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Reviews of Waikiki Resort Hotel

3.5 out of 5
Waikiki Resort Hotel
2460 Koa Avenue, Honolulu, HI

Reviews

8.6

Excellent

Rating 10 - Excellent. 704 out of 1431 reviews" "
Rating 8 - Good. 454 out of 1431 reviews" "
Rating 6 - Okay. 180 out of 1431 reviews" "
Rating 4 - Poor. 57 out of 1431 reviews" "
Rating 2 - Terrible. 36 out of 1431 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Pacita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly and helpful. The area is accessible to the beach and the shopping area.
Stayed 5 nights in Apr 2024
Response from Kris on 29 Apr,2024
Mahalo for your fantastic review! We appreciate your support and look forward to your next visit.

10/10 Excellent

cynthia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love how close it was to the beach, staff were great and they also have washers and dryers in the basement ( at a small cost ) the view was great!
Stayed 4 nights in Apr 2024
Response from Kris on 29 Apr,2024
Mahalo for your review of Waikiki Resort Hotel! We're so glad you enjoyed our convenient location near the beach, friendly staff, and in-house laundry facilities.We appreciate you highlighting the positives of your stay as we strive to provide a comfortable and convenient experience for our guests. Please come back and see us again soon!

6/10 Okay

Jason

Stayed 4 nights in Mar 2024
Response from Kris on 29 Apr,2024
Mahalo for choosing Waikiki Resort Hotel.

10/10 Excellent

Shirleen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is in good location closer/ walkable to the Waikiki beach,shopping malls and restaurants and a car for rent located at the hotel lobby. Staff are welcoming and approachable. Would stay again definitely.
Stayed 5 nights in Apr 2024
Response from Guest Experience Manager on 27 Apr,2024
Aloha! Thank you for taking the time to share your feedback on your recent stay. We hope your visit was filled with many happy memories! Take care and we hope you choose to stay with us on your next visit to Oahu!

8/10 Good

Mario, Blainville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful. Rooms clean.
Stayed 4 nights in Apr 2024
Response from Guest Experience Manager on 27 Apr,2024
Aloha! Thank you for taking the time to share your feedback on your recent stay. We hope your visit was filled with many happy memories! Take care and we hope you choose to stay with us on your next visit to Oahu!

8/10 Good

Rick

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Kris on 29 Apr,2024
Mahalo for staying with us, Rick!

6/10 Okay

Patricia

Travelled with partner
Liked: Cleanliness, staff & service
It was clean but looks a little worn out. Bed was comfortable and breakfast was better than expected.
Stayed 1 night in Apr 2024
Response from Guest Experience Manager on 25 Apr,2024
Aloha! Thank you for taking the time to share your feedback on your recent stay. We hope your visit was filled with many happy memories! Take care and we hope you choose to stay with us on your next visit to Oahu!

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Mar 2024
Response from Guest Experience Manager on 24 Apr,2024
Aloha! Sounds like you had a wonderful island adventure! We hope you made happy memories and took the best selfies! A Hui Ho! (until next time)

8/10 Good

Mohammed

Liked: Cleanliness, staff & service, amenities
Receptionist, we arrived 4/19/24, I don’t know his name but he was so rude and irresponsible.
Stayed 3 nights in Apr 2024
Response from Guest Experience Manager on 24 Apr,2024
Mahalo (thank you) for choosing to stay at the Waikiki Resort Hotel on your most recent visit to Honolulu. We truly appreciate that you’ve taken a moment to provide us feedback on your most recent visit. We take pride in our guest service and our facilities although it is apparent that they fell short of your expectations. We take all guest discontent seriously and please know that your comments have been shared and addressed with our respective managers. We certainly hope and trust that the rest of your island experience was most pleasant and enjoyable.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Experience Manager on 24 Apr,2024
Whoo Hoooo! So happy you are happy! Hope you had a lot of fun in the sun, found the perfect souvenir and got the best selfies! We look forward to seeing you again on your next visit!

