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Reviews of Manoa Valley Inn

3 out of 5
Manoa Valley Inn
2001 Vancouver Dr, Honolulu, HI

Reviews

7.8

Good

Rating 10 - Excellent. 130 out of 315 reviews" "
Rating 8 - Good. 87 out of 315 reviews" "
Rating 6 - Okay. 46 out of 315 reviews" "
Rating 4 - Poor. 34 out of 315 reviews" "
Rating 2 - Terrible. 18 out of 315 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Gale

Beautiful property with a lot of potential. The new owners have a lot of work ahead.
Stayed 1 night in May 2024

10/10 Excellent

Royalnette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Lisa

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Property is under construction but the staff is amazing
Stayed 1 night in Apr 2024

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is under small renovation but awesome stay
Stayed 1 night in Apr 2024
Response from Pumpkin on 10 Apr,2024
Mahalo Lisa

8/10 Good

Moises

Travelled with partner
Liked: Amenities
Its a very unique stay, had no issues checking into my room. I arrived in the afternoon and just called the number on the door and someone showed me to my room. I was staying in the Dillingham and at first was a little worried about the door that leads to my what was supposed to be a private bathroom. The door was just locked from the inside, but not completely closed off you could open it ever so slightly which was worrying, but you can only do so much I guess. The room was warm, but after asking for the ac remote was comfortable. The view of the mountains from the bathroom is nice. I stayed for 10 days and was given new towels midway through the stay. The location was very convenient as I was visiting someone from the University there. I didn’t go to the breakfast while I was there the one time I attempted to go I went to the “kitchen” area and was told to leave and wait. It is an old building but my room was well kept other than some dust on the windows. There was also a hatch that led to the attic in the bathroom which I had to close and a budda? Statue behind a curtain next the the bathroom which I thought was weird, but I didn’t care. The backyard was very green and luscious it was very pretty. The pool, however, was not clean sadly, but I didn’t go to Hawaii to swim in a swimming pool, would have been nice though. There was also a cockroach that I had to kill in our trashcan. They have washers and dryers there so that was nice.
Stayed 8 nights in Feb 2024
Response from Pumpkin on 10 Apr,2024
Thank you for the feedback Moises. We are doing our best with what we’re given and am striving to do better

2/10 Terrible

Janine

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
When we arrived it didn’t look like anything you would want to stay the night. Then it had a number to call for check in. Once we did that the lady Lisa stated there were no rooms available. She did pay for Uber to go to another property for our inconvenience
Stayed 1 night in Feb 2024
Response from Lisa on 10 Apr,2024
Sorry for the experience but I’m sure if we had space for you and your party, your experience would have been much better (:

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Property in a state of disrepair
The property is in quite a state of disrepair and does not look like the photos. The breakfast was very limited and most mornings they were out of everything. It seems the current owners purchased the property out of foreclosure so perhaps they will get it in proper working order in time, but unfortunately our stay was not as comfortable or nice as we had hoped.
Stayed 2 nights in Feb 2024
Response from Lisa on 10 Apr,2024
I wish I knew the identity of the poster so I could better address concerns but this comment is an overall of how everyone feels unless they give us a chance to win them over with hospitality.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Lisa on 10 Apr,2024
Mahalo

2/10 Terrible

Kevin

I booked a room that was not available when I arrived to check in. Then I was given a room that was not comfortable. The Expedia page of the room only has 2 photos of the bathroom. As a result, I talked to a staff shortly after and was told the booking will be cancelled. I found another hotel instead. After 5 days, I saw no refund. Then I called. A staff said I was not charged but to contact Expedia. Now, Expedia mentions they contacted staff and not able to issue refund. I am still waiting for issue to be resolved. The only alternative room was Dillingham. It seems there is 1 other review about the room. It has a 1/5 review.

