Hotels with Swimming Pools in Hole

"The hotel was great - it seemed to be always busy at reception but well-managed. Our room was spacious and clean. The hotel is next to the bus and train stations but not linked. Some noise from the works across the road were noted at some points during the day, but we do appreciate the notice provided days before our arrival. The pillows were too soft and didn’t provide any neck support. Just outside the hotel (about 5 steps away from the main entrance) were some sketchy people. There was a man with his backpack on the ground who followed my husband too closely, making us feel unsafe in our first few hours in Oslo. From then on, I made sure I didn’t leave the hotel on my own when it was dark. "

"Brilliant hotel, staff and location. Room was lovely although warm at night . Breakfast was outstanding especially for us who had allergies/ preferences. We loved the care and attention. Easy to get to from the airport and within walking distance of sights. Unfortunately there was a huge amount of noise every night and we were on the 9th floor. Lots of screaming, shouting and cheering till 4am most nights. Not from hotel or guests but surrounding area. We hardly slept on our last night as we also had an early start. Not sure if this is ongoing but it has impacted if we would return. Appreciate it’s in the centre but this was not trams or traffic noise. "

"The hotel was beautiful, rooms were nice and beds very comfortable. The staff were so very helpful and polite. "

"Staff issues; reception, despite this my 3rd stay with them this year, and multiple stays the past couple of years - there is NEVER a 'Welcome back'. Yes I booked via Hotel.com but I always have to ask them to link my reservation to the Radisson App. NEVER have they said it which it's such a simple thing to do and costs them nothing. Order breakfast room service for 06:30am. No sign, had to leave for airport. Mentioned at reception who told me it can take 30mins. That's fine, but her attitude was horrible. She waked off disgruntled into the breakfast area to cancel my order. How I would have handled that would have been apologetic + offer to give me something to go quickly. Breakfast; on more than a few occassions now the friend eggs have been stone cold. I mentioned it to a staff member who said he would let the kitchen no, but proceeded to clean off some tables and reset them, then wak around the area as if I said absolutely nothing. Just to note the breakfast area is massive, and there were only a handful of tables, so not necessary to clean the table and reset it first, never mind walk from one end to another. I ended up having to say it to another staff member who informed the kitchen. The food menu in the restaurant needs updating. It's pretty awful to be honest - I rarely eat there. "