10/10 Excellent

Grace, Buena Park

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Waikiki Resort Hotel is conveniently located: 2-3 min walk to the beach, 10 min walk to the International Market Place, etc. In short, it’s centrally located & within walking distance to the “heart of where the action is” in Waikiki. The staff is very nice, friendly, helpful, & accommodating. The included continental breakfast is also a PLUS. (Rowena, a breakfast staff was very nice!). I would definitely stay here again!!!!
Stayed 4 nights in Apr 2024
Response from Guest Experience Manager on 23 Apr,2024
Whoo Hoooo! So happy you are happy! Hope you had a lot of fun in the sun, found the perfect souvenir and got the best selfies! We look forward to seeing you again on your next visit!

6/10 Okay

Stephen

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This property is conveniently located and staff are pleasant and helpful however the hotel is in need of a refurbishment. Free breakfast buffet is terrible.
Stayed 4 nights in Apr 2024
Response from Guest Experience Manager on 22 Apr,2024
Mahalo (thank you) for choosing to stay at the Waikiki Resort Hotel on your most recent visit to Honolulu. We truly appreciate that you’ve taken a moment to provide us feedback on your most recent visit. We take pride in our guest service and our facilities although it is apparent that they fell short of your expectations. We take all guest discontent seriously and please know that your comments have been shared and addressed with our respective managers. We certainly hope and trust that the rest of your island experience was most pleasant and enjoyable.

6/10 Okay

Maria C

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Restroom is designed for little people.
Stayed 4 nights in Apr 2024
Response from Guest Experience Manager on 22 Apr,2024
Thank you for choosing to stay at the Waikiki Resort Hotel on your most recent visit to Honolulu. We take pride in our guest service and our facilities although it is apparent that they fell short of your expectations. We certainly hope and trust that the rest of your island experience was most pleasant and enjoyable. We hope you will consider choosing to stay with us again on your next visit to sunny Waikiki!

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We had a very nice stay. Close to the beach and several non chain restaurants. All you could ask for in a place to stay while in Waikiki.
Stayed 2 nights in Apr 2024
Response from Guest Experience Manager on 20 Apr,2024
Aloha! Sounds like you had a wonderful island adventure! We hope you made happy memories and took the best selfies! A Hui Ho! (until next time)

10/10 Excellent

Sean

Travelled with family
Excellent location and staff very helpful
Stayed 4 nights in Apr 2024
Response from Guest Experience Manager on 18 Apr,2024
Aloha! Thank you for taking the time to share your feedback on your recent stay. We hope your visit was filled with many happy memories! Take care and we hope you choose to stay with us on your next visit to Oahu!

10/10 Excellent

Eva

Excellent attention and service
Stayed 1 night in Apr 2024
Response from Guest Experience Manager on 18 Apr,2024
Aloha! Sounds like you had a wonderful island adventure! We hope you made happy memories and took the best selfies! A Hui Ho! (until next time)

10/10 Excellent

Daria

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location, reasonable rate, great breakfast, friendly and helpful staff, option for late check out and even stay till 6pm for half day rate. Great activities in the lobby like lei making, hula dance, yoga, meditation. So close to the beach and different restaurants, public transportation is close by. Close to everything yet on quiet street. Pure gem!
Stayed 5 nights in Apr 2024
Response from Guest Experience Manager on 18 Apr,2024
A post filled with positivity! Hope your island adventure was filled with the best moments! Noho me ka hau’oli – (Be happy)

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay with some local restaurants and easy walk to Waikiki beach
Stayed 1 night in Apr 2024
Response from Guest Experience Manager on 18 Apr,2024
Aloha! Sounds like you had a wonderful island adventure! We hope you made happy memories and took the best selfies! A Hui Ho! (until next time)

10/10 Excellent

Alberto Hamili

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it because it was Convenient to the beach, dining, and stores. What I didn’t like was My shower holder was broken, but they repaired it right away. Good job.
Stayed 3 nights in Apr 2024
Response from Guest Experience Manager on 18 Apr,2024
Aloha! Thank you for taking the time to share your feedback on your recent stay. We hope your visit was filled with many happy memories! Take care and we hope you choose to stay with us on your next visit to Oahu!

