Terrace/patio

Reviews of Carola Lodge

3 out of 5
Carola Lodge
Av. Angela Perotti, S/N, Ica, Ica

Reviews

8.0

Very good

Rating 10 - Excellent. 2 out of 4 reviews" "
Rating 8 - Good. 0 out of 4 reviews" "
Rating 6 - Okay. 2 out of 4 reviews" "
Rating 4 - Poor. 0 out of 4 reviews" "
Rating 2 - Terrible. 0 out of 4 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

DAN E

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location with a wonderful staff
Stayed 2 nights in Apr 2024
Response from Team Carola Lodge on 12 Apr,2024
Dear Dan Mendoza,On behalf of the entire team at Hotel Carola Lodge, we would like to express our sincere thanks for your perfect rating of 10/10. We are glad to hear that your stay was exceptional and that you enjoyed our facilities and services.Your feedback is very valuable to us, and motivates us to continue providing unforgettable experiences to our guests. We look forward to welcoming you back on your next visit to Carola Lodge in Huacachina, Ica, Peru.Best Regards,

6/10 Okay

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location away from some of the more active parts of the city. The pool area was noisy, but this did not last all night. Pool and bar looked nice, though I did not have time to go to either. The room was hot and had a ceiling fan and standing fan. Windows opened, but did not have a screen, so it did not feel safe to allow cooler fresh air to come in. Shower had very low pressure, did not drain, and only had hot water. Bed was comfortable and staff were helpful.
Stayed 2 nights in Apr 2024
Response from Team Carola Lodge on 11 Apr,2024
Dear Guest,Thank you for sharing your experience with us. We value your feedback and are glad to hear that you appreciated our convenient location. We are sorry to hear about the inconveniences you experienced with the pool and room. We will take your feedback into account to improve our services.On your next stay, we will do our best to ensure you enjoy a more enjoyable experience. We look forward to welcoming you back and providing

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A calmer environment to relax and chill at versus some other options nearby
Stayed 1 night in Apr 2024
Response from Henry on 8 Apr,2024
Dear guest,We are very pleased to know that you enjoyed your stay at our Carola hotel. We strive to provide a calm and relaxing environment, and we are happy to know that we have met your expectations.We deeply appreciate your kind words and we are pleased to know that our hotel was a good choice for your rest compared to other options.We hope to have the pleasure of welcoming you again in the future. You will always be welcome at the Carola hotel.See you soon!With love, The Hotel Carola team

6/10 Okay

diana

Travelled with partner
Liked: Cleanliness
Las instalaciones están un poco descuidadas. El baño de mi cuarto estaba mal. Y el personal sin más.
Stayed 1 night in May 2024
Response from Equipo Carola Lodge on 11 May,2024
Estimado Huesped,Agradecemos tus comentarios y lamentamos que hayas tenido una experiencia insatisfactoria durante tu estadía. Valoramos tus observaciones y tomamos en cuenta tus comentarios para mejorar nuestros servicios.En relación a las instalaciones, estamos comprometidos con mantener un alto estándar de calidad. Hemos revisado el baño de tu habitación y hemos tomado medidas para corregir cualquier problema que hayas experimentado.En cuanto al personal, nos esforzamos por brindar un servicio amable y atento en todo momento. Si bien entendemos que el pago en efectivo puede generar incomodidad, queremos asegurarte que estamos trabajando en opciones adicionales para facilitar los pagos y hacer que tu experiencia sea más placentera.Lamentamos que no hayas reportado tus inquietudes durante tu estancia, ya que habríamos actuado de inmediato para resolver cualquier inconveniente. Apreciamos tus comentarios y esperamos que nos des otra oportunidad para demostrarte nuestro compromiso con la satisfacción de nuestros huéspedes.Atentamente,