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City Gate Serviced Apartments

4.0 star property
Upmarket apartment near Liverpool Street

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September 2024

Photo gallery for City Gate Serviced Apartments

Full-sized fridge, microwave, coffee/tea maker
Front of property
Iron/ironing board, free cots/infant beds, free WiFi
LCD TV
In-room dining

Reviews

7.0

Good

Popular amenities

  • Washer
    WasherWasher
  • Kitchen
    KitchenKitchen
  • Dryer
    DryerDryer
  • Free WiFi
    Free WiFiFree WiFi

Check-in time

3:30 PM

Check-out time

10:00 AM

Explore the area

Map
234 Whitechapel Road, London, England, E1 1BJ
  • Popular LocationTower of London4 min drive
  • Popular LocationTower Bridge4 min drive
  • Popular LocationLondon Bridge6 min drive
  • AirportLondon (LHR-Heathrow)71 min drive

Most relevant reviews

ExperimentalCarousel

4/10 Poor

Je ne comprends pas que cet appartement soit évalué à 4 étoiles et que Hôtel.com le recommande. À notre arrivée, la per...
Martin
Aug 20, 2018
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About the area

London

City Gate Serviced Apartments is located in Tower Hamlets, a neighbourhood in London. Tower of London and Tower Bridge are notable landmarks, and the area's natural beauty can be seen at Queen Elizabeth Olympic Park and Thames River. Sky Garden and London Eye are not to be missed.
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What's nearby

  • Liverpool Street - 4 min drive
  • Tower of London - 4 min drive
  • Tower Bridge - 4 min drive
  • London Bridge - 6 min drive
  • The Shard - 7 min drive

Getting around

  • Whitechapel Underground Station - 5 min walk
  • Shadwell Station - 13 min walk
  • Heathrow Airport (LHR) - 72 min drive

Restaurants

  • ‪The White Hart - ‬1 min walk
  • ‪Mouse Tail Coffee Stories - ‬2 min walk
  • ‪The Blind Beggar - ‬1 min walk
  • ‪Rinkoff's Bakery - ‬4 min walk
  • ‪Costa Pronto - ‬3 min walk

About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

City Gate Serviced Apartments

Upmarket apartment near Liverpool Street
This apartment building features free WiFi in public areas. Each apartment features a kitchen with a fridge and a microwave, plus a washer/dryer and an LCD TV with satellite channels. Added amenities include free WiFi, a sofa bed and a coffee/tea maker. Limited housekeeping is available.
City Gate Serviced Apartments offers 11 accommodations with washers/dryers and coffee/tea makers. This accommodation is furnished with single sofa beds. Accommodation at this 4-star apartment has kitchens with full-sized fridge/freezers and microwaves. Bathrooms include a shower and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. LCD televisions come with satellite channels. Housekeeping is provided on a limited basis.

Languages

English

Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Family friendly

  • Free cot

Kitchen

  • Coffee/tea maker
  • Full-sized refrigerator/freezer
  • Microwave

Bedrooms

  • Single sofa bed

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower only
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Laundry

  • Washer/dryer

Pets

  • Service animals only (pets not allowed)

Services and conveniences

  • Housekeeping (limited availability)
  • Iron/ironing board
  • Luggage storage

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 11 units

Policies

Check-in

Check-in start time: 3:30 PM; check-in end time: 8 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

There is no front desk at this property
Guests will receive an email 72 hours before arrival with check-in instructions; access will be through a private entrance
For more details, please contact the property using the information on the booking confirmation

Access methods

Private entrance

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Cash deposit: GBP 300.00

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property is professionally cleaned

Property is also known as

City Gate Serviced Apartments Apartment London
City Gate Serviced Apartments London
City Gate Serviced Apartments
City Gate Serviced Apartments London
City Gate Serviced Apartments Apartment
City Gate Serviced Apartments Apartment London

Frequently asked questions

Is City Gate Serviced Apartments pet-friendly?

No, only service animals are welcome at the property.

How much is parking at City Gate Serviced Apartments?

This property doesn't offer parking.

What time is check-in at City Gate Serviced Apartments?

Check-in start time: 3:30 PM; check-in end time: 8 PM.

What time is check-out at City Gate Serviced Apartments?

Checkout is at 10 AM.

Where is City Gate Serviced Apartments located?

Located in Tower Hamlets, this apartment building is within 1 mi (2 km) of Brick Lane and Liverpool Street. Tower of London and Tower Bridge are also within 2 miles (3 km). Whitechapel Underground Station and London Whitechapel Station are within a 5-minute walk.

City Gate Serviced Apartments Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 9 out of 44 reviews" "
Rating 8 - Good. 15 out of 44 reviews" "
Rating 6 - Okay. 13 out of 44 reviews" "
Rating 4 - Poor. 4 out of 44 reviews" "
Rating 2 - Terrible. 3 out of 44 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.0/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
No bedbugs, no cockroaches, friendly people working there, excellent kitchenette - but broken window blinds, one sheet per bed, the worst reno I have seen in years and beside a hospital, with medi-vac helicopters several times a day (and night), and ambulances 24/7. It has its positives (price...), but is a no illusions place to sleep.
Stayed 8 nights in Jul 2018

6/10 Okay

Earlybird

Liked: Staff & service
Disliked: Property conditions & facilities
the new manager is nice; but the property is noisy
Stayed 5 nights in Jun 2018

6/10 Okay

wendy, Dunedin, NZ

Disliked: Staff & service, room comfort
Room was not suitable for six people, looked nothing like the photos, not enough real beds for six people, three chairs that pulled out into very hard beds, only two chairs at the dining table, one of the chairs was barely holding together. Would be comfortable for three people but not six. Property did not reply to any of the questions I posted.
Stayed 4 nights in Apr 2018

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not impressed unfortunately
Ok so to start... My room wasn't the w one as shown in the picture. I had no curtains so the sun was streaming in early. I complained but nothing was done. Next a mouse kept me awake most of the 2nd night culminating in it climbing over my pillow at 2am! Needless to sat I didn't get any sleep. Complained but not much was done. They said they'd sent out an exterminator but there were no traps set. The price was bizarre. I paid one price to hotels.com but the receipt the apartment gave me was much less! So I don't know what's going on. The location was handy
Stayed 3 nights in Feb 2018

4/10 Poor

Ruthann, Los Angeles, CA

Disliked: Property conditions & facilities, room comfort
Nice staff, not so great everything else.
I feel the minimum you should be able to accomplish if you're renting out rooms for people to stay in is to have a working toilet seat. After complaining it still couldn't be fixed or replaced. They need to just buy a new toilet so that they can get a seat that fits it. Every time I sat down the toilet seat slipped off to the side, really aggravating . Paperthin walls, tile floors that make noise no matter if you're barefoot or in stilettos. The place really needs an overhaul. It served it's purpose for six days but I would never do it again.
Stayed 6 nights in Nov 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

8/10 Good

Mel, Exeter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice clean apartment close to tube links.
I went with a group of friends and it was an ideal setting for a group get together. The apartment was spotlessly clean and had all the amenities needed for our stay. I would definitely book to stay here again.
Stayed 2 nights in Oct 2017

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place for a family
One must understand that this is not a hotel/motel. This is an apartment with housekeeping only once a week. Thus, Small things like a garbage bin in the bathroom maybe missing and there will be the odd cracked or old piece of wood, etc. However, for the price we would have loved to stay here for a whole week and any future stay in Paris we will stay here. There are 2 bedrooms and an upstairs walk in kitchen/dining room living area. There is a full bathroom and another’s half bathroom and an ensuite washer. The kitchen has all the utensils which really helped us with supper and breakfast. True, it’s a good 35-40 minutes drive from the Champ Ellysis or Eiffel Tower, but we saved hundreds for staying here rather than the hotels downtown ans saved even more buying groceries down the street rather than eating out. Parking is also in an underneath parking lot that is very spacious and halfback empty.
Stayed 1 night in Oct 2017

10/10 Excellent

Kaye, Portsmouth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern Clean with ample amenities...
Easy check in and made very welcome... apartment was very clean and comfortable .. would definitely stay here again... so close to the centre of town and excellent for the price.
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff
Very nice staff!! Nice size room!! Was nice to have a kitchen
Stayed 2 nights in Aug 2017

4/10 Poor

Joe, N Ireland

Disliked: Property conditions & facilities, room comfort
Very small
Expedia promised 1 double, 4 singles and a sofa bed. We got one double, 1 single, 2 sofa beds and the manager arrived with an additional small fold-up bed, which he could not unfold as it would have to be put in front of the front door. As a place for 3 or 4 people, it would be just about acceptable, But they rated this as "sleeps 6/7 people". Who ever did that needs to get a new job, because they definitely cannot rate accommodation. Photos make it look big, it is definitely not. WiFi was terrible. My daughter kept moving all over the apartment to try and get a signal, which she would regularly loos, and have to try and re-connect. We were on the top floor, maybe that had something to do with it.
Stayed 6 nights in Jul 2017

8/10 Good

Olivier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a good experience, The flat was spacious and in good condition.
Stayed 1 night in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice apartment away from the tourists
The city-gate apartments are clean, well-kept, and roomy (for London). The only drawback is that they are slightly out of the way. You take the Whitechapel tube stop in East London. We actually liked being out of the tourist crowd. I feel like we got to see more of the "real" London by staying there, hanging out in the local pubs, and taking advantage of the delicious Indian and Bangladeshi restaurants nearby. The staff was very kind and accommodating.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Felt like a holiday appartment
Difficult to find but really lovely landlord. Needs the TV moving as it's in a really terrible place and the wifi is poor. But lovely bed - so I great nights sleep which for me is the most important thing!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

John, Jersey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 room for the price of 2!
Absolutely appalling accommodation despite the apparent 5 star quality suggested on Hotels,com! The building has been converted to form a number of self catering units but the quality and workmanship are totally amateur!! I decided not to stay in the end and paid ore to stay at another nearby aparthotel - 1 room for the price of 2!! I won't be going back or using Hotels.com again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This apartment with 2 bedrooms could probably sleep 5-6 with extra beds in kitchen area. At the price this a value compared to 2 x single rooms in nearby hotels. Apartment standard is very high in terms of furnishing, comfortable bed etc. Downside were toilet seat was not connected and lying by the side, WIFI signal was poor/non-existent, and you need to link up to arrange time of arrival. Otherwise, very comfortable.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Ok for a night
5 mins to tube. Expect road noise and sirens as near main road and hospital. There is a room with double bed. The second room has a single and a sofa bed (2 x 9 yr olds managed ok on it would be tight for 2 adults). Open plan kitchen diner has another sofa bed. Also a gold up bed. Wifi didn't work and table leg was nearly falling off so you had to be careful not to lean on table. Can't see the tv from the sofa have to sit around one side of kitchen table. Only 4 dining chairs so we let kids use table and we used sofa to eat. Apartment was clean and kitchen good. 5 mins to big sainsburys. For one night and the price it was fine but for longer stay I would want less road noise.

6/10 Okay

Daniel, Cardiff

Liked: Cleanliness, staff & service, room comfort
One night wonder
Stayed here after winning tickets to a gig locally, wish we had more time to enjoy London and shoreditch itself. The apartment was nice, if a little tired here and then buy fitted it's purpose and Ozzie the concierge was really accommodating as we were late and were a bit loud with music when we got in after the gig, would recommend!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern apartment
Fab apartment. Very spacious perfect location. Was kind of noisey outside but if you are in city centre that is what you would expect. The room it self was very clean, there was a funny smell in the kitchen but wasn't too bad when you was in the room for long. Bathroom water pressure could be slightly better too but overall great value for money.

2/10 Terrible

William, Washington DC

Liked: Cleanliness
Disliked: Staff & service, room comfort
I froze.
No one on site. You have to email or call them when you arrive at the building. I didn't have an international phone plan so I had no access to email or phone when I was standing at the property. The store next door thankfully let me use a phone. I dialed the number on my confirmation but couldn't get through. I just banged on the door. One of the cleaning ladies must have heard me and came and opened the door. There is an outer wooden door on the street. I had no access. Inside that door are two more doors. One for the property and one for a business. Maybe if the business was open I could have gotten to the inner door but the only way I got to the inner door was someone came out. I went through the outer door and banged on the inner door. That's when the employee heard me and came and let me in. The last email I had from them said someone would be there to let me in but looking back how would they have known I was there. I will never stay there again. Oh and the heat. This sealed it for me. I was very very cold all night. I s turned the heat all the way up and every radiator in the room stayed cold to the touch. I had great wifi there so I started emailing to ask for help with the heat. No answer. No answer all night. I took every blanket in the room and curled up in bed thinking what a waste of $180US dollars a night. Thankfully I only booked one night. The next morning the cleaning lady looked really upset and pointed to her watch 11 O'clock as I was still in the room

4/10 Poor

Martin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très décevant, ce n'est pas un vrai 4 étoiles !
Je ne comprends pas que cet appartement soit évalué à 4 étoiles et que Hôtel.com le recommande. À notre arrivée, la personne responsable n'était pas présente pour nous accueillir et ne répondait pas au téléphone ni au texto. Il faut payer comptant seulement. Une fois l'argent encaissé, plus possible de joindre une personne responsable. Aucun retour d'appel ou texto. L'endroit est très bruyant les murs sont en papier et il y a eu des party le vendredi et le samedi soir de 11h00 pm à 2h30 AM. Les ordures ont été ramassés seulement 2 fois en 10 jours, ce qui a attiré des rongeurs dans l'appartement. Nous avons été 2 jours sans papier de toilette et pour 5 personnes, nous avions une grande serviette et 2 serviettes à main... Les palmes des ventilateurs étaient gris tellement il y avait de la poussière. Je ne recommande pas cet endroit. C'est un attrape touriste.
Stayed 10 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018

10/10 Excellent

JAVIER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was a bit worried for the bad comments about the management of this place but I honestly have to say that our stay was very nice. The manager, Robert, was very friendly and helpful. The location is ok (for the price) and the conditions very good.
Stayed 2 nights in Jul 2018

General hotel information

Hotel location
London
Star rating
4 star property
Nearest airport
London (LHR-Heathrow)
Accommodation type
Entire apartment
Nearby landmarks
Tower of London, Tower Bridge, London Bridge