6/10 Okay

Lora

Liked: Cleanliness
Stayed 7 nights in Apr 2024
Response from Guest Experience Manager on 18 Apr,2024
Aloha! Thank you for taking the time to share your feedback on your recent stay. We hope your visit was filled with many happy memories! Take care and we hope you choose to stay with us on your next visit to Oahu!

6/10 Okay

Olivier

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Apr 2024
Response from Guest Experience Manager on 18 Apr,2024
Aloha! Thank you for taking the time to share your feedback on your recent stay. We hope your visit was filled with many happy memories! Take care and we hope you choose to stay with us on your next visit to Oahu!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Guest Experience Manager on 17 Apr,2024
Aloha! Sounds like you had a wonderful island adventure! We hope you made happy memories and took the best selfies! A Hui Ho! (until next time)

8/10 Good

Jun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Guest Experience Manager on 16 Apr,2024
Aloha! Thank you for taking the time to share your feedback on your recent stay. We hope your visit was filled with many happy memories! Take care and we hope you choose to stay with us on your next visit to Oahu!

10/10 Excellent

Duane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Guest Experience Manager on 16 Apr,2024
A post filled with positivity! Hope your island adventure was filled with the best moments! Noho me ka hau’oli – (Be happy)

10/10 Excellent

To Anh, New Westminster

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like to see more nice restaurants around and supper markets or convenient stores.
Stayed 5 nights in Apr 2024
Response from Guest Experience Manager on 13 Apr,2024
Aloha! Thank you for taking the time to share your feedback on your recent stay. We hope your visit was filled with many happy memories! Take care and we hope you choose to stay with us on your next visit to Oahu!

8/10 Good

Sandy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a online check in from hotel and ordered a bottle of Wine DID NOT RECEIVE !!!!! Sad
Stayed 7 nights in Apr 2024
Response from Kris on 12 Apr,2024
We sincerely apologize for the mix-up with your wine order. We hope to have the chance to make it up to you on your next visit. Please let us know if you have any other feedback that can help us improve. Mahalo!

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Everything about this hotel is excellent! From the staff, the location, food, everything! Super value for money. I would definitely go back to this hotel!
Stayed 4 nights in Apr 2024
Response from Guest Experience Manager on 12 Apr,2024
Aloha! Sounds like you had a wonderful island adventure! We hope you made happy memories and took the best selfies! A Hui Ho! (until next time)

8/10 Good

Hieu

Travelled with family and small children
Definitely will recommend to everyone and will be back
Stayed 4 nights in Apr 2024
Response from Guest Experience Manager on 11 Apr,2024
Whoo Hoooo! So happy you are happy! Hope you had a lot of fun in the sun, found the perfect souvenir and got the best selfies! We look forward to seeing you again on your next visit!

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, staff is nice, rooms were great, but it was very loud outside of our room and the walls were very thin.
Stayed 3 nights in Apr 2024
Response from Guest Experience Manager on 11 Apr,2024
Mahalo (thank you) for choosing to stay at the Waikiki Resort Hotel on your most recent visit to Honolulu. We truly appreciate that you’ve taken a moment to provide us feedback on your most recent visit. We take pride in our guest service and our facilities although it is apparent that they fell short of your expectations. We take all guest discontent seriously and please know that your comments have been shared and addressed with our respective managers. We certainly hope and trust that the rest of your island experience was most pleasant and enjoyable.