2/10 Terrible

Lisa P

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible experience. When we got there, no one was around. Called on the walkie-talkie. 5 minutes later a girl came running through one room to the next. Called for a young male to show us up to our room. Walked in the room absolutely dirty. Food on the floor. Used soap in the bathroom. Under one table food and dust so thick. Just so dirty and dusty. Our room smelled like urine also. Somebody's leftover hair product was left in bathroom on tub ledge. This was a horrible experience. We left immediately. Called Expedia for a full refund. Still working with Expedia
Stayed 6 nights in Dec 2023

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lisa and the staff were very helpful and made every effort to make sure I had a great and enjoyable stay. Morning breakfast was nice, room clean and location was convenient. Would stay again.
Stayed 8 nights in Oct 2023
Response from Lisa on 21 Nov,2023
Hi Walter!! You’ve been such an awesome soul to have around!! Definitely hope to see you again (:

4/10 Poor

Leonor

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Sheldon, Atlanta

Stayed 1 night in Oct 2023

8/10 Good

Walter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2023

6/10 Okay

Kathyrn Lynn

Liked: Staff & service
Stayed 6 nights in Oct 2023

6/10 Okay

Augusto

Travelled with family
Disliked: Staff & service
Property has an excellent location, we have to request for towels was not any in the room, also and worse that everything air condition was not working and with a 30 degrees Celsius was not pleasant nights, problem was communicate to responsable he did not do anything.
Stayed 2 nights in Oct 2023

8/10 Good

Jason

Travelled with partner
Liked: Cleanliness
Parking is cramped. New young couple just bought the place. Needs to be refreshed, but was pleasant enough. Limited breakfast choices. There is a pool, but it isn't useable. The grounds are getting over grown and the driveway/parking needs to be redone.
Stayed 2 nights in Sep 2023

8/10 Good

Desmond

Liked: Cleanliness, amenities, property conditions & facilities
Room was very spacious and comfortable. Loved the decor and breakfast. Need to complete the renovations for the whole house to make it a excellent experience.
Stayed 4 nights in Aug 2023
Response from Pumpkin on 17 Nov,2023
Thank you Desmond.

4/10 Poor

Leonard

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was not at all like the photos or descriptions on expedia. On the plus side it was conveniently located for a visit to relatives nearby, and the room was large with a strong (and welcome) air conditioner; in all other respects it was disappointing or worse. Although we were there for 10 days, there was no room cleaning, trash removal, etc. When we asked for fresh linens and towels halfway through, this was left by our door 2 days later. In both cases, the bed linens were ancient and threadbare. There was no mirror in the bathroom. No shelf for soap, etc in the shower. The "breakfast" was abysmal: white bread (toast it yourself), with butter but no jam, a made to order scrambled egg (singular) or out of a mix pancake (singular) and/or a strip of paperthin bacon. Limited parking for up to four cars, at inadequate spaces that carried a constant risk of scrapes. A once lovely, now unkempt garden, and a leaf-strewn swimming pool. Most of the time no staff was visible. A once gorgeous property mostly gone to seed.
Stayed 10 nights in Sep 2023
Response from Pumpkin on 17 Nov,2023
Aloha Leonard, I apologize for your experience here at Manoa Valley Inn. To address your concerns regarding breakfast, as I’m sure you’ve experienced running out or running low on items as we did, but I assure anyone reading this, that, a store run was made and missing items were replaced for the following morning. The portions we serve are enough to get a full adult up and ready to begin their day, we try not to serve too much due to waste or gluttony. Our goal is to get our guest up and able to enjoy all Hawaii has to offer. Appearance As for the appearance of the place, or lack there of is due to the house not being properly cared for over the years. While the house sat waiting for someone to buy it. The termites took most of the vintage furniture and the garden over grew so much it was almost in the house. StaffThe staff now live on property, was it possible that we were working in areas not visible? but we are here 24 hours a day 7 days a week. Leaves in poolDuring hurricane season in Hawaii, we get a lot of wind we don’t have a cover for the pool, so leaves are definitely going to get in there considering the garden was overgrown at the time. ParkingOnline says we don’t offer parking so the fact that we have parking is a bonus, but we can fit one car for every room as long as it’s standard sized cars. Street parking was also available. Amenities We have since updated the place and there is mirrors in the bathroom now, as well as shelves for the soap and shampoo. CleaningRegarding cleaning your room value privacy over everything and because we are new here we didn’t have copies of the keys for the rooms so if a guest lost the key, we would have to call the owner and they would have to come and open the door. That is all remedied now and staff on site have keys to the rooms. And if I’m completely honest, I wasn’t told about you wanting a room makeup or I would have done it asap! That’s was a staff oversight and I apologize for that. I would really love for you to see the progress we’ve made because day by day things are getting better over here. Please let me know if you’re ever back in Hawaii and I will give you two nights stay for free at Manoa Valley Inn.Best wishes, Lisa

10/10 Excellent

Ward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023

8/10 Good

Daniel M

Travelled with partner
Liked: Cleanliness, property conditions & facilities
A beautiful Victorian home, no modern amenities. Breakfast is limited. Location is breathtaking, with its nature sound effects of birds chirping, leaves rustling in the breeze.
Stayed 3 nights in Sep 2023

