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Conrad London St. James

Photo gallery for Conrad London St. James

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Premium bedding, free minibar items, in-room safe
42-inch flat-screen TV with digital channels, toys
Premium bedding, free minibar items, in-room safe
Premium bedding, free minibar items, in-room safe

Overview of Conrad London St. James

Conrad London St. James

5.0 star property

4.6/5 Wonderful

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
  • Business services
Map
22-28 Broadway, London, England, SW1H 0BH

Explore the area

  • Popular LocationBuckingham Palace10 min walk
  • Popular LocationBig Ben10 min walk
  • Popular LocationHyde Park20 min walk
  • AirportLondon (LHR-Heathrow)42 min drive

Choose dates to view prices

About this area

London

Conrad London St. James is located in London City Centre, a neighbourhood in London, and is in the entertainment district and near the airport. Westminster Abbey and Buckingham Palace are cultural highlights, and some of the area's notable landmarks include Big Ben and Houses of Parliament. Travelling with kids? Don't miss London Eye and Sea Life London Aquarium.

What's nearby

  • St. James Park - 5 min walk
  • Westminster Abbey - 6 min walk
  • Buckingham Palace - 10 min walk
  • Big Ben - 10 min walk
  • Hyde Park - 20 min walk

Getting around

  • St. James's Park Underground Station - 3 min walk
  • London Victoria Rail Station - 11 min walk
  • Heathrow Airport (LHR) - 42 min drive

About this property

Conrad London St. James

Family-friendly London hotel in London City Centre, walk to St. James Park
A restaurant, 2 bars/lounges and a 24-hour fitness centre are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a 24-hour business centre, a conference centre and a coffee shop/cafe are on-site.
Conrad London St. James offers 256 air-conditioned accommodations with minibars (stocked with some free items) and laptop-compatible safes. Each accommodation is individually furnished. Beds feature premium bedding. A pillow menu is available. 42-inch Flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit, bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and safes. Additionally, rooms include espresso makers and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the hotel include a 24-hour fitness centre.

Languages spoken

Arabic, Chinese (Mandarin), Croatian, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hindi, Hungarian, Italian, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Turkish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60ยฐC or hotter
Guest accommodations are sealed after cleaning
Follows the standard cleaning and disinfection practices of CleanStay (Hilton)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Valet parking on site (GBP 58 per night)
  • 24-hour train station pick-up shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Full breakfast available for a fee 6:30 AMโ€“10:30 AM on weekdays and 7:00 AMโ€“11:00 AM on weekends: GBP 32 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 2 bars/lounges
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • The Pem Restaurant
  • Blue Boar Pub
  • The Hedgerow Bar

Things to do

  • 24-hour fitness centre
  • Art gallery
  • Private picnics

Family friendly

  • Children's games
  • Children's toys
  • Free cots/infant beds
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (6187 square feet of space)
  • Meeting rooms - 8

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Handrails in stairwells
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site

More

  • Couples dining
  • Fireplace in reception
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cots/infant beds
  • Heating (climate-controlled)
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 42-inch flat-screen TV
  • Digital channels

Food and drink

  • Espresso maker
  • Free minibar (some items)

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Individually furnished
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • LED light bulbs
  • Local maps
  • Recycling
  • Restaurant dining guide
  • Soundproofing
  • Turndown service

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express checkout

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Kids stay free! One child aged 5 years old or younger stays free per registered adult when using existing bedding
Rollaway/extra beds are available for GBP 75.0 per night.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for full breakfast: GBP 32 per person (approximately)
  • Valet parking fee: GBP 58 per night
  • Rollaway bed fee: GBP 75.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

One child aged 5 years old or younger stays free per registered adult when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

InterContinental Hotel London Westminster
InterContinental London Westminster
London Westminster InterContinental
Conrad London St. James Hotel
Conrad St. James Hotel
Conrad London St. James
Conrad St. James
Conrad London St. James England
Conrad London St. James Hotel
Conrad London St. James London
Conrad London St. James Hotel London

Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 721 out of 991 reviews
5 - Excellent 73%
Rating 4 - Good. 201 out of 991 reviews
4 - Good 20%
Rating 3 - Okay. 40 out of 991 reviews
3 - Okay 4%
Rating 2 - Poor. 15 out of 991 reviews
2 - Poor 2%
Rating 1 - Terrible. 14 out of 991 reviews
1 - Terrible 1%

4.8/5

Cleanliness

4.6/5

Staff & service

4.5/5

Amenities

4.7/5

Property conditions & facilities

4.5/5

Eco-friendliness

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, clean hotel directly across the street from the tube station. Room was as pictured, staff were very friendly and helpful. Must mention Ardit the concierge who was very helpful with suggestions and making dining reservations
Stayed 4 nights in May 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and the property and rooms were very clean.
Stayed 6 nights in May 2022

5/5 Excellent

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Lovely property and breakfast options were excellent and part of the deal. Thank you Conrad Hotel for taking care of us.
Stayed 3 nights in Apr 2022

5/5 Excellent

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent eight-night stay at the Conrad St. James. The service was impeccable and every member of staff went above and beyond to ensure we had a very pleasant stay. The connecting family room was perfect for our family of four. You cannot ask for a better location. We look forward to our next visit.
Stayed 8 nights in Apr 2022

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved this hotel
Extremely friendly staff that gave me a warm welcome. Comfortable room and nice bathtub. Room service was great too. Only thing is there's no ventilation in the bathroom so be prepared for that haha.. Also, a green light from the smoke detector was super bright in the room. I had to get them to cover it with masking tape. Green is an impossible color to fall asleep to. They also take care to clean your room once you leave. I didn't even have to ask them. Loved that.
Stayed 4 nights in Jan 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We'll be back.
The Conrad London St. James was exactly what I hoped for: comfortable bed, clean, modern and roomy bathroom plus great breakfast. I highly recommend paying the little extra for the breakfast in the hotel. Food and services were wonderful. We slept great, the room and hallways were quiet. The staff was helpful and on service on point. This was a hotel I would recommend. The location is incredible with the Tube station across the street and iconic London sights (Big Ben, Westminster Abbey, Parliament) a mere 4-5 minute walk down the street.
Stayed 4 nights in Mar 2022

3/5 Okay

Travelled with family
Disliked: Staff & service, room comfort
Disappointment!
This Hotel is located well however the service was a huge disappointment. We tried to have drinks in both the lobby bar and the pub and could not get anyone to attend to us. We finally left and went elsewhere. The room was a king deluxe room which I paid to upgrade (also Hilton gold member) was located extremely far from the lifts and also down and alleyway which meant trucks and garbage at all hours. It was very loud. I would not stay here again. One positive note was that everyone in the Pen for breakfast was quite nice and attentive.
Stayed 1 night in Mar 2022

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Superb staff and the location is fantastic. We had a first floor room and the view was terrible, so if you donโ€™t want to look out the window into someone elseโ€™s Conrad room you must specify this on booking. I was also disappointed with the room amenities, no shower gel only soap and one shampoo and conditioner. Hotel.com also state that the mini bar is filled with โ€˜someโ€™ free items, the mini bar only had water in and the drinks tray didnโ€™t even have biscuits or breakfast tea all of which Iโ€™d expect in this standard of hotel. We booked an executive room and the lounge was really great, very comfortable and well stocked with hot and cold drinks and a variety of alcohol drinks between 17.30-19.00. Overall this is a superb hotel and I would certainly stay again but I just felt the little things let it down.
Stayed 1 night in Mar 2022

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff. Excellent location.
Stayed 1 night in Feb 2022

5/5 Excellent

Stayed 2 nights in Feb 2022