8/10 Good

Gareth

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right on the beach, has rental car, and purified water stations. I wish the beds were bigger and more comfy.
Stayed 6 nights in Apr 2024
Response from Guest Experience Manager on 11 Apr,2024
Aloha! Thank you for taking the time to share your feedback on your recent stay. We hope your visit was filled with many happy memories! Take care and we hope you choose to stay with us on your next visit to Oahu!

10/10 Excellent

Melissa, Wildomar

Liked: Amenities
Love it
Stayed 6 nights in Apr 2024
Response from Guest Experience Manager on 11 Apr,2024
Whoo Hoooo! So happy you are happy! Hope you had a lot of fun in the sun, found the perfect souvenir and got the best selfies! We look forward to seeing you again on your next visit!

10/10 Excellent

Brianna Marie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are really clean! Really short walk to the beach too. Great price for a walkable, nice hotel with a great balcony
Stayed 7 nights in Mar 2024
Response from Guest Experience Manager on 10 Apr,2024
Aloha! Thank you for taking the time to share your feedback on your recent stay. We hope your visit was filled with many happy memories! Take care and we hope you choose to stay with us on your next visit to Oahu!

8/10 Good

Cuong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very very nice
Stayed 5 nights in Apr 2024
Response from Guest Experience Manager on 10 Apr,2024
A post filled with positivity! Hope your island adventure was filled with the best moments! Noho me ka hau’oli – (Be happy)

8/10 Good

Henry

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent older property with a great location one block from Waikiki beach.
Stayed 6 nights in Mar 2024
Response from Guest Experience Manager on 8 Apr,2024
Aloha! Thank you for taking the time to share your feedback on your recent stay. We hope your visit was filled with many happy memories! Take care and we hope you choose to stay with us on your next visit to Oahu!

8/10 Good

Wendy, Sacramento

Travelled with partner
Liked: Cleanliness, staff & service
I liked the open lobby concept. The staff were friendly and helpful. I have never had to pay to have my luggage held, so was not happy about that. The hotel furniture and carpet is worn, the pool was too cold to use. We enjoyed that the hotel was not located on the main walking street, but was close access to it.
Stayed 3 nights in Mar 2024
Response from Guest Experience Manager on 6 Apr,2024
Thank you for choosing to stay at the Waikiki Resort Hotel on your most recent visit to Honolulu. We take pride in our guest service and our facilities although it is apparent that they fell short of your expectations. We certainly hope and trust that the rest of your island experience was most pleasant and enjoyable. We hope you will consider choosing to stay with us again on your next visit to sunny Waikiki!

10/10 Excellent

Kavinder

Stayed 4 nights in Mar 2024
Response from Guest Experience Manager on 25 Apr,2024
Aloha! Sounds like you had a wonderful island adventure! We hope you made happy memories and took the best selfies! A Hui Ho! (until next time)

10/10 Excellent

Santos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Mar 2024
Response from Kris on 8 Apr,2024
Mahalo for the 5-star review!

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Guest Experience Manager on 6 Apr,2024
A post filled with positivity! Hope your island adventure was filled with the best moments! Noho me ka hau’oli – (Be happy)

10/10 Excellent

Anna Marie

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Enjoyed our stay! Pretty noisy at night though.
Stayed 5 nights in Mar 2024
Response from Guest Experience Manager on 4 Apr,2024
Aloha! Thank you for taking the time to share your feedback on your recent stay. We hope your visit was filled with many happy memories! Take care and we hope you choose to stay with us on your next visit to Oahu!

10/10 Excellent

Mai Lou

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Experience Manager on 6 Apr,2024
Whoo Hoooo! So happy you are happy! Hope you had a lot of fun in the sun, found the perfect souvenir and got the best selfies! We look forward to seeing you again on your next visit!

