Hertfordshire Holidays

Good hotel , excellent location

View of St Paul’s. Breakfast buffet was delicious. Nice shower and comfortable bed.

Lovely decor, especially the plants.Easy access to tube stops for getting out and about. Great having the studio kitchen. Staff pleasant, we asked for a fan as the room was too hot and they accommodated. Breakfast is good but unless you go early you are limited for choice ( closes at 10am, we went at 9am both mornings, first morning there was a shortage of food, second day plenty top ups of food but shortage of crockery and cutlery where myself and other were constantly asking staff for items). Most importantly please be aware if you have allergies/ intolerances. I shall be writing to the Manager concerning this. There are the obligatory signs ’please contact a member of staff if any allergy questions’ but when asked no staff member knew any info or gave incorrect info. I was impressed initially as each food product had signs stating which allergen was present, but on closer inspection I realised some were incorrect! Luckily I noticed and asked. One example was bread, sign claimed no soya, I asked what brand and I was shown a Hovis pack- most definitely containing soya! Members of staff were friendly but untraine, not realising soya and gluten are different ingredients and allergens. Also whilst mostly clean, if I was being petty I’d have complained that there were long dark hairs in the bathroom sink on arrival, (we are blonde) and the fan brought to us was thick with dust from being on storage. If no allergen issues I would recommend staying.

Great staff and location room upgrade was. Nice touch

This hotel very handy as next to Earl’s Court underground. Clean and tidy and breakfast buffet good. However the room sizes are generally small especially shower room. There is little space to put any suitcases or clothes. If you like a bit of room or planning to stay more than a night or 2 then I’d look elsewhere. Had to ask for a room change twice ( first room bad smell from toilet ?drain, then second was smaller room like a single room with double bed in it!) before the 3rd had some useable space as we stayed 3 nights.Staff were friendly and helpful especially John at front desk who sorted the room problem. Overall a hotel for brief stay only if you want convenience, carry little luggage and can manoeuvre in small spaces!