4/10 Poor

Jacob

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
It is a rundown place. The breakfast is lousy, not enough mugs, coffee, bread. They skimp on the food. No soap in the washroom/shower.
Stayed 1 night in Sep 2023

6/10 Okay

Glenn

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The Manoa Inn is unique and homey. The historic property is used as a bed and breakfast. It is very quiet and the room we were given had a wonderful big screened window that was lovely. Internet worked well; television was limited to a short list of channels; upkeep of the room and its bath were spotty. The property could be exquisite but needs much more investment of time and money. The breakfast was at best okay with mostly what seemed to be heated up preprepared entrees. Staff members were cordial and tried to be helpful. The grounds need work.
Stayed 2 nights in Sep 2023

2/10 Terrible

Dennis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I do NOT recommend.
They are very disorganized. The informed phone number doesn’t exist, it is impossible to contact them. The host doesn’t even have access to this platform, she didn’t know from where we have booked. I do not recommend.
Stayed 6 nights in Sep 2023

4/10 Poor

Rurik

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 4 nights in Aug 2023

4/10 Poor

melvin

Disliked: Cleanliness, property conditions & facilities, room comfort
A bygone era
Put the romanticism of staying at a 100 year old property aside this property needs to be better maintained. Its old. If you are going to sell a stay at a Victorian mansion the only way to pull it off is by ensuring that it is meticulously maintained. This property is not, flaking and old wallpaper, old chipped paint in the room, and a bathroom that needs renovating. Even the bed failed at comfort, it must've been a hundred years old. The exterior plants and trees need to be trimmed so you don't get the appearance that you are staying with the Munsters. Lots of potential, just be meticulous with an older property. We like the area but will be returning to crowded Waikiki.
Stayed 1 night in Jul 2023

2/10 Terrible

Jennifer, Chattanooga

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The convenient location is what I was looking for and that is all we got. We arrived after a 14 hour plane ride and the parking was only a few tight spots. We were led to our room up several flights of stairs with multiple bags so please be aware if you have any accessiblity issues. Then we enter a hot room, so we turn on the AC and head to pick up a few essentials and return to the AC that doesn’t work at 9:30pm. Tried to call the number that was provided with no answer. Opened the windows to dust covered all on the top of the windows. We were going to try to stick it out till we pulled back the bedsheets and the mattress was exposed. We immediately left and tried to call again with no answer and booked another hotel for the next couple nights. I am not one to leave a bad review because I feel like there are things that occur, but after 2 unreturned phone calls and an email that was never answered informing we would not be staying I didn’t know what to do. But trust me, they charged my credit card the final day. Also the pool looks nothing like the pictures, not sure you can swim in it at this time.
Stayed 3 nights in Aug 2023

10/10 Excellent

Tiffany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Manoa Valley in was very nice. The manager was extremely helpful the entire time we were there. The breakfast was very tasty, served out on the back decks, surrounded by the garden. The wind knocked out the power one evening, and we were offered a different room that might have been cooler, but we decided to stay in ours, and sleep on the massive window seat. It was convenient to have parking right in front of the building. We would love to stay at this location when we visit again!
Stayed 7 nights in Aug 2023

4/10 Poor

Kim

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So sad! This beauty needs serious maintenance. The rooms and amenities were nothing like advertised. I was looking forward to a swim, but the pool is not fit to enter.
Stayed 3 nights in Aug 2023

2/10 Terrible

Shuxian

Disliked: Cleanliness, staff & service, property conditions & facilities
Bottom line up front: Stay away from this place at all cost!!!!!!! The room has a strong smell, and so is the bed. Can’t comment on the purported made to order breakfast because I didn’t see any provided. Was told one of the staff on my first night that the building is under renovation so the kitchen doesn’t work, so they couldn’t even provide drinking water. I had to fill my water bottle from water fountain on UH campus before returning to this place. So I put up with this place for only because I needed to be near UH for work purposes. Orbitz should take down the three stars, this place doesn’t deserve even one star given what it currently is like. And the pictures are deceptive and do not accurately reflect its current conditions. This business should cease operation before it can provides what it advertises.
Stayed 4 nights in Aug 2023