10/10 Excellent

Annmarie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience from checking in to checking out. Michael at the Front Desk and Leo the Bellman are highly professional, pleasant and give much needed information for a pleasant stay. I didn’t get the woman’s name who worked diligently to keep our room clean and fresh and always had a huge smile and nice word.
Stayed 5 nights in Mar 2024
Response from Guest Experience Manager on 4 Apr,2024
Whoo Hoooo! So happy you are happy! Hope you had a lot of fun in the sun, found the perfect souvenir and got the best selfies! We look forward to seeing you again on your next visit!

6/10 Okay

Andrew

Travelled with partner
Liked: Staff & service, amenities
Not as clean and updated as it appears online. They should update the facility
Stayed 2 nights in Mar 2024
Response from Guest Experience Manager on 3 Apr,2024
Mahalo (thank you) for choosing to stay at the Waikiki Resort Hotel on your most recent visit to Honolulu. We truly appreciate that you’ve taken a moment to provide us feedback on your most recent visit. We take pride in our guest service and our facilities although it is apparent that they fell short of your expectations. We take all guest discontent seriously and please know that your comments have been shared and addressed with our respective managers. We certainly hope and trust that the rest of your island experience was most pleasant and enjoyable.

8/10 Good

Óscar Omar Espinosa

Great service , clean , and great housekeeping
Stayed 7 nights in Mar 2024
Response from Guest Experience Manager on 3 Apr,2024
Aloha! Thank you for taking the time to share your feedback on your recent stay. We hope your visit was filled with many happy memories! Take care and we hope you choose to stay with us on your next visit to Oahu!

10/10 Excellent

Vickie, Saint Peters

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Guest Experience Manager on 2 Apr,2024
Aloha! Thank you for your positive feedback! We hope your island adventure was filled with a happy memories! We look forward to seeing you again on your next visit to sunny Waikiki!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
A nice place.
Stayed 7 nights in Jan 2024
Response from Guest Experience Manager on 3 Apr,2024
Aloha! Sounds like you had a wonderful island adventure! We hope you made happy memories and took the best selfies! A Hui Ho! (until next time)

8/10 Good

Terry

Liked: Staff & service
Stayed 4 nights in Mar 2024
Response from Kris on 1 Apr,2024
Mahalo for choosing Waikiki Resort Hotel.

10/10 Excellent

Rachel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with a family. Close to the beach and shopping area. Staff was welcoming and very helpful!
Stayed 7 nights in Mar 2024
Response from Guest Experience Manager on 30 Mar,2024
Aloha! Sounds like you had wonderful visit. We hope your island adventure was filled with happy memories and and the best sellfies! A Hui Ho! (until next time)

8/10 Good

Maria Marzicola

Travelled with group
Liked: Cleanliness, staff & service, amenities
Centrally located. Staff is very nice and helpful.
Stayed 8 nights in Mar 2024
Response from Guest Experience Manager on 4 Apr,2024
Aloha! Sounds like you had a wonderful island adventure! We hope you made happy memories and took the best selfies! A Hui Ho! (until next time)

10/10 Excellent

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to the beach, only a block away … restaurants …. Top notch housekeeping services … Frieny staff … 10 min walk to international market and royal Hawaii center
Stayed 6 nights in Mar 2024
Response from Guest Experience Manager on 30 Mar,2024
Aloha! Sounds like you had a blast! Our guests love our close proximity to everything in Waikiki! We hope you had the best island adventure. A Hui Ho! (until next time)

8/10 Good

Adriana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is not in the league of the large resorts known in Waikiki, but it is convenient, with just a few minutes from Waikiki Beach; clean, our chamber maid was fantastic and provided us with all our wishes; complimentary breakfast, many options available, and beautiful fresh fruit every day; breakfast option, Restaurant Ilima on the premises offers a significant discount for guests for a delicious choice.
Stayed 14 nights in Mar 2024
Response from Guest Experience Manager on 30 Mar,2024
Aloha! Thank your taking time to share your experience on your recent visit. We are so happy you enjoyed your stay! We hope your island adventure was filled with sun, fun and the best selfies! We look forward to seeing you on your next visit!