Objective feedback.
Our 2-day stay was supposed to be the highlight of our 3-week tour of Japan, but an earlier stay in a (much cheaper) lovely, warm, welcoming ryokan, with top-class food, had set the bar high.
The island is pleasant, but we arrived just as the weather was turning for the worse, also the cable-car was closed, so once we had seen the (lovely) sites, there was not much else to do except visit the aquarium.
The hotel is ok, but dated. Our room may not have been one of the best, although for money it should have been! We only had 2 chairs for the 3 of us, and the bathroom was straight out of the 1970s.
We slept in one room and ate in another, the other side of the corridor, which felt odd and a bit pretentious.
The part of the hotel that we stayed in felt dated, a bit like walking down the corridors in a motel.
The hotel is situated on quite a main route, not in private gardens, which is what you would think from the website.
Dinner look amazing but the quality was not a patch on what we had had elsewhere. There was a lot of cold food, which was not to our taste. It was served by a shy, attentive waitress - our ‘room maid’.
The onsen in the basement was the best part, large, new, beautifully kitted out with everything you might need. A real treat.
As in the rest of Japan, the staff were extremely polite and helpful, but it did not appear to be authentic. It felt like an 'act for the tourists'.
My husband was bitterly disappointed with the whole experie