6/10 Okay

Andrew

Travelled with partner
Liked: Cleanliness
This property was very cute but the pictures were a little out dated as our room had less furniture than what was pictured and the pool area could use some tidying up. We arrived and had no hot water and weren't told until the next day that there was a leak to the hot water heater. I understand that leaks happen but I wish we were told upon check in that there was a problem because we had to scramble the next day to find a new hotel at the last minute. Breakfast was very good though and the garden in the back yard was very cute. The parking space on property is also very small and luckily there was only 1 other car already parked, because there is really only enough space for 2, maybe 3 small cars.
Stayed 5 nights in Jul 2023

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Jul 2023

10/10 Excellent

NAOYA, Reno

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice historical house.
Stayed 1 night in Jul 2023

4/10 Poor

Robert

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Okay, the people are quite nice and mean well. The garden was gorgeous. They said that they just took over the property a couple months ago, so could be forgiven for some hiccups. But let's start with the biggest issue: the property was not in the condition that was represented in the ad and photographs. We paid for and expected a top-of-the-line B&B and got what felt like a backpackers. Most of the furniture and almost all of the decorations in the photos were gone. The safe didn't work and didn't get properly fixed. The bed was way past its replacement date. We had a day without hot water. The custom breakfast was a set menu. The pool showed no signs of having been cleaned anytime recently. But most disturbing was that the kids who were running the place appeared to base their style of service on a backpackers...no training in hospitality or property maintenance was evident. Also, this place has apparently all of their guest rooms at the top of a steep staircase - no access for mobility impaired. I wish these folks well and hope things improve as they get into what they've undertaken. In the meantime, buyer beware - we did not get the experience we thought we were getting based upon the advertisement.
Stayed 2 nights in Jul 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Potential is there but the mark was missed
I expected quirky/unique - it’s a historical B&B after all, but overall disappointed with the overall upkeep/cleanliness. You can have an old place with all the character but use newer linens, etc. It felt going to a distant relatives house that you’ve never met and they agreed to put you up for the night.
Stayed 1 night in Jun 2023

4/10 Poor

William

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
I’m sure this place was nice at some point but the conditions I walked onto were unacceptable. I felt like I was in a distant relative’s single wide bedroom
Stayed 2 nights in Jun 2023

8/10 Good

Simon

Stayed 1 night in Jun 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Simple check in, beautiful room, and walking distance to University of Hawaii.
Stayed 1 night in May 2023

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Very unique, great hospitality!
Stayed 1 night in Apr 2023

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hood spot.
Stayed 1 night in Apr 2023

10/10 Excellent

takato

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Donnie

Stayed 1 night in Mar 2023

10/10 Excellent

Grace

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved staying here. This house is over 100 years old so go in expecting that. The rooms were clean and the staff was very friendly. My partner is 6’4 and had to duck a little going up the stairs but this was not an issue for him at all. Breakfast every day was fantastic (and it’s included!). Parking is a little tight but we found a spot every night no matter how late we got back. Plus it’s FREE which was hard to find when we were looking for places to stay. Plus there’s extra parking on the street if needed. Overall, our stay here was fantastic. We enjoyed the personal feel of staying at the place. We will definitely stay here when we visit Oahu again!
Stayed 6 nights in Mar 2023

10/10 Excellent

Molli

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place. Very welcoming
Stayed 1 night in Mar 2023

10/10 Excellent

Carl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great host. Lovely historic property.
Stayed 1 night in Mar 2023

10/10 Excellent

Eugine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly, and the breakfast is incredible with fresh fruits and a variety of other tasty options.
Stayed 1 night in Feb 2023

6/10 Okay

Katrina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are very small and basic. Everything was very clean. TV was small and service wasn't great. Close to airport. Was not a great value for price.
Stayed 1 night in Feb 2023

10/10 Excellent

Diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying in this historic BnB in Honolulu. The family that owns it are so kind and helpful but respectful of your privacy. It is a little oasis so different from touristy Waikiki, but yet close to all of the restaurants and beaches. The breakfast was delicious! and healthy! The area is very safe to walk around in to view the newer and other historic homes in the neighborhood. We would definitely stay there again when we need a little mini staycation!

10/10 Excellent

Benjamin

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t think I could ever stay anywhere else again! Our stay was so magical, we love the people who live/work there. It feels like you’re coming home to family! Tomomi is such an incredible host, they have a giant gorgeous friendly dog along with 3 other little dogs who greet you with playful sweetness. I really love and respect all the care the family takes into the property and the people who stay there! I couldn’t recommend it enough.