimaan sängyistämme. Toivottavasti näemme vielä tulevaisuudessa!

10/10 Excellent

Arttu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Eliise V. / Host Manager on 14 Feb,2024
Dear Arttu,thank you for taking the time to share your feedback with us. We truly appreciate it!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Matteo Host on 12 Feb,2024
Thank you for the feedback. We are glad to hear that you enjoyed your stay. Hope that we will see you again!