"I traveled with my husband and daughter and stayed 4 nights from 7/25-7/29.
I had requested earlier check-in by contacting the hotel directly through Expedia as long hours in the flight and then, train. The hotel staff indicated they didn’t receive my message. They made us wait for 2.5 hours. The lady who was at the reception desk wasn’t really friendly. She also forgot about us after told us to wait. I went to ask her about our room at 2:45pm, she started asking for my name again.
I also didn’t appreciate her talking with her colleague in Italian while attending me.
The hotel was beautiful. Our room was nice though waste of space with a long closet. The air conditioning wasn’t working properly as room would not get cool enough. When asked for a fan, they didn’t provide one as not available. They told me that we can change the room but that would cause major inconvenience. The room doesn’t have an iron. It is provided based on the availability.
The front desk staff on the subsequent days were friendly and helpful.
The hotel is about 15 mins walk from the train station and 25-30 mins from Duomo."
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