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We were staying here during the April 3rd earthquake (7.5). The staff jumped into action to keep safe and care for all guests. We want to commend the hotel for their response in a disaster. Additionally, the hotel was nice, with good amenities. We were not too far from the main area of town. We would love to go back and stay again.
Was very disapointed that we were not allowed entry to the dinner area. The in hotel restaurant refused us entry as they said there was no room for us at the buffet dinner. It was reserved for locals only.
Response from CHATEAU de CHINE Hualien on 31 Jul,2023
MITSUHIRO お客様細心の観察と貴重なお時間を割いていただき、翰品花蓮に対するご評価や改善に向けたご提案をいただき、誠にありがとうございます。お客様からいただいたご意見については、関連部門と協議し、より良いサービス提供の方向性を検討いたします。貴重なサポートとご指導に感謝申し上げます。ホテルマネージャー Vero Sun
Very nice swimming pool for kids. The wireless internet was not reliable. Buffet was decent.
Wei
Stayed 3 nights in Jun 2023
Response from CHATEAU de CHINE Hualien on 10 Jul,2023
Dear Wei,Thank you for your comment on Chateau Champlain Hualien. Regarding the wireless network problem you mentioned, we will try our best to improve it and look forward to your visit again.Sincerely,Vero Sun General Manager
6/10 Okay
Hao Ghiam Marcus
23 May,2023
Disliked: Property conditions & facilities
Property is very run down and very inconvenient as it is not around city centre. Shows that there is free area shuttle but there isn't any. End up spending extra money and time waiting and paying for taxi. Property is old and rather run down as well. Needs major refurbishment soon. Not worth the money paid.
Hao Ghiam Marcus
Response from CHATEAU de CHINE Hualien on 20 Jun,2023
Dear Hao Ghiam:Thank you for choosing to stay at Hotel Château Hualien and for your positive feedback. We sincerely hope to provide you with a perfect five-star service. If you are willing to give Hotel Château Hualien another chance, we kindly ask you to click on the link to our LINE concierge system (https://lihi1.com/Ufihd) to provide your thoughts and suggestions. We will do our best to improve ourselves and look forward to providing you with an impressive accommodation experience on your next visit. Sincerely,Vero Sun General Manager
If you have young children, there is no better hotel to stay at! Their pool and sandbox make for great afternoon fun and the playroom is perfect for evenings and bad weather days. The breakfast buffet provides a large selection of eastern and western foods and also vegetarian options. The evening snack is a bonus too. The staff is absolutely wonderful. I would definitely stay here again!
Tiffany
Stayed 1 night in May 2023
Response from CHATEAU de CHINE Hualien on 20 Jun,2023
Dear Tiffany,Thanks for your great review of our services and facilities. It is your kind words that encourage us to work harder and make CHATEAU de CHINE Hualien a better place to stay. We hope we did make your visit to Hualien memorable. Hope to have you back soon!Sincerely,Vero Sun General Manager
Response from CHATEAU de CHINE Hualien on 20 Jun,2023
Dear James, Thank you for the great review of Chateau de Chine Hualien. We work really hard to offer great services and we are glad to see those efforts pay off on your last visit. Hope to have you back soon.Sincerely,Vero Sun General Manager
8/10 Good
Rebecca
25 Jan,2023
Rebecca
Stayed 3 nights in Jan 2023
6/10 Okay
Richard
5 May,2022
Richard
Stayed 1 night in May 2022
6/10 Okay
Theodore
Travelled with family
4 Jan,2022
Disliked: Staff & service
Disappointed
arrived the hotel around the normal check in time, room was not ready, was asked to wait 15 minutes but ended up to be 45 minutes, was quite disappointed as the room did not seem to be as nice as expected, seemed a bit aged, overall not so good, the only good thing worth mentioning was we asked for some amenities on the first evening and the housekeeping staff that came to assist was very attentive and nice!
I enjoy my stay there a lot even I only stayed for one night. The staff are all very professional and response quite fast when I have questions. And they seem to very willing to help out since I use English a lot. As a native Taiwanese, I do appreciate that. :)
We had a great stay here. Staff were very friendly and helpful. The hotel was well equipped for families with small children as there is a dedicated play center in one entire wing of the hotel, small gym, business center, lovely outdoor swimming pool with fountain, great buffet breakfast. Really enjoyed our experience here.
Ian
Stayed 1 night in Aug 2021
Response from Sincerely, CHATEAU de CHINE HUALIEN General Manage on 21 Sept,2021
Hello, dear guests,
Thank you for choosing to stay at Chateau de Chine Hotel Hualien. We very much hope that every visitor can enjoy the joyful travel time in Hualien. It is our honour to provide you with a place to relax during your journey, and Chateau de Chine will continue to create considerate services to give back to every traveler. I look forward to your coming again and wish every day a happy life and a safe family.
Room is too small and bed is too soft. Small room than the website picture showed. W/o paying attention to the small words you will be easily fooled during the booking process.
Joseph S.
Stayed 2 nights in Feb 2021
Response from Sincerely, CHATEAU de CHINE HUALIEN General Manage on 15 Apr,2021
Dear Joseph S,
The official website has marked the size of each room type and the size of the bed,I think you caused a misunderstanding,Thank you for staying !!
Hotel is well suited for families with younger children. The outdoor pool and the indoor kids play area were good for kids. Service was good. However, the rooms really need updating (old carpet, furniture and bathroom).
Joseph
Stayed 1 night in Jul 2020
Response from Vero Sun,General Manager on 25 Jul,2020
Dear Joseph,
Thank you for your stay and valuable review with us.
We feel sorry that our facilities did not meet your expectation during your stay.
We have taken notes on the area you pointed out for further improvement.
It is our commitment to provide better service and a more comfortable stay experience for our guests.
We appreciate your feedback and definitely will improve ourselves.
Looking forward to having your back.
Sincerely,
CHATEAU de CHINE HUALIEN
The rooms are clean and the decor on Jimmy floor is very beautiful. The playroom for children is also very clean and well maintained. Will recommend for family with young children.
Super friendly staff. Looks like a place that is family friendly . Location is not near the station so we had to take a cab back and forth. The cab fare is not expensive but it can add up.
Hotel room was bright with lots of lighting
150nt taxi ride to town
Lots of free parking
7-11 right across the street
Many Taiwanese breakfast shops nearby
Too cold to swim at night in October so I didn’t get to use the pool which was the reason I booked this place.
As a western couple we could not take advantage of the spa as it separates men and women and spa-goers do not wear clothes
Hot shower with good water pressure
Friendly English speaking staff
Top floor with fantastic view
Verified traveller
Stayed 3 nights in Oct 2019
6/10 Okay
Verified traveller
Travelled with partner
7 Oct,2019
Liked: Staff & service
Small rooms in desperate need of an update. Staff were polite and friendly.
Verified traveller
Stayed 3 nights in Oct 2019
Response from CHATEAU de CHINE Hualien on 4 Nov,2019
Dear guests,
Thank you for your stay at CHATEAU de CHINE Hualien. It is our commitment to provide better service and most enjoyable stay experience for our guests.
We feel sorry that our rooms did not meet your expectations. We appreciate your feedback and definitely will improve ourselves. Looking forward to having you back.
Clean, bright and very quiet, It close to the Dong Men night Market
Verified traveller
Stayed 1 night in Oct 2019
Response from CHATEAU de CHINE Hualien on 4 Nov,2019
Thank you for your stay at CHATEAU de CHINE Hualien and for sharing your review. Great thanks for your compliment. We sincerely look forward to having your return soon.
Dear Kam Sing Stephen,
Thank you for your stay at CHATEAU de CHINE Hualien and for sharing your review. We sincerely look forward to having your return soon.
Very kids friendly. Not too many restaurants nearby, but the dinner buffet at the hotel is very good.
Verified traveller
Stayed 1 night in May 2019
Response from 訂房組 on 23 May,2019
感謝您選擇下榻翰品酒店花蓮並撥冗提供寶貴的回應及意見。
我們希望您於翰品酒店花蓮入住時都能感受我們全體員工待客如親的體貼用心,也期待您的再度光臨,繼續給予我們支持與鼓勵,謝謝!
Thank you for choosing to stay Chateau de Chine Hualien and sharing us your comments. It is our commitment to provide better service and more comfortable stay experience for our guests. We appreciate that you feel the considerate service and great hospitality. We sincerely look forward to having your return soon.
Very friendly and helpful staff. Buffet dinner is xvellent!
Verified traveller
Stayed 2 nights in May 2019
Response from 訂房組 on 9 May,2019
貴賓您好,感謝您選擇下榻翰品酒店花蓮,我們非常期望每一位到訪的旅客都能盡情的享受在花蓮歡樂旅遊時光。 謝謝您對本館的肯定,貼心服務是我們最基本的要求。餐點的改進之處我們已檢討並研擬改善之道,很感謝您對此次入住體驗的分享,也衷心企盼您下次來到花蓮,能夠繼續給予我們用心為您服務的機會。
Thank you for your stay at CHATEAU de CHINE Hualien. It is our commitment to provide better service and most enjoyable stay experience for our guests. We feel sorry that our food did not meet your expectations. We appreciate your feedback and definitely will improve ourselves. Looking forward to having you back.
I enjoyed the stay thoroughly, from the friendly front desk to the breakfast buffet, to the complimentary shuttle service to the train station. Superb service!
They arrranged a very good taxi driver(Chinese language) to drive us to Taroko. Excellent driver. They also arranged their shuttle to pick us and send us to the train station. Included breakfast is very good. They also gave us “Sauna with hot tub and cool down pool” facility pass. Excellent.
The hotel is a truely kids friendly hotel ans the kids definitely loved it, from the converted swimming pool (to be a road with barriers and road signs), to the immense size of the indoor playground. It has all elements that the kids want to stay.
We booked the superior family room but was given a chateau level family room which was fabulous. It has a magnificant mountain and ocean view.
The hotel has a 7-11 and a supermarket nearby and offers transfer from and to the train station, which we have to book in advance.
The only comment is the room condition is a bit dated and I can see the wall papers started